OPS-COM User Portal

Your OPS-COM journey starts here! The User Portal is where you manage your profile, payments, and vehicles. Buy parking, handle infractions, and view your history—all with just a few clicks. Let's get started!

Registering as a User

New to OPS-COM? Let's get you set up! To unlock all the cool features like buying parking and managing your stuff, you'll need to register. Here's how:

Quick Steps:     
  1. Click 'Register' to start.
  2. Fill in the profile form.
  3. 'Create Account' to hop in.
  4. Add the rest of your info.
  5. 'Save Changes' to lock it in.
  6. Check your email for activation.
  7. 'Create Password' and make it yours.
  8. 'Confirm' to save it.

Just so you know: You'll need to finish your profile before exploring. 

Detailed Instructions:
  1. Click the Register link and complete the Profile Registration Form.
  2. Click the Create Account button to submit your details. You will be logged in automatically to complete the rest of your profile.
  3. You will be directed to your user profile page. Here, you will provide any additional information requested.
  4. Click Save Changes. You will remain logged in, so you can access your account.
  5. Check Your Email and locate the confirmation email. Follow the instructions to activate your account.
  6. Create Your Password by clicking the Create Password link.
  7. After entering the new password, click Confirm to save it in the system.

If you try to do anything else before completing your profile, you will be redirected back to the Profile page to finish your registration.

    Recovering a Password

    Locked out? Let's get that sorted! Here's how to reset your password and get back into OPS-COM.

     Quick Steps:
    1. Head to the Login page and click 'Forgot Password'.
    2. Type in your email and hit 'Send Reminder'.
    3. Keep an eye on your inbox for the password reset link.
    4. Click the link to open the 'Reset Password' page.
    5. Enter your email and your new password, then click 'Reset Password'.
    6. Confirm the reset, and click the link to return to the Login page.
    7. Log back in with your shiny new password.

    Pro Tip: If you can't find the email, give your spam or junk folder a quick look.

    Detailed Instructions:
    1. Go to the Login Page of the OPS-COM User Portal.
    2. Click Forgot Password to start the password recovery process.
    3. Enter Your Email Address in the Forgot Password dialog box. Make sure the email is correct and that you can receive emails from it.  If you don’t see the email in your inbox, check your Spam Folder.
    4. Click Send Reminder to request the reset link.
    5. You will receive an email with a link to reset your password. Click the link in the email to go to the Reset                      Password screen.
    6. On the Update Password screen, enter a new password in the provided fields and click Reset Password.
    7. Once your password is reset, you’ll see a confirmation message. Click the link provided to return to the Login page.
    8. Login with Your New Password.

    Update your User Profile

    Want to tweak your profile? Super easy! Here's how to change your details, update your address, or switch up your password:

     Quick Steps:
    1. Log in.
    2. Click your name, then 'Your Profile'.
    3. Edit what you need, and 'Save Changes'.
    4. For your address, click 'Addresses', then 'Edit', fill it in, and 'Save Changes'.
    5. For your password, click 'Security', then 'Change Password', enter your old and new passwords, and 'Change Password'.

     

    1. Easy Peasy! Just remember, some fields are required to save.

     
    Detailed Instructions:
    1. Log in to the User Portal and click on your name in the top left corner of the page. 
    2. Select Your Profile from the drop-down menu.
    3. On your Profile Page, you can make changes to any fields that are not greyed out. After making your changes, click the Save Changes button.
    4. To update your address, click on Address which is located below Your Profile. Click Edit to begin editing your profile.
    5. Under Edit Address, fill in the necessary fields. When you're done, click the Save Changes button to save your new address.
    6. You can change your password by going to the Security tab which is located below Addresses.
    7. Click on Change Password to begin. Enter your Current Password and create a new password for your account. Re-enter your new password under Confirm Password.
    8. Save your changes by clicking Change Password.

