Ticket Offence Items

Ticket Offence Items define the specific violations (e.g., "Parked with No Proof of Payment," "Expired Meter") that can be issued within OPS-COM. This feature allows administrators to configure fine amounts, discounts, and specific behaviors for each offence, ensuring accurate and consistent enforcement across both web and handheld platforms.

Using this Feature

  1. Hover over System Configuration, then Violations, and click Manage Ticket Offence Items.
  2. The Manage Ticket Offence Items page opens. This page provides comprehensive tools to add, edit, and configure individual offence items.
Adding a New Offence Item
  1. In the top left box, select the Ticket Category (e.g., "Private Property") you wish to add an offence item to, or choose Unassigned Offence Items.
  2. Click Add New Offence Item
  3. Fill out the following fields:
    • Enter the Violation Type Description (e.g., "Parked With No Proof Of Payment").
    • Select the Ticket Category it belongs to (e.g., "Private Property").
    • Enter a Key. This optional field indicates specific tracking codes for violations (e.g., internal audit codes).
    • Enter a By-Law code This optional field is used by municipalities to link violations to specific by-laws when sending them to court for collections. It is a text field that accepts up to 20 alphanumeric characters.
    • Enable the Administrative Fee if required. (More about this below)
    • Fine Amount, Adjustable Fine Amount, and Discount Settings are covered below.
  4. Click Save New Offence Item when complete.
Setting the Fine Amount and Discount
  1. Click Save Ticket Offence Item to save this configuration. You will be returned to the list view with your new offence listed under its Ticket Category.
Is This Fine Amount Adjustable?

This can be useful for scenarios such as repeat offenders or multiple offences. Officers can, at their discretion, increase the ticket amount (e.g., for repeat violations) or reduce it (e.g., when issuing multiple violations for less than the combined full amount), in accordance with your organization's business rules.

Enable the Adjust Fine Amount checkbox in the ticket configuration screen:

Administration Fees

Admin Fees are useful for charges like Conviction Fees or Booting Fees.  Offence items designated as Administration Fees do not show on handheld units. They are only visible on the admin interface, ensuring field officers don't issue them directly.

You can designate an offence item as an Administration Fee by selecting the Administrative Fee checkbox.

Editing, Deleting, and Archiving Offence Items

Best Practices & Considerations


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Revision #5
Created 22 May 2024 07:37:03
Updated 18 June 2025 10:00:30 by Cedar Boulianne