A delightful and seamless deployment is a team effort. To ensure the system meets all your unique needs and covers all your business processes, your organization and the OperationsCommander team will bring together key players. We believe this collaborative approach ensures a successful launch.
### Team Accountability ##### Responsibilities of the OPSCOM Team During Rollout - **Overall Project Manager:** Once your contract is signed, we’ll assign you a Project Manager from the OperationsCommander team. Their job is to manage the technical deployment of our solution, coordinate training, assist with setup, and ensure all custom pieces are developed just as you imagined. - **Setup and Configuration Specialist:** We will also provide a Setup and Configuration Specialist to help you reimagine your current business processes. They will advise you on the best practices for system setup and share inventive solutions that have helped other clients. To ensure we can tailor the system to your needs, you will receive a document with a series of questions about your business, which must be completed before we begin the setup and configuration process. - **Trainer and Support Liaison:** If included with your installation, a Trainer will be responsible for showing you how the system works and answering your questions. They will also introduce you to the support processes that will be available to you after you go live. ### Client Responsibilities During Rollout Every new client must have a Project Manager from their organization. This person should understand your business processes and be familiar with your implementation goals. This role is often filled by the Parking Manager. This person will assemble the rest of the team, which should include the following contacts: - IT Contact: The person in charge of SSO or other system integrations. - Hardware Contact: The person in charge of handhelds, printers, and cameras, if applicable. - Financial Contact: The person in charge of gathering hosted payment details. We are flexible and adaptable to your needs. If you cannot provide a project manager, one will be provided by the OperationsCommander team for a fee. The project managers will work together to create a plan that covers every aspect of your deployment. Your Project Manager should have time to dedicate to the rollout and must attend the Project Kickoff, training and setup sessions. ### Setup of Customer Account & Billing After your contract is signed, you will be set up in our billing system, and you’ll receive a warm client welcome email with your account details. To make this process seamless, we will need the following information from you: - Accounts Payable contact with an email address and telephone number - Main Project Contact, with their address, email, and telephone number - Names and email addresses for the IT Contact, Hardware Contact, and Financial Contact - Purchase Order number, if available ### Communication of Security Information We understand the importance of security. Your IT organization may have questions about how we handle data, secure our system, and ensure data safety. We are here to help. Please feel free to share the OperationsCommander Security White Paper with anyone who requires it. If you require more details, please reach out toWelcome to OperationsCommander! We are delighted to have you on board as you begin your journey toward seamless parking management. We believe in making every step a delight, and these first steps are designed to be intuitive and efficient. Please click on any of the titles below to discover more information and proceed with your setup.
### Admin and Client Domains Your OperationsCommander platform is made up of two parts: the Admin Portal and the User Portal. After setup, you can access your OperationsCommander Admin console at `yourdomain.OPSCOM.com/admin`. Your clients, or end-users, can access their portal at `yourdomain.OPSCOM.com/u`. This client-facing site can be tailored to fit your brand with your company logo and colors, ensuring a seamless experience for your users. You will need to reference the URL for the User Portal on any communications you have with your clients. This site can be branded as yours with your company logo and colors. The design of the system is up to you and the expertise of your staff. ### First Time Login You should have received an email with your login credentials. The account for BigPark has already been configured for the highest level of access. This account should be reserved for high-level administrators only. ##### [Learn Dash Training Materials](https://learn.ops-com.com/) Upon your first login, you'll be greeted by your Admin Dashboard. Here, you'll find all the training courses and a helpful Setup Checklist to guide you. The checklist will ensure all important settings are in place before you continue with your setup, allowing you to focus on what matters most. ##### [Preview & Production Sites](https://opscom.wiki/books/setup-configuration-for-admins/page/create-or-refresh-a-preview-space) OperationsCommander is designed with flexibility in mind, offering Preview Spaces that provide a secure, isolated testing environment. These spaces mirror your live production system's data, allowing you to test new features, stage changes, or conduct training without impacting your operational system. This is your safe sandbox for development and learning. Click on the title to learn more. ### Determining Access to OPSCOM ##### [Determining your Roles and Permissions](https://opscom.wiki/books/setup-configuration-for-admins/page/manage-roles-and-permissions) We understand the need for a flexible, tailored system. OperationsCommander allows System Owners and Administrators to set up roles that restrict access to information and features. Roles are a group of permissions that are bundled and assigned to a set of users. For example, you can create a role for a Patrol Officer, define the permissions, and assign admins to that role. Admins can have multiple roles, allowing you to create solutions that fit your unique needs seamlessly. ##### [Creating Administrator Accounts](https://opscom.wiki/books/setup-configuration-for-admins/page/manage-admin-user-accounts) The initial system setup includes a single administrator account, with login details provided by the OperationsCommander team. To get your other admins into the system, you can simply follow the steps in the article linked in the title of this paragraph. ##### [Setting up a Landing Pages and Dashboards for your Administrators](https://opscom.wiki/books/the-opscom-admin-portal/chapter/landing-page-and-dashboards) When you sign in to OperationsCommander, the first thing you see is your Admin Dashboard. This landing page can be edited to display important information to your team. We recommend using it to direct your admins to training and support information as you get started. Once you go live, you can use this space for: - Pricing Information - Contact Information - Scheduling Information - Organizational Information - Legal Notices - General Information ### [OPSCOM Wiki and Training](https://opscom.wiki/books) Our parking and security wiki is a growing wealth of information about using our software and applying best practices in a busy security office. To assist with your transition to an improved operational model and to see how parking management can be made easy and delightful, we have organized this wiki into Training Modules that users can go through at their own pace. # Setup Checklist New to OPSCOM and you need a little guidance as to what messaging needs your attention? This article explains the items to look at in order of importance. ## The Setup Checklist  The setup checklist guides new users through the important process of setting up a new site. It breaks down the items that need attention in three categories (Important, Moderate and Minor) The checklist can be expanded to list all configuration and page updates that a new user should consider. ## The Edit Button Click on the Each Section to Expand the List. Clicking on the edit button...  ...will bring the admin directly to the item that needs attention.  The same principal exists for system messaging. The edit button will take the admin to the page that needs updating.  # Phase 2 - Payment Provider Setup ### Standard Hosted Payment Providers Using **Hosted Payments** is the most delightful and secure way to handle most of your payments in the OperationsCommander system. With Hosted Payments, the payment processor takes on the responsibility of handling payment details directly, and then it provides the final result to you. This gives you an additional layer of security, as credit card information is never presented to any system other than the payment processor itself. This also simplifies data communication, since only the transaction result is sent to OperationsCommander. For our Standard clients, we have seamlessly integrated hosted solutions for the following payment providers: - [Bambora Checkout](https://opscom.wiki/books/the-opscom-admin-portal/page/bambora-checkout) - [EdgeExpress](https://opscom.wiki/books/the-opscom-admin-portal/page/openedge-hosted-payments) - [Moneris Checkout](https://opscom.wiki/books/the-opscom-admin-portal/page/moneris-checkout) Please contact your [Account Executive](mailto:theteam@ops-com.comcom) to start the process of getting an account with these providers. Once you're all set up, you can follow the steps in the wiki article to get the payment type configured. ### Taking Payments ##### [Managing Payment Types](https://opscom.wiki/books/setup-configuration-for-admins/page/managing-payment-types) We understand that every organization has unique needs. The **Managing Payment Types** section provides you with the flexibility to control which payment methods are available throughout the system. This comprehensive control allows you to define new payment options, assign them to specific user types (like Staff, Students, or the Public), and configure their usage for subscriptions or guest payments. This ensures your transactions are streamlined and always aligned with your organization's financial policies. ##### [Setting up QuickPay/Guest Payments](https://opscom.wiki/books/the-opscom-admin-portal/page/setting-up-quick-payguest-payments) **Guest Payments** are designed to make life easier for your users. They allow people to quickly look up and appeal or pay their ticket without the hassle of creating an account or logging in. To start taking payments, you'll need to proceed with [**Phase 3 Config & Admin Options**.](https://opscom.wiki/books/new-client-onboarding/page/phase-3-config-and-admin-options) # Phase 3 - Config and Admin OptionsIt's time to unlock the power of OperationsCommander and get this system configured! This is where you'll get to use your ingenuity to set up your users, lots, and templates. Then, you'll be ready to run a “Penny Test” and accept your first payment.
