Phase 1 - Learning the Basics

Welcome to OperationsCommander! We are delighted to have you on board as you begin your journey toward seamless parking management. We believe in making every step a delight, and these first steps are designed to be intuitive and efficient. Please click on any of the titles below to discover more information and proceed with your setup.

Admin and Client Domains

Your OperationsCommander platform consists of two distinct portals:

• Admin Portal: Accessed via yourdomain.OPSCOM.com/admin. This is where administrators manage system operations.

• User Portal: Accessed via yourdomain.OPSCOM.com/u. This client-facing site should be shared with your end-users.

You can customize the User Portal by adding your organization’s logo and colors to ensure it aligns with your brand. Reference this URL in all client-facing communications.

First Time Login and Orientation

Upon your initial login using the credentials provided by the OPS-COM team, you will be greeted by the Admin Dashboard.

• Secure Access: The initial account provided is configured for the highest level of access and should be reserved for high-level administrators only.

• Setup Checklist: Use the built-in Setup Checklist on your Admin Dashboard to ensure all essential settings are configured correctly before moving to the next implementation phase.

• Training Materials: Access the Learn Dash Training Materials directly from your dashboard to begin your onboarding journey

System Environments

OperationsCommander provides two separate environments to ensure system stability and operational integrity:

• Production Site: Your live environment used for actual daily operations.

• Preview Spaces: A secure, isolated testing environment that mirrors your Production data. Use these spaces as a sandbox to test new features, stage configuration changes, or conduct staff training without impacting your live operations.

Learn more about Preview Spaces and Production Sites here.

Access and Security Configuration

Administrators can tailor system access to fit unique organizational needs.

• Roles and Permissions: Use Roles to group specific permissions and restrict access to information or features. Admins can be assigned multiple roles to provide the exact level of access required for their job function (e.g., a Patrol Officer role).

• Creating Administrator Accounts: Upon setup, one master administrator account is provided. To add additional administrators, follow the steps outlined in the Creating Administrator Accounts wiki article.

• Admin Dashboard Customization: You can edit the landing page of the Admin Portal to display critical information for your team, such as Pricing Information, Contact Information, Scheduling Information, Organizational Information, or Legal Notices.

Best Practices and Considerations

• Training: Utilize the OPSCOM Wiki and Training modules to transition your staff to the new system at their own pace.

• Security: Ensure the master account provided during setup is limited to authorized high-level personnel to maintain system security.

• Testing: Always perform functional testing and staff training within your Preview Spaces before applying changes to your Production site.