Awaiting Payment (Lockers)

This article shows admins how to manage and communicate with users who have pending payments for their lockers.

Quick Steps:

1. Hover over Locker Management and click Awaiting Payment.
2. Choose the locker area and sort type then click on Search.
3. Review the list of users.
4. Use the Envelope Icon to email individual users.
5. Click the Username button to view the user’s profile.
6. Use the Email Listed button to send a single email to all users.
7. Click the Locker Number button to view or update locker details, then click Update Locker.
8. Click the Building Area button (if applicable) to view/edit building area details, and click Update this Area to save any changes.

Step-by-Step Instructions:

1. Accessing Awaiting Payment page: Hover over the Locker Management icon and click Awaiting Payment.

2. The Lockers Awaiting Payment page will appear. Apply the desired filters (e.g., All Areas, Sort by building area, user). A list of users who are awaiting payment for their lockers will appear.

3. Key Features and Functions on the Page:

• Envelope Icon: Click this to send an email to the user listed.

• Username button: Click to view or edit the user’s profile.

• Email Listed Users button: This button allows you to send a single email to all users displayed in the search results.

• Locker Number button: Clicking on this will open a pop-up window with the locker’s current details. Here, you can update the locker’s condition, check if it can be reused, and add comments. Don't forget to click Update to save any changes.

• Building Area button: If applicable, this opens the Building Area Information pop-up. You can view or edit details about the building area. If you make changes, click Update this Area to save. You can also delete the building area from this window.