### [Setup & Configuration Instructions](https://opscom.wiki/books/setup-configuration-for-admins) The wiki contains a whole section dedicated to setup and configuration. This will go into even more detail than what we have outlined below, so feel free to explore and discover what the platform can do for you. ##### [User Types](https://opscom.wiki/books/setup-configuration-for-admins/page/user-types) **User Types** are a flexible way to categorize your users (e.g., Student, Staff, Public) and control how they interact with the system. For example, you can set rules to allow staff to park in different lots than visitors. This feature allows you to ensure appropriate permissions and functionalities for each user group, creating a truly tailored experience for your users. ##### [User Profile Settings](https://opscom.wiki/books/setup-configuration-for-admins/page/defining-user-profile-settings) With **User Profile Settings**, you can customize the information you collect from users on their profile forms. By adjusting the visibility and requirement status of various fields, you can tailor the user experience and make sure you get all the information you need in a way that is simple and intuitive. ##### [Vehicle Configuration](https://opscom.wiki/books/setup-configuration-for-admins/chapter/vehicle-configuration) You will also need to set up the vehicle description information you want to track. We make this simple and efficient so you can get up and running quickly. ##### [System Settings Customization](https://opscom.wiki/books/setup-configuration-for-admins/page/guide-to-system-settings) **System Settings** provide administrators with comprehensive control over the core functionalities and behaviors of the system. This centralized area allows for fine-tuning various components, from general system parameters and security protocols to specific module functionalities like parking, violations, and payments. This ensures your system operates according to your unique needs, showcasing the flexibility of our platform. ##### [Setting up the Look and Feel of the User Portal](https://opscom.wiki/books/setup-configuration-for-admins/page/user-portal-branding-and-setup) OperationsCommander administrators can define global default branding for the User Portal. By configuring the **Default Site Logo** and **Default Site Header**, you can ensure consistent branding and visual presentation across your user environment, making the experience comfortable for your users. ##### [Email Template Setup](https://opscom.wiki/books/setup-configuration-for-admins/page/email-templates) **Email Templates** allow administrators to customize the content and appearance of automated emails sent by the system. Using a smart editor, you can create dynamic, informative, and engaging messages for various notifications, ensuring clear and consistent communication with your users. ##### [System Messaging](https://opscom.wiki/books/setup-configuration-for-admins/page/pages-and-content-blocks) System messages allow you to share information with your clients on multiple pages on the User Portal. There are several messages and elements that should be a priority when setting up a system initially. Here is a list of what should be reviewed and updated: - **System Messages/Pages** - Login - Permits - User Registration - **System Messages/Messages** - Admin Dashboard - The Vehicle Disclaimer - The Permit Disclaimer - **Email Headers and Footers** - Header - Footer - **Email Templates** - Lost Password - User Receipt ##### [ViolationAdmin Setup](https://opscom.wiki/books/setup-configuration-for-admins/chapter/violations-configuration) ViolationAdmin uses inventive mobile technology to efficiently track, manage, and record violations to support your parking environment. To get this module configured, you will be required to complete a number of tasks. You will need to setup your Ticket Categories, Offence Items and Locations. ##### Proof and Order your Violations stock Your Account Executive will be in contact to ensure you are getting the correct printed tickets and that you approve the design. This can have a long lead time and should be done quickly. If you are sourcing your own Violation stock, please ensure you allow yourself 4–6 weeks to have them printed and shipped to you. ##### [Handheld Enforcement Setup](https://opscom.wiki/books/setup-configuration-for-admins/page/handhelds-devices-settings-handheld-commons) Your Training Coordinator will go through using the handhelds, but it is beneficial to work through the [Handheld Training ](https://opscom.wiki/books/legacy-android-enforcement-app-OPSCOM-parking-enforcement/page/handheld-training)to make the this more meaningful for you. ### Preparing to Import your Data Many customers want to bring their existing data with them when they transition to OperationsCommander. Data imports can seem complicated, but they start with a clear understanding of what is needed and clean data. [Refer to this wiki article](https://opscom.wiki/books/new-client-onboarding/page/preparing-to-import-your-user-data) for all the details about preparing your data. # Using Your Own Domain - Vanity URL OPSCOM supports the use of vanity URLs to keep your branding consistent for all your clients. This is a simple process. Not all service levels include this option and there could be fees associated with the setup. Please contact your Sales Representative for more information at| **Option** | **Format** | **DNS Entry** | **Notes** |
| 1 | yourdomain.com | @ CNAME <client>.OPSCOM.com. | point entire domain to client OPSCOM installation |
| 2 | ***parking***.yourdomain.com | parking CNAME <client>.OPSCOM.com. | point subdomain to OPSCOM installation |
Now that you have OPSCOM set up, you can learn how to use it! The self-guided training is divided into modules to help break it down. Paid training is available for clients who wish a more in-depth view of using OPSCOM.
Contact
| Unique ID | String | 50-character alphanumeric including dashes. | unique\_id | **(Required)** An unique identification number of the user. |