Reprint Violation
The Reprint Violation feature allows enforcement officers to print a duplicate copy of a previously issued parking ticket directly from their handheld device. Its primary purpose is to help quickly replace damaged, lost, or misprinted citations while officers are still active in the field. This guide is intended for field enforcement personnel and OPS-COM administrators.
Setup and Configuration
This feature is a native function of the enforcement application and does not require any specialized backend configuration. However, it does rely on properly configured external hardware.
Admin Side: Administrators simply need to ensure that field personnel are equipped with functioning mobile Bluetooth printers and have active enforcement accounts. For details on hardware configuration, refer to the Printers & Printing guide.
User Side (Enforcement Staff): Enforcement officers must ensure their handheld device is actively paired and connected to their designated mobile printer before attempting to reprint a ticket.
Using this Feature
Field personnel can quickly retrieve and reprint recent violation notices directly from the main application menu.
Reprinting Tickets
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Tap Reprint Violation from the main menu of the OPS-COM Enforce app.
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Review the list of recently issued tickets displayed on the Reprint Violation Notice screen.
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Tap the specific violation record that you need to reprint.
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Follow the subsequent on-screen printer instructions to complete the physical printing process.
Check your hardware first Before navigating to the reprint screen, always verify that your mobile printer is powered on, has sufficient battery life, is loaded with ticket paper, and is actively paired with your handheld unit.
Best Practices and Considerations
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Verify the correct ticket: Always double-check the ticket details (such as the license plate or time of issue) on the screen before tapping to reprint. This ensures you are leaving the correct duplicate citation on the offending vehicle.
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Address the root cause: If you find yourself frequently reprinting tickets due to faded ink or paper jams, report the hardware issue to your administrator. Continuous reprinting wastes time and thermal paper resources.