The Password Recovery Process allows end-users to securely reset their account access credentials if they have forgotten their password. Its primary purpose is to enable self-service password management, reducing administrative support requests and ensuring users can quickly regain access to the portal. This article is intended for OPS-COM administrators to help them understand and support the recovery workflow.
## Setup and Configuration This feature is a standard component of the user portal and requires no specialized administrative setup to function for local accounts.If a user's login source is configured using Single Sign-On (SSO), they cannot use the standard OPS-COM password recovery tool. They must reset their password directly through your organization's designated SSO provider. Only users with a local system login can utilize this password recovery option.
## Using this Feature Administrators can use the following instructions to guide users through the standard password recovery workflow. ### Requesting a Reset Link 1. Navigate to the **Login Page** of the user portal. 2. Click the **Forgot Password** link to open the recovery dialog box. 3. Enter the email address associated with the account into the provided field. 4. Click the **Send Reminder** button to trigger the automated system email. ### Resetting the Password 1. Locate and open the recovery email sent by the system. 2. Click the secure link within the email body to navigate to the **Update Password** screen. 3. Enter a new password into the provided fields. 4. Click the **Reset Password** button to save the new security credentials. 5. Click the confirmation link provided on the screen to return to the **Login Page**. 6. Log in to the portal using the newly created password. --- ## Best Practices and Considerations - **Check spam and junk folders:** **Always advise users to check their spam or junk email folders if they report not receiving the password reset email.** Institutional or personal spam filters will occasionally miscategorize system-generated recovery emails. - **Verify the registered email address:** **If a user attempts a password reset but the email never arrives, verify that they are entering the exact email address associated with their active user profile.** The system will not send a reset link to an unregistered or mistyped email address.