Troubleshooting - Email Server Communication Errors

Communication errors in OPS-COM, often manifested as "Communication Error" messages to users, typically occur when essential email "From" or "Reply-to" addresses are not correctly configured in the system settings. This article helps OPS-COM administrators identify and resolve such errors, ensuring that system-generated emails (like password reset confirmations) are sent successfully.

Identifying a Communication Error

Communication errors are usually a symptom of missing or incorrect email configurations within the system settings.

A common example of a communication error occurs when a user attempts to submit the Forgot Password form on the user-side login page. An error message similar to the following may be displayed:

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This error indicates that the system is attempting to send an email but lacks a defined "From" or "Reply-to" address from which to send it.


Fixing Communication Errors

  1. Click System Configuration, System Settings. 
  2. On the General System Settings tab, locate the Reply-to Admin Email Address field.
  3. Enter a valid and active email address into this field. This address will serve as the system's "From" address for various automated communications.
  4. Save your changes.

Once you have updated the email address, this communication issue should be resolved. You can test by re-attempting the action that previously triggered the error (e.g., submitting the Forgot Password form).


Best Practices & Considerations


Revision #3
Created 15 May 2024 08:50:20
Updated 17 June 2025 09:56:14 by Shannon Jones