Phase 4 - Learning to Use OperationsCommander

Now that you have OPSCOM set up, you can learn how to use it! The self-guided training is divided into modules to help break it down. Paid training is available for clients who wish a more in-depth view of using OPSCOM. Contact  support@ops-com.com for some direction if you are getting confused and they will point you in the right direction or hook you up with paid training. 

 User Management 

 

 

 Registering a New User (User Portal) 

 

 

 Registering a New User (Admin Portal) 

 

 

 User Profile Overview 

 

 

 Managing Payment Type Subscriptions 

 

 

 Credit Card Management in OPSCOM 

 

 

 Electronic Funds Transfer (EFT) Subscriptions 

 

 

 Using Tax Exemption 

 

 

 Selecting User Profile Items 

 

 

 User Types 

 

 

 User Departments 

 

 

 User Company Editor 

 

 

 Limiting Active Vehicles 

 

 

 Archiving or Disabling a User 

 

 

 Merge User 

 

 

 Bulk Email Users 

 

 

 Permit & Lot Management 

 

 

 Lot Groups 

 

 

 Planning Lot Groups and Lot Zones 

 

 

 Pricing and Lot Admin 

 

 

 Setting Up A Lot To Be Visible and Available To The End User 

 

 

 Sales Window Management 

 

 

 Permit Search 

 

 

 Permit Switch 

 

 

 Releasing a Permit 

 

 

 Temporary Permit Printing 

 

 

 Using Permit Proration 

 

 

 Enabling Permit Rollovers without Previous Payment 

 

 

 Preventing Permit Rollover after Cancellation 

 

 

 Rollover: Auto Selection and Automatically Processing Payments 

 

 

 Managed Waitlist 

 

 

 Refundable Parking Deposits 

 

 

 Applying a Temporary Permit to all User Vehicles 

 

 

 Violations & Enforcement 

 

 

 Search Vehicles 

 

 

 Search Vehicle Results 

 

 

 Permit Misuse Notification 

 

 

 Violations and Chalking 

 

 Issuing a Plate Violation 

 

 Issuing a Person Violation 

 

 

 Virtual Chalking 

 

 

 

 

 Reprint Violation 

 

 

 Permits Search 

 

 

 LPR Scanning 

 

 

 Displaying Towing Charges on a Violation 

 

 

 Replication Status 

 

 

 Reset Settings for OPSCOM Parking Enforcement 

 

 

 Payments 

 

 

 Payments and Transaction Flow 

 

 

 Setting Payment Types by User Type 

 

 

 Payment Processing Models 

 

 

 Permit Purchase by an Admin 

 

 

 Paying a Violation Anonymously on the Administrator Interface 

 

 

 Admin Portal Payments 

 

 

 Automatic Violation Notice 

 

 

 Types of Reimbursement 

 

 

 Adjusting a violation to zero dollars 

 

 

 Adjustments 

 

 

 Cancel Transaction 

 

 

 What does a refund look like in the system? 

 

 

 Collections Module 

 

 

 Hosted Payments 

 

 

 Electronic Fund Transfer Configurations 

 

 

 Payment Adjustments 

 

 

 Mark Items as Paid 

 

 

 Failed Payments Report 

 

 

 Payroll Deduction Workflow 

 

 

 Payroll Deduction Report