Reprint Violation
The Reprint Violation feature allows enforcement officers to print a duplicate copy of a previously issued parking ticket directly from their handheld device. Its primary purpose is to quickly replace lost, damaged, or misprinted citations while officers remain active in the field. This article is intended for OPS-COM administrators and field enforcement personnel using the legacy Android application.
Setup and Configuration
This feature is a native function of the enforcement application and does not require specialized backend configuration. However, it relies on properly configured external printer hardware.
Admin Side: Administrators must ensure that field personnel are equipped with functioning mobile Bluetooth printers and that these devices are authorized within the OPS-COM system.
User Side (Enforcement Staff): Enforcement officers must ensure their handheld device is actively paired and connected to their designated mobile printer before attempting to reprint a ticket.
Using this Feature
Field personnel can rapidly retrieve and reprint recent violation notices directly from the application's main menu.
Reprinting Tickets
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Tap Reprint Violation from the main menu of the legacy Android enforcement app.
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Review the list of recently issued tickets displayed on the Reprint Violation Notice screen.
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Tap the specific violation record that you want to reprint.
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Follow the subsequent on-screen printer instructions to complete the physical printing process.
Check printer readiness Before navigating to the reprint screen, always verify that your mobile printer is powered on, has sufficient battery life, and is loaded with ticket paper. This prevents application timeouts or connection errors during the print command.
Best Practices and Considerations
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Verify the correct ticket: Always double-check the ticket details on the screen before tapping to reprint. Confirming the license plate and time of issue ensures you are leaving the correct duplicate citation on the offending vehicle.
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Address the root cause of misprints: If you find yourself frequently reprinting tickets due to faded ink, connection drops, or paper jams, report the hardware issue to your administrator. Continuous reprinting wastes time and thermal paper resources in the field.