    Viewing your History

    Curious about your parking activity? Let's take a peek! You can view your lockers, permits, payments and more right here:

    Quick Steps:
    1. Log in.
    2. Click your name, then 'History'.
    3. Check out your history summary.
    4. Need more? Contact your parking office. They have all your details.
    Detailed Instructions:    

     1.  Log into the User Portal

     2.  Click your name in the top left corner of your screen.

     3.  From the dropdown menu, select History.

     4.  This will open the User History page, where you'll see a summary of your account's activity. If you need to see more history, you can contact your parking office.

    Manage your Payment Methods & Subscriptions

    Ready to add a credit card? Let's get that done! Here's how:

    Quick Steps:
    1. Log in and click 'Manage Credit Cards'.
    2. Follow the screen's instructions and hit 'Add Credit Card'.
    3. You'll see your card and a 'Credit Card successfully stored' message.

    Heads up: If your parking office allows it, you can setup your card to pay for items like temporary parking.  If they don't allow this, your card can only be used for subscription term parking payments.

    Detailed Steps
    1. Login to your user account on the OPS-COM portal and click the Manage Credit Cards menu.
    2. Follow the instructions on the screen below and click the Add Credit Card button.

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    3. The stored credit card will appear in the Stored Subscription Payment Methods area and you will see "Credit Card successfully stored" in green.

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    Subscription Setup

    Some payment methods, such as Payroll Deduction and EFT cannot be setup by a user. Contact your Parking office to find out about setting these options up.

    1. To add a payment subscription to Text2Park or Term Permits, click the drop down and chose your payment type from the list and click Save. 

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    2. If you do not have a subscription selected or setup, this will be shown in the selection fields as seen below.

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    Add, Edit, and Activate Your Vehicles

    Selling permits? You'll add your vehicle here! Edit existing ones, and manage active vehicles—quick and easy. Let's get rolling!

    Quick Steps:
    1. Log in, click 'Vehicles'.
    2. 'Add New Vehicle', agree to the disclaimer.
    3. Enter plate, state, year, plate type. 'Save Changes'.
    4. To edit: click 'Edit', make changes, 'Save'.
    5. To activate/deactivate: toggle 'Active' button.
    Step-by-Step Instructions:
    1. Log in to your profile and click 'Vehicles'.
    2. Click 'Add New Vehicle', and read the Disclaimer. Click 'I Agree' to continue.
    3. Enter your plate, state/province, plate type, and vehicle year. Click 'Save Changes'.
    4. To Edit your vehicle, find it and click 'Edit'. Make your changes and click 'Save'.
    5. To Activate/Deactivate, find your vehicle and toggle the 'Active' button.

    Purchasing a Locker

    The Purchase a Locker option allows customers to rent a locker.

    Quick Steps:

    1. Click the Lockers tab.

    2. Read and agree to the Locker Disclaimer.

    3. Select your desired locker location.

    4. Click Get Locker

    5. Choose a locker number and click Reserve Locker.

    6. Proceed to the Payments Due page.

    Step-by-Step Instructions:

    1. Go to the Lockers Tab: Sign into the User Portal then click on the Lockers tab on the left hand side of the screen.

    2. Review the Locker Disclaimer: If your organization has set one up, the Locker Disclaimer will appear. Take time to read it carefully, and then click I Agree to proceed.

    3. Choose a Locker Location: Once the disclaimer is accepted, you’ll see the locker location options. Select the location where you wish to rent a locker. for example,  (Women's Locker Room at the Main Street Arena).

    4. Select the Locker Room: Click on Get Locker to see available lockers.

    5. Pick Your Locker: On the Locker information page, find and click the locker number you wish to reserve. Then, click Reserve Locker.

    6. Proceed to Payment: After clicking Reserve Locker, you will be taken to your Cart. Click Next and proceed to payment.

       


    Purchase a Parking Permit

    The Purchase a Parking Permit option allows customers to purchase either regular parking permits (monthly, semester, yearly) or temporary parking permits (short-term permits from a few hours to a few days).

