Dispatch Configuration

Managing Dispatch Categories

Dispatch Categories allow administrators to define and classify the types of dispatchable events or incidents (e.g., "Parking Incident," "Security Alert," "Maintenance Request"). This feature is crucial for organizing dispatch logs, streamlining response protocols, and enabling accurate reporting on the nature of dispatched activities.

Using this Feature

The Dispatch Categories Administration page provides a straightforward interface to manage your various dispatch categories.

Click System Administration, Dispatch, and click Manage Dispatch Categories.

Adding
  1. Click the Add Dispatch Category  button.
  2. Type in the Name and click Save Changes.
Editing
  1. Choose the Edit button next to the category you wish to edit.
  2. Make the changes and click Save Changes.

System-Wide Impact of Edits - When you make changes to a dispatch category that is currently in use by records in the system, these updates will be reflected across the entire system for all associated dispatch logs and related data. 


Best Practices & Considerations

Managing Dispatch Sources

Dispatch Sources in OPS-COM allow administrators to define and categorize the origins of dispatch calls or events (e.g., "Phone Call," "Email," "Officer Initiated"). This feature enables better tracking of incident intake, facilitates efficient routing to relevant categories, and enhances reporting on the origins of dispatch activities.

Using this Feature

The Dispatch Category Link Administration page allows you to define where your dispatch calls originate from and link them to relevant dispatch categories.

1. Click System Administration, then Dispatch, and click Manage Dispatch Sources.

Adding a Dispatch Source
  1. Click the Add Dispatch Source button.
  2. Type in the Name (e.g., "Walk-In," "Radio," "Internal Alert").
  3. Select the categories that should be linked to this source from the connected dropdown menu.
    • Note: If you want to select all categories, you can left-click on the first category and use CTRL Click to select them all.
  4. Click Save Changes
Editing a Dispatch Source
  1. Choose the Edit button next to the source you wish to edit.
  2. Make the changes and click Save Changes.

Best Practices & Considerations