Phase 4 - Learning to Use OperationsCommander

Now that you have OPSCOM set up, you can learn how to use it! The self-guided training is divided into modules to help break it down. Paid training is available for clients who wish a more in-depth view of using OPSCOM.

Contact support@ops-com.com for some direction if you are getting confused and they will point you in the right direction or hook you up with paid training.

User Management

• Registering a New User (User Portal)

• Registering a New User (Admin Portal)

• User Profile Overview

• Managing Payment Type Subscriptions

• Credit Card Management in OPSCOM

• Electronic Funds Transfer (EFT) Subscriptions

• Using Tax Exemption

• Selecting User Profile Items

• User Types

• User Departments

• User Company Editor

• Limiting Active Vehicles

• Archiving or Disabling a User

• Merge User

• Bulk Email Users

Permit & Lot Management

• Lot Groups

• Planning Lot Groups and Lot Zones

• Pricing and Lot Admin

• Setting Up A Lot To Be Visible and Available To The End User

• Sales Window Management

• Permit Search

• Permit Switch

• Releasing a Permit

• Temporary Permit Printing

• Using Permit Proration

• Enabling Permit Rollovers without Previous Payment

• Preventing Permit Rollover after Cancellation

• Rollover: Auto Selection and Automatically Processing Payments

• Managed Waitlist

• Refundable Parking Deposits

• Applying a Temporary Permit to all User Vehicles

Violations & Enforcement

• Search Vehicles

• Search Vehicle Results

• Permit Misuse Notification

• Violations and Chalking

  • Issuing a Plate Violation

  • Issuing a Person Violation

  • Virtual Chalking

• Reprint Violation

• Permits Search

• LPR Scanning

• Displaying Towing Charges on a Violation

• Replication Status

• Reset Settings for OPSCOM Parking Enforcement

Payments

• Payments and Transaction Flow

• Setting Payment Types by User Type

• Payment Processing Models

• Permit Purchase by an Admin

• Paying a Violation Anonymously on the Administrator Interface

• Admin Portal Payments

• Automatic Violation Notice

• Types of Reimbursement

• Adjusting a violation to zero dollars

• Adjustments

• Cancel Transaction

• What does a refund look like in the system?

• Collections Module

• Hosted Payments

• Electronic Fund Transfer Configurations

• Payment Adjustments

• Mark Items as Paid

• Failed Payments Report

• Payroll Deduction Workflow

• Payroll Deduction Report