This article serves as a final checklist for OPS-COM administrators prior to the official system launch. Following these steps ensures your production environment is fully configured, tested, and ready for public use.
### Pre-Launch Checklist Before proceeding to go live, perform a comprehensive review of your system settings and user-facing portals. - **User Portal Review**: Conduct a final walkthrough of the **User Portal** to ensure all branding, messaging, and layout elements are presented exactly as intended for your customers. - **Experience Testing**: Create a test user account and log in via the portal to experience the platform from the customer's perspective. - **Payment Verification**: Perform a **Penny Test** to confirm your payment provider integration is active and processing transactions correctly. - **Violation Module Configuration**: Verify that all **Offences** and **Locations** are correctly set up if you intend to issue citations. - **Permit and Locker Sales**: Ensure your **Sales Windows** are properly configured for all permits and lockers you intend to offer. - **Enforcement Readiness**: Confirm that all **Lot Zones** are established if your operations include parking enforcement. --- ### Support and Troubleshooting If you encounter any issues or have concerns while completing these final preparations: 1. Capture a clear screenshot of the specific error or area of concern. 2. Email the screenshot and a description of the issue to **Thoroughly testing your **Sales Windows** and **Penny Test** is critical. **Do not move to a live launch until you have successfully verified that both your payment processing and permit sales workflows are fully operational.**
--- ### Best Practices and Considerations - **System Familiarity**: Ensure your administrative team is comfortable navigating the system and that they have reviewed the *Phase 1 Learning the Basics* training materials prior to launch. - **Data Integrity**: Double-check that any imported data from legacy systems is appearing correctly in your production environment. - **Documentation**: Maintain a list of internal contacts for your **IT**, **Hardware**, and **Financial** departments so you can quickly resolve any issues that may arise immediately following the go-live date.