Using the Basic Waitlist Report

The Basic Waitlist Report provides OPS-COM administrators with a centralized view of all users currently on waiting lists, organized by parking lot. This report is a crucial tool for managing demand, enabling easy access to user profiles, facilitating communication, and streamlining the process of offering permits to waitlisted individuals.

Setup & Configuration

Before users can join a waitlist or their data appears in this report, waitlist functionality must be properly configured within your OPS-COM system.

Admin Side
User Portal

You can configure the option to allow users to see their rank on the waitlist or not. To do this, follow the steps below:

  1. Hover over System Configuration and click System Settings.
  2. On the Permits tab, find and enable the Show Waiting List Rank checkbox.
  3. Refer to this page to see the User Experience.

Using the Basic Waitlist Report

  1. Hover over Permits, then Waiting Lists, and click Waitlist Report.
  2. On the Waitlist Report screen, Administrators can view/edit details about a user waiting to purchase a permit in a specific lot.
  3. This screen allows the admin to quickly see:

    • The user's Rank on the waiting list
    • The date they were added to the waiting list
    • The user's name
    • Their user type
    • Their city
    • Phone Number
    • Comments
    • The lot they are waiting for a permit in

If the record is highlighted in blue, the user does not currently have a permit assigned to them. 
If the record is highlighted in yellow, the user does currently have a permit assigned but has not yet purchased it. 

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Available Actions & Buttons


Best Practices & Considerations


Revision #19
Created 7 May 2024 07:50:22
Updated 25 June 2025 14:36:20 by Cedar Boulianne