Best Practices
Best Practices
Know your Version
It is important to always be running the latest version of OPS-COM for Android.
Available Update
Visit the Google Play store and search for "OPSC-OM". Click the red and black icon (currently listed second). On the resulting page, there can be several buttons labelled; Install, Uninstall, Update, Open. If the button reads Update, there is a new version available. Prior to updating be sure to close the running application first.
Reset Handheld Units Daily
It is good practice to reset all Handheld units before each shift. Resetting the unit will refresh the network connections and allow auto-updates to be installed. If the app is always running then the system cannot auto-update and you will miss out on recent changes. It is recommended that you kill (or close all) background applications when your shift is complete or before you start a shift.
Make sure to completely shut down the app, rather than simply minimizing or switching away from it. To swipe the app out of memory, go to Recent Apps screen (Android) or the App Switcher (iOS).
See these guides for more information: Android | iOS
If issues persist even after resetting the app, try refreshing the app's cache. Refer to this guide for instructions.
Database Connection States
The connection to the database systems is denoted by a green dot in the top left panel of Search pages on the Handheld units. If the dot is orange, it means that the system has lost the connection but does have cached data. An orange dot indicates the system is still usable, however, if the orange dot remains for an extended period of time it would be best to restart the application to reset the connections.
Regularly Synchronize Your Data
The Synchronize Data option allows tablet users to force their table to synchronize all data on their tablet with the main database.
Note, in order for the forced synchronization to work, the tablet must be in an area where it is getting an internet connection. To do this tap on the Synchronize Data option.
As soon as this option is tapped, the synchronization will begin.
How weak Wi-Fi can affect OPS-COM
Typical issues that affect Wi-Fi strength
- Proximity to your Wi-Fi source is the number one factor in signal strength. The further you get from the closest Wi-Fi source the weaker the signal.
- Structural objects (buildings, walls, etc.) can contribute to weakening signal strength. Even a load bearing wall in a building can severely affect signal strength. Therefore, both the placement of your source as well as your location in relation to the source is important to consider.
- Other materials in your area can also cause signal degradation. Along with concrete, brick and stone, foil-backed insulation foam and even some wallpapers can dampen and hinder the radio waves. It's normally quite difficult to determine which materials are installed in your place of business, and which are causing issues, but using a Wi-Fi repeater or relocating your router can help improve things. You may want to keep this in mind if patrolling interiors such as parking garages, parking levels below ground etc.
- Electrical devices around you may also cause problems with your Wi-Fi network. Devices such as microwaves and refrigerators can interfere with the radio signal from your router; anything that communicates on the 2.4GHz frequency can interfere. It's not common for these items to cause major problems, however it could be worth keeping them in mind if you are having problems resolving any issues you have.
Simple test to ensure you are connected
When in the field patrolling it may be difficult to tell if you have enough signal strength to be confident that OPS-COM is communicating through Wi-Fi with the main server. A quick and easy test would be to go to the browser on your tablet to test connecting to any web page. If the browser can not connect to a web site it will not connect with OPS-COM.
Syncing
First rule: Don't Panic! If you can't sync immediately, it's not a critical issue. As long as you perform a sync when you get to an area with better connectivity.
Manual Sync
The system is setup to sync information in two ways.
Through a forced manual sync that the patrol officer can initiate from the main menu entitled Synchronize Data.
Auto-Sync
Auto-Sync occurs in three different instances on the handheld unit.
On startup of the app a sync is performed automatically provided you have connectivity. If you have poor connectivity, OPS-COM will show an error and will not allow you to login.
On logging out of the app the unit will run an auto-sync. Be sure to log out properly for this to happen. Simply putting the app in the background will not run the sync. NOTE: Be careful not to close the app or power off the unit if the app is running in the background.
It's important to remember autosync is a precaution put into effect to ensure syncing happens when an officer has not done a sync in a while and the unit is idle. With a setting of 15 minutes, the unit would have to be idle for 15 minutes. if you have any use of the tablet in that time the timer restarts. So if your officers are active with writing tickets it's not going to auto sync until they leave the unit idle for the entire 15 minutes. The idle time frame can be modified in the system settings.
You can select various time intervals or disable auto sync all together.
Was Syncing Successful?
The system has a built in indicator when there is data available to sync. A red flashing message will appear at the top of the screen indicating "Data available to sync:" and the number of violations and vehicles that need to be synced with the main server.
Once a proper sync has occurred the data available warning will disappear.
Working in Low and Bright Light
Control Screen Brightness
Patrol Officers often find that in low light situations the Android screen can be a little bright to work comfortably with.
To adjust the screen brightness swipe down from the top of the screen to reveal the following settings screen.
You can either adjust the screen brightness manually with the slider or you can set the device to auto adjust if that feature is available.
Auto brightness will adjust the screen brightness based on available ambient light. (darker for low light and brighter for daylight or a lit room.
Taking Photos at Night
Some tips on taking photos at night (working with the flash)
- In your camera settings set metering to matrix rather than centered reading, flash always on, low light detection on.
- Some units do have a brightness override that will work very well and should help getting better images.
Example Options