    Quick Steps:

    1. Login to portal and click Permits.

    2. Read and agree to the Permit disclaimer if applicable.

    3. Choose a Permit Type: Regular, Temporary, or Waiting List.

    4. For a Regular Permit, click Standard Permit and click Reserve Permit.

    5. For Temporary Permit, select dates and vehicle, then click Reserve Permit.

    6. For Waiting List, select your lot, check your rank, and click Join Waiting List.                                                                             

    Step-by-Step Instructions:
    1. Login and Access Permits: Login to the  User Portal. Click on Permits which is located on the left of the screen.
    2. Vehicle Registration (if applicable): If you haven't registered a vehicle, the Vehicles screen will appear.
    3. Review vehicle disclaimer: Carefully read over the Permit Disclaimer then, click I Agree to accept the terms and proceed to the Permits screen.
    4. Selecting a Permit Type: On the Permits screen, you can select either: a Regular Parking Permit, a Temporary Parking Permit, Or join a Waiting List if applicable.
    5. Purchase a Standard Permit: Click on Standard Permit. View the details and click the Reserve Permit button.
    6. Finalize purchase: Proceed to payments and complete the purchase.

    7. Purchase a Temporary Permit: Find the Temporary Permit you wish to purchase then click Get Temp Permit.

    8. Choose the time and vehicle for the permit: Choose the start and end dates or choose the number of hours for your permit and select the vehicle you will be using.

    9. Click on Check Availability.

    10. Click on Reserve Permit and proceed to payment.

    11. Join a waiting list: From the Permits screen, click the Waiting List option next to the lot of your choice.

    12. View your rank: View your rank in the green box. If you already joined a waiting list, you can still buy permits in other lots without losing your place.
    13. Confirm your spot: Click Join Waiting List to confirm your spot.

    Note: Temporary permits are only valid for up to 30 days. If you need a permit for longer than 30 days, you’ll need to buy a regular permit.

    Appealing Parking Violations

    This article explains how to use the OPS-COM user portal to appeal violations.

    Quick Steps:

    1. Login to the User Portal and click on the Appeals tab.

    2. Use the Search my Ticket field to find the violation.

    3. Click the Violation number.

    4. Enter your reason for appeal in the Reason for Appeal text box.

    5. Click Submit Appeal.

    6. Wait for email confirmation and a follow-up decision.

    7. To appeal to a ticket for a vehicle owned by someone else: Click on Lookup All Tickets then search for the violation using the Search Plate or Ticket field

    8. Click Request Appeal.

    9. Confirm vehicle association by clicking Associate.

    10. Click Request Appeal again to complete the process.

    Note: Once associated, the vehicle will be linked to your profile.

    Step-by-Step Instructions:
    1. Log into Your Profile: Log in to your profile and click on the Appeals tab in the navigation bar. This will show you all parking violations linked to your account
    2. Search for a Ticket: You can search for a specific violation using the Search my Tickets field to find the ticket number you want to appeal.
    3. Check the Violation’s Eligibility: If the violation is within the allowable time frame for an appeal, click the Violation number to open the Violation For Ticket: # window.
    4. Reason for appeal: In the Reason for Appeal text box, type in the reason for your appeal.
    5. Submit Your Appeal: Click Submit Appeal to complete the process. If you have a valid email address on file, you will receive an email confirming that your appeal has been submitted.
    6. Review the Decision: The appeal will be reviewed, and you will receive another email with the decision from the Appeals Officer.
    7. View Appeal Information: To view the details of your appeal after submission, click Show Appeal Information. This will display: The end user's reason for the appeal and the Administrator's response
    8. Appealing a Ticket for a Vehicle Owned by Someone Else: Click on Lookup All Tickets then use the Search Plate or Ticket field to find the ticket you want to appeal by entering the ticket number.
    9. Request the Appeal: Click Request Appeal to start the process.
    10. Associate the Vehicle: A message will appear, informing you that the vehicle will be associated with your profile during the appeal process. This means that any future violations for this vehicle will be visible to you.
    11. Complete the Appeal Process: Click Associate to proceed. The violations for the associated vehicle will now be listed on the page.
    12. Viewing the Associated Vehicle: Select Request Appeal again to complete the appeal process as described above.

