FAQs, Tips & Tricks

• Athletics Module
• Quick Search Tool Functionality
• Disable Browser Auto-fill and Auto-Complete
• Resetting an Administrators Password
• Reports Overview

Athletics Module

Accessing the Athletics Module

The athletics module is a stand-alone module that has its own specific URL. It is not found in any of the typical menus.

To access the module, use your typical admin portal URL, but instead of using /admin, use the following URL:

https://'client_ID'.parkadmin.com/athletics

Registering an Athletics Member

To register an Athletics Member, click on Athletics User Registration. The quick registration form will appear where you can enter the user's information.

Click Submit Registration Information for Processing to continue.

A confirmation screen will appear.

If all information is correct, click on Information Correct to continue.

Registering the User's Vehicle

The user information will now appear, providing a prompt to associate a vehicle with the user's information.

Click on 'Associate a vehicle with this user' to add the user's vehicle information.

Once you have filled in the form, click on Add New Vehicle.

Purchasing a Permit

The user's information will be updated with the vehicle, and the admin will now be able to assign a permit to the user.

In our example, we will issue a permit in the Company Staff Lot.

Click on Purchase this Permit to complete the purchase process.

A message confirming the registration will be shown on screen.

The admin may print the user's permit information from this page.

Athletics User Search

From within the module, you can search Athletic Users.

Only users who have been assigned the user type Athletics will appear in this search.

Click Athletics User Search to begin.

Enter the search criteria suggested onscreen and click Search to proceed.

From this page, several options are available:

• User history can be viewed by clicking on the gold H.
• An email can be sent to the user by clicking on the envelope icon.
• Additional information on a user can be viewed by clicking on their username.

Permit Printing

It is possible for an admin to print a user's permit information.

To begin, click on Print Permits.

Select the Permit Lot and the Permit Text (permit number) and click on Print Selected Hang Tag to complete the process.

List Athletics Users

To get a list of all users who have been assigned the user type Athletics for use in the portal, click on List Current Athletic Users.

A list of all current Athletics users will appear.

Further information can been seen on this screen.

To see a user's details, click on their username.

The screen will refresh and display a detailed view of the user's information.

A list of all the vehicles associated to the user can be seen here.

Additional details on a vehicle can be viewed by clicking on the vehicle plate number.

Also from this page:

• A new vehicle can be added to the user's profile.
• Permit hang tags can be printed.

By clicking on the permit number in Current Athletics Users, a pop-up will appear with permit details.

Click "Log Out" to exit the Athletics module.

Quick Search Tool Functionality

The Quick Search tool allows you to quickly find information in OPS-COM by searching specific fields. To perform a search, you must enter at least 3 characters.

Quick Steps:    

1. Enter a minimum of 3 characters in the Quick Search field in the main menu.
2. Review the search results.

         Types of searchable items are:

·      License plate

·      VIN number

·      Username

·      Last name

·      Email address

·      Student number

·      Employee number

·      Ticket number

·      License plate of the vehicle involved

·      Incident number

·      Payment Confirmation code

 

 

 

 

Disable Browser Auto-fill and Auto-Complete

When using OPS-COM to complete a User Profile, the browser's auto-complete feature can cause problems by automatically filling in fields with incorrect or unwanted information. This can lead to errors if unnoticed data is saved by mistake. To avoid this issue, you should turn off the auto-complete feature in your browser.

Some browser plug-ins, such as password managers, may also act as auto-complete utilities and cause similar issues. If disabling auto-complete doesn’t resolve the problem, review your installed plug-ins and disable them as needed.

Quick Steps: 

1. Identify your browser below.
2. Follow the instructions to disable auto-fill for that browser.
3. If issues persist, check and disable browser plug-ins like password managers.
4. Save your changes and test the system to confirm the issue is resolved.

Internet Explorer

1. Click the Tools menu icon.
2. Select Internet Options, then go to the Content tab.
3. Under Auto Complete, click Settings.
4. Uncheck Forms and User Names and Passwords on Forms.

Edge

1. Open Edge and click the More icon (three dots) at the top right.
2. Go to Settings and scroll to Advanced Settings.
3. Find Save Form Entries and toggle it off.

Chrome

1. Open Chrome.
2. Click More > Settings at the top right.
3. Scroll to the bottom and click Show advanced settings.
4. Under Passwords and forms, uncheck Enable Autofill to fill out web forms in a single click.

Firefox

1. Open Firefox.
2. In the address bar, type about:config and press Enter.
3. Click I'll be careful, I promise.
4. Search for dom.forms.requestAutocomplete and double-click to set its value to False.

Safari

1. Open Safari and go to Preferences.
2. Click AutoFill.
3. Deselect all types of information you don’t want Safari to auto-fill.
4. To edit or delete saved information, click Edit next to the relevant category.

Resetting an Administrators Password

Resetting a Forgotten Admin Password

From the Admin Login page click on Forgot your Username or Password to begin the process.

You will be prompted to enter your valid email address. This address must match the currently one that exists on the Admin user's Profile.

Once you have entered the email address click on Send Reminder to proceed.

The screen wil refresh and you will get a message indicating an email has been sent with a reset password link included.

This is a sample of what that email could look look like. This email can be edited and configured in Email Templates. See Lost Passwords.

The email link will take you to an interface where the admin will enter the email address discussed above and a new password.
The new password is required to be entered twice for confirmation.

