# Launching a Critical Support Ticket

<p class="callout warning">Only tickets marked **Critical** will trigger the **after hours notification** process. <span style="text-decoration: underline;">Please note, **<span class="fabric-text-color-mark" data-renderer-mark="true" data-text-custom-color="#333333">Critical</span>**</span><span class="fabric-text-color-mark" data-renderer-mark="true" data-text-custom-color="#333333"><span style="text-decoration: underline;"> is defined as a system outage or impact that threatens immediate work stoppage or production is proceeding in a significantly impaired fashion</span>. If your issue is not deemed critical by our support staff, because it does not meet the criteria, it will be downgraded and a reply will be sent during the next business day. </span></p>

<span class="fabric-text-color-mark" data-renderer-mark="true" data-text-custom-color="#333333">To launch a Critical ticket, please follow the steps below:</span>

- Visit [http://support.OPSCOM.com](http://support.OPSCOM.com/ "http://support.OPSCOM.com").
- Click on Tickets.
- Sign In (or Sign Up if necessary).
- Click Add Ticket.
- Fill out Ticket Information. Make sure to complete Priority at bottom of the form. Click down arrow to choose Critical.
- Add attachments, if required.
- Click **Submit** to complete the process.

[![image.png](https://opscom.wiki/uploads/images/gallery/2025-08/scaled-1680-/oPJimage.png)](https://opscom.wiki/uploads/images/gallery/2025-08/oPJimage.png)

[![image.png](https://opscom.wiki/uploads/images/gallery/2025-08/scaled-1680-/ddeimage.png)](https://opscom.wiki/uploads/images/gallery/2025-08/ddeimage.png)