    When you associate the vehicle with your profile, it will show up under your profile as the vehicle being linked to you. For example, if Patricia Birch submits an appeal, the vehicle will be associated with her profile after the appeal is made.

    Unable to Appeal

    Make Payments with a User Profile

    Paying with Cash or Cheque (Promise to Pay)

    To make payments, login to your profile and click Payments.

    This will take you to a page detailing your expense and payment history. (This screen will also appear as the last step in any of the items that you are purchasing (e.g. buying parking permits or renting lockers.)

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    Check off only the items that you are paying at this time. (If you have a Violation under review, make sure this is unchecked until the review process is complete.) You can use shift+click to toggle on all payments.

    Once you have confirmed the items that you are paying, select the Continue to Checkout button at the side of the page to proceed.

    This will bring you to the Payment Method selection screen where you can choose the Cash or Cheque payment type if available. When you are finished click Submit Payment button. 

    Your items will be marked as Paid but not Processed. You must go to the parking office to finish the payment process.

    Paying with Credit Cards

    Follow all the steps until you get to the Payment Method selection. This time chose credit card or another method that is similar.

    You will be sent to the Hosted Payment provider and prompted to enter all fields required. To process the payment, select the Process Transaction button at the bottom of the screen. This button may change depending on the payment provider you are using.  Once your payment is processed you will be returned to a receipt page. This payment is now complete.

     

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    Making Guest Payments

    If an individual does not want to create an account or enter personal information when paying for a violation they have the ability through OPS-COM Quick Pay to pay for a ticket without having an account.

    Quick Steps:
    1. Go to the Login Page and click Pay your Ticket.
    2. Enter the ticket number and the last two digits of the Security PIN number in the appeals field (TT-10133-3K). 
    3. Click Search.
    4. Click Guest Payment.
    5. Choose a payment method and enter your email. Click Submit Payment.
    6. Enter your card and billing details.
    7. Click Pay Now and confirm the payment.                                                                                                                                        
    Step-by-Step Instructions:

    1. Paying your ticket: Go to the Login Page and click on Pay your Ticket.

    2. Enter Ticket Information: In the Appeals field, enter your ticket number along with the Security PIN. The PIN is the last two digits of the ticket number (e.g., TT-10133-3K, where 3K is the PIN).

    3. Click Search: This will take you to the Violation Ticket Login screen.

    4. Click Guest Payment: This opens the Payment window.

    5. Choose Payment Option: Select your preferred payment method and enter your email address. Then, click Submit Payment.

    6. Enter Payment Information: Based on your chosen payment method, you'll be prompted to enter the required payment details. If using a hosted payment method, enter your card and billing information.

    7. Complete the Payment: Click Pay Now. You’ll see a confirmation screen once the payment is processed.

    Text2ParkMe Settings and Use

    User Setup

    If not already registered, users must first register by Creating a profile on the User Portal. Users must Edit their Profile and add a cell phone number, associate a credit card as well as set up their reminder notification settings. To do this login to the User Portal and click Your Profile.

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    You must add a cell number to your profile in the first section labelled Personal Information.

    You will find your Text2ParkMe settings in the Users Settings section. 

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    You can set reminders under Parking Expiry Reminder to let you know by SMS if your booking is about to expire. You can choose to be reminded in 5 minute intervals between 5 and 30 minutes or opt out of reminders by selecting No reminder. 

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    If users have not already set a primary credit card, they will need to Register a Credit Card and ensure that the Text2ParkMe subscription is setup.  

    If users have not already registered their vehicle(s), they will need to Register the Vehicle(s) first. Users only need to update their profile and vehicles once before the initial use of Text2ParkMe. 

    Using Text2ParkMe

    Support for STOP, BLOCK, and CANCEL (SMS STOP filtering)

    Operations Commander will handle the following English language text messages in accordance with industry standards:

    • STOP, STOPALL, UNSUBSCRIBE, CANCEL, END and QUIT –  will stop customers from receiving messages.
    • START, YES and UNSTOP – will opt customers back in to the messages coming from your Text2ParkMe phone number.
    • HELP and INFO – will return a message informing the customer that they can use the above commands to control the delivery of messages.

