The User Portal History feature allows end-users to view a summary of their past parking activity, including permit purchases, locker rentals, and payment transactions. Its primary purpose is to provide users with self-service access to their account records, reducing basic administrative support inquiries. This article is intended for OPS-COM administrators to help them understand and support the end-user experience.
## Setup and Configuration This feature is a core component of the user portal and requires no specialized administrative setup to enable. **Admin Side:** Administrators have access to complete, detailed user histories on the backend system to assist with inquiries that go beyond the user's summarized portal view. **User Side:** Users access their history summary directly from their profile menu on the user portal dashboard. ## Using this Feature Administrators can use the following instructions to guide users through accessing their account history. ### Accessing the History Page 1. Log in to the User Portal. 2. Click the user profile name in the top left corner of the screen. 3. Click **History** from the drop-down menu. 4. Review the summary of the account's activity on the **User History** page. ### Key Information Displayed The **User History** page displays a personalized summary of the user's past portal interactions. Depending on the modules your organization utilizes, this may include: - **Permits:** A historical record of parking permits purchased or registered to the account. - **Payments:** A log of past financial transactions and receipt summaries. - **Lockers:** A history of locker rentals associated with the user.The history displayed on the user portal is a high-level summary. If a user requires a highly detailed or comprehensive historical audit of their account, they are instructed to contact their parking provider directly.
--- ## Best Practices and Considerations - **Be prepared for detailed inquiries:** **Administrators should be prepared to pull comprehensive user history reports from the admin backend when requested.** Because the user portal only provides a summarized view of past activity, users auditing their own long-term finances or appealing historical citations may require staff assistance to retrieve complete records.