Launching a Critical Support Ticket

Only tickets marked  Critical  will trigger the after hours notification process. Please note,  Critical is defined as a system outage or impact that threatens immediate work stoppage or production is proceeding in a significantly impaired fashion . If your issue is not deemed critical by our support staff, because it does not meet the criteria, it will be downgraded and a reply will be sent during the next business day.  

 To launch a Critical ticket, please follow the steps below: 

 

 

 Visit http://support.OPSCOM.com . 

 

 

 Click on Tickets. 

 

 

 Sign In (or Sign Up if necessary). 

 

 

 Click Add Ticket. 

 

 

 Fill out Ticket Information. Make sure to complete Priority at bottom of the form. Click down arrow to choose Critical. 

 

 

 Add attachments, if required. 

 

 

 Click  Submit to complete the process.