    Using your registered cell phone, text ParkMe to the Text2ParkMe telephone number provided by your organization.

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    Text P to start

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    A welcome message will appear. Note that every time users send a text to the access number the system will reply with instructions to follow for the next step.

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    Text P to park or Q to quit.

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    Text the number that corresponds with the parking lot you wish to use.

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    Text the number of minutes that you want to purchase the temporary parking for. If the number of minutes was entered incorrectly you can text the number again.

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    If the time entered is correct text C to continue or L to go back to the beginning to select a new lot. 

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    Text either the number that corresponds with the licence plate that will be parked at the organization or the plate number if the vehicle is not already registered. 

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    Text C to confirm purchase or L to go back to the list of options.

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    The final screen appears with a confirmation of your booking and will display an expiry date and time.

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    Users will receive confirmation that parking has been purchased via text and email the user listed in their profile. You can find a sample screenshot of what the receipt looks like below.

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    Users will receive a text reminder from Text2ParkMe five minutes prior to the expiration of their booking if they have setup the reminder service above. From this reminder message users can further extend your parking permit if needed. If no more time is required users do not need to respond to the reminder.

    To extend your temporary parking permit, text E and follow the instructions above to add more time.

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    Company Manager

    Getting to Company Users

    To access the Company Users tool on the user interface, we will log in as Sarah Jones, the Company Manager. Company Managers will see an additional menu item. 
    Click on Company Manager to access a list of the associated users.

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    Login as a Staff Member Using the Company Manager Role

    From this window, the Company Manager has the ability to login to the system as the selected Staff Member and edit and use that user's account.  

    Company Managers will be able to update the profile, buy permits, pay violations, etc.

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    In this example, we will log in as Justin G. A pop-up message will appear indicating the user you are logged in as.


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    The user's home menu screen will be displayed.

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    From this interface the company manager can perform all the functions they need to on behalf of their employees such as pay for permits, edit the user's profile, add vehicles etc etc. Essentially anything a user can do on their profile can be done by the Company Manager or Billing Manager.

    Using Forms on the User Portal

    The Forms module is useful for clients to communicate with the organization about special requests. Some examples of forms used by organizations include University move in/move out, special parking requests, special events requiring parking, etc.

    Quick Steps:

    1. Login to the User Portal.

    2. Click Forms to view available forms.

    3. Click Open Form to start.

    4. Complete the form.

    5. Click Submit to send the form.

    6. Look for a green confirmation message on the page.

    7. Wait for approval email from your parking office.

    Step-by-Step Instructions:
    1. Login: Log in to the User Portal.
    2. Locate the Forms Page: Click on Forms. This will take you to the Forms page, where all available forms are listed.
    3. Submitting a Form: Click the Open Form button to open the form.
    4. Complete the Form: Complete the form as needed.
    5. Submit Form: Once done, click the Submit button. Your completed form will be sent to your parking office.
    6. Confirm Submission: After submission, the admin will receive a confirmation email. On the page, you will see a green confirmation message (as shown in the image below).                                                                                                                   
    7. When your Request is Approved: Once your form is approved, you will receive an email from your parking office.

    If you don't see a form that addresses your need, contact your parking office for assistance.

    Note: Users will not receive an email upon submission; an admin will handle that manually.

    Printing Permits from the User Portal

    Print Permit from the User Portal

    Login to the User Portal and click on the Home button.

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    Under Active Permits, click on a permit number. The Permit Information window will open.

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    Click the Print button. The permit will download and you can print it from there. An example of the permit is below.

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    Print Permit from the User History

    Once you have logged in, navigate to the user history under their profile. 

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    Drill into the confirmation code for the payment that has been made for the permit. 

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    This will take you to the receipt page where you can drill into the modal for the permit you purchased. 

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    Once drilled into the Permit Information modal you will see the option to Print.

