Phase 5 - Final Preparations before Go Live
This article serves as a final checklist for OPS-COM administrators prior to the official system launch. Following these steps ensures your production environment is fully configured, tested, and ready for public use.
Pre-Launch Checklist
Before proceeding to go live, perform a comprehensive review of your system settings and user-facing portals.
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User Portal Review: Conduct a final walkthrough of the User Portal to ensure all branding, messaging, and layout elements are presented exactly as intended for your customers.
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Experience Testing: Create a test user account and log in via the portal to experience the platform from the customer's perspective.
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Payment Verification: Perform a Penny Test to confirm your payment provider integration is active and processing transactions correctly.
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Violation Module Configuration: Verify that all Offences and Locations are correctly set up if you intend to issue citations.
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Permit and Locker Sales: Ensure your Sales Windows are properly configured for all permits and lockers you intend to offer.
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Enforcement Readiness: Confirm that all Lot Zones are established if your operations include parking enforcement.
Support and Troubleshooting
If you encounter any issues or have concerns while completing these final preparations:
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Capture a clear screenshot of the specific error or area of concern.
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Email the screenshot and a description of the issue to support@ops-com.com.
Thoroughly testing your Sales Windows and Penny Test is critical. Do not move to a live launch until you have successfully verified that both your payment processing and permit sales workflows are fully operational.
Best Practices and Considerations
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System Familiarity: Ensure your administrative team is comfortable navigating the system and that they have reviewed the Phase 1 Learning the Basics training materials prior to launch.
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Data Integrity: Double-check that any imported data from legacy systems is appearing correctly in your production environment.
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Documentation: Maintain a list of internal contacts for your IT, Hardware, and Financial departments so you can quickly resolve any issues that may arise immediately following the go-live date.