Once a new password is chosen and entered, click on Reset Password to complete the process.

The admin will now be able to log in using the new password they entered.

Reports Overview

Report Title	When do we use this?
Parking Reports
Detailed Permit Sales	Shows a breakdown of permits sold.
Permit Sales by Lot By Month	Displays the lots, payment types, amount of sales processed, and the total number of permits sold that month.
Permit Sales Report	The Permit Sales Report provides a breakdown of sales for a selected allocation type and time period.
Active Permit Report	The Active Permits Report provides a breakdown of who owns permits for a selected allocation type and time period.
Company Permit Report	Allows the searching of permits booked by users within a specific company.
Temp Permit Sales Report	The Temp Permit Sales Report provides a breakdown of who has purchased temp permits within a selected time period.
Athletic Permit Sales	Provides purchase details based on user types that include 'Athletics' or has the athletic user type included in their lot.
Active Parker Listing	Displays a list of users who purchased a permit within the selected time period.
Lot Value Report	The Lot Value report will summarize your Lot utilization and total value of the permits sold in each lot.
Active Deposit Report	Lists active deposits by lot.
Users With Multiple Permits	Shows a list of users on the site that currently have multiple active permits.
User Vehicle Report	Shows a list of vehicles on the site, with associated user details, and any permits they have.
Midnight List	This is a list of permits that will be cleared at midnight. The permits will automatically be released from users that do not have promises for payment (e.g. the permit was reserved but the user did not specify how they were going to pay). These permits will be available for purchase again the next day.
Violation Reports
Violations by Location/Officer Report	Allows administrators to search for Violations issued by an officer and see a summary of how many violations were : issued of each type, How many were appealed, how many were upheld, reduced or canceled, how many spoils and warnings, how many paid or unpaid
Paid Violations Summary by Type Report	Allows administrators to search for Violations issued by Date and Type. The report will display the number of violations issued by type and the Total amounts for each type including Warnings.
Violations by Officer Report	Allows administrators to search for Violations issued by the officer. You can filter on Date, Ticket Writer, Spoil Type, and Ticket Type. The report will display the number of violations each officer has issued, the plates they were issued to, the date of the violation and the fine amounts.
Summary Report by Officer	Allows administrators to search for Violations issued by the officer and see a summary of how many violations were: issued of each type, How many were appealed, how many were upheld, reduced or canceled, how many spoils and warnings, how many paid or unpaid
List Overdue Report	Allows administrators to report on violations that have not been paid before the due date. Once the violation is paid it would drop off of this report. You can filter on User Type, Ticket Type, and Date.
Violations by Pay Type by Month Report	Allows administrators to search for Violations issued by Month and Payment Type.
Incident Reports
Recent Incidents Summary Report (Last 30 Days)	Provides administrators with a table of all incidents that have been recorded in the previous 30 days.
Search Repeat Offenders Report	The Search Repeat Offenders report allows administrators to search for users with Multiple Violations issued. You can filter on Date, Ticket Type, Number of Violations and User Types.
Weekly Stat Report	The Weekly Stat Report is a listing of the number of Incidents listed by category and sub category filtered by date.
Calls For Service
Incidents Summary Report	The Incidents Summary Report allows administrators to get a summary of all incidents that have been recorded within a specified time frame. From here, administrators can also get the details of a particular incident and make updates.
Incidents Summary Report by Category	The Incidents Summary Report by Category allows administrators to get a summary of all incidents that have been recorded based on specified incident categories for a specified time frame. From here, administrators can also get the details of a particular incident and make updates.
Incident Summary Report by Sub-Location	The Incidents Summary Report by Location allows administrators to get a summary of all incidents that have been recorded based on a specified location for a specified time frame. From here, administrators can also get the details of a particular incident and make updates.
Incidents GIS Report (Carleton Only)
Unpaid In-house Report
Payments Reports
Daily Payments	The Daily Payments report shows all of the submitted or processed payments in a certain time frame. It can be reduced to only show certain payment types during that time frame.
Unprocessed Payments	The Unprocessed Payment report will show all promises to pay that have been submitted but not yet marked as payments you have received. This report can be exported to Excel.
Processed Payroll Deduction	The Processed Payroll Deduction Report allows the admin user to report on payments processed as payroll deductions through the system grouped by day for a user defined time frame.
More...: Payment Reports	By clicking on "More..." the admin user will be taken to a page that offers several additional preset reports such as: List Cheque Refunds List unprocessed Cash, Cheque, and Money Order payments List unprocessed Credit Card payments List unprocessed Payroll Deduction payments List unprocessed Internal payments List ALL unprocessed payments List ALL unprocessed adjustments List ALL Processed Payroll Deductions List Daily Processed Payments (by date range) List Daily Submitted Payments (by date range)
Tax Exemption Report	This report will output an excel file listing all individuals that have a tax exemption number providing first name. last name and their respective tax exemption code.
Failed Payments	This report will show any automatic credit card payments that have failed at a certain point in time. If the payment is redone and successful after appearing in this report once it will still show up as a failed payment from during the original time frame unless it is cleared.
Billing Account Setup Report	This report shows a list of users who do not have their subscription settings set, meaning they will not be able to pay for automatic payments, such as rollovers. It also lists any company that is not setup with a billing account.