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    Printing Temporary Permits

    A user can also print Temporary permits from the user portal. The process is exactly the same. Find the permit on the user dashboard or in user history. Click on the permit number to launch the detailed info popup.

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    The detailed information popup will appear. Click on the Print button to generate a printable PDF. The PDF will automatically down load to your downloads folder.

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    The PDF will look like this: 


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    Once the permit is printed it can not be printed again. The Print button will not be available and will be replaced by a box displaying the date the permit was printed.

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    Important Note: If a permit has been reserved but not yet paid for, the print option is not available.
    The permit must be paid for and valid before it can be printed. The Detailed Information popup will appear as follows in this case.

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    Uploading Files

    This article will walk users through how they can upload files through the user portal.

    Quick Steps:
    1. Login to the User Portal then go to your profile menu and click Upload Documents.
    2. Click Select Files to Upload and select your file.
    3. Click Upload File.
    Step-by-Step Instructions:
    1. Access Your Profile Menu: After logging into the User Portal, click on your name to access your profile menu and click on Upload Documents.
    2. Go to the Account Uploads Screen: After selecting Upload Documents, you'll be directed to the Account Uploads screen.
    3. Choose Your File: On the Account Uploads screen, click the Select Files to Upload button and select the file you want to upload.
    4. Save Your Changes: Once you've selected the file, click Upload File to save your changes.
    5. Confirmation: You should now be able to your file under Uploaded Documents on the Account Uploads screen.

    Only the following file types are supported for upload: .pdf, .png, .jpg, .jpeg. If you try to upload unsupported files (such as videos or Excel files), you will receive an error message.



    Multi-Factor Authentication


    To enable Multi-Factor Authentication (MFA) and start using one-time passwords, follow these steps:

    Quick Steps:

    1. Login then click on your name. In the dropdown click Security.

    2. Click the Change Multifactor Authentication Settings to open the Multi-Factor Authentication settings page.
    3. Choose to disable MFA or enable one-time passwords.

    4. Click on Send One-Time Password To Email then go into your email and copy your one time password.

    5. Enter your one-time password as well as your current password then click Submit.

    The one-time password is only valid for 15 minutes. If the password has expired, a new one will be generated.

    Step-by-Step Instructions:
    1. Log In to the System: Login then click on your name. In the dropdown click Security.
    2. Access Security Settings: Find the Multi-Factor Authentication Section. This section shows the current MFA status and includes a button to manage the settings.
    3. Manage MFA Settings: Click the Change Multifactor Authentication Settings button at the bottom of the page to open the Multi-Factor Authentication settings.

    4. Access MFA Settings Page: On the Multi-Factor Authentication settings page, you can either: Disable MFA, or Enable one-time passwords.

    5. Save Your Changes: To save your changes, click on the Send One-Time Password To Email then enter: Your current password, and A one-time password (OTP).

    6. Send a One-Time Password (OTP): To receive a OTP, click the button to send it to your registered email address.

      The OTP will be sent to you by email and is valid for 15 minutes.

    7. Enter the OTP: Enter the OTP in the box below the current password field. Press Submit to confirm your changes and update your MFA settings.

      • OTP Expiry: Any unused OTPs will be invalidated if a new OTP is generated, even if they haven't expired yet.

      • OTP Email Format: The OTP email will follow the template set for your account.

      • Session Storage: Once you enter an OTP, it is stored in your session data. If you clear your browser's local storage, you'll need to enter a new OTP.

      • Different Devices: OTPs do not persist across different browsers or devices. If you log in from another device, you'll be prompted to enter a new OTP.

    8. Logging In with MFA: Login by entering your username and password as normal.

    9. OTP Prompt: After logging in, you'll be prompted to enter a one-time password.

    10. Accessing Other Pages: You will be redirected to the OTP screen when accessing any page other than:

      • /login – Login page
      • /logout – Logout page
      • /one_time_password – OTP entry screen
      • /account/send_email – Send OTP email
      • /account/multiauth – Multi-auth settings page

    11. Complete OTP Entry:
      Enter your OTP, submit it, and you'll be able to access the rest of the site.