The Email Alert List feature allows administrators to define a specific set of email addresses that will receive automated warning notifications from the system. Its primary purpose is to ensure that designated personnel are promptly alerted to important system events or potential issues, enabling timely intervention and management. This article is intended for OPS-COM administrators responsible for configuring system alerts and communications.
## Setup and Configuration This feature is a core administrative tool used to establish the routing for critical system notifications. **Admin Side:** Administrators must have the appropriate system role permissions enabled to access the alerts configuration menus and manage the recipient list. ## Using this Feature Administrators can use the following instructions to navigate the management interface to seamlessly add, edit, or delete recipient email addresses. ### Accessing the Management Interface 1. Hover over **System Configuration**, click **Alerts**, then **Email Alert List**.The Manage Alert Emails page primarily displays active contacts. However, you can enable the **Toggle Archived** checkbox at the top of the page if you want to view a history of inactive email addresses.
### Adding an Email Address 1. Click the **Add Alert Email** button. 2. Enter the desired email address into the input text box. 3. Enable the **Active** checkbox to ensure it can receive messages. 4. Click the **Save Changes** button to add the email address to the list. ### Editing an Email Address 1. Locate the specific email address you wish to modify in the list. 2. Click the **Edit** button next to the entry. 3. Make the desired changes to the email address in the text box. 4. Enable or disable the **Active** checkbox as necessary to pause or resume alerts for this user. 5. Click the **Save Changes** button to update the entry. ### Deleting an Email Address 1. Locate the specific email address you wish to remove from the list. 2. Click the **Delete** button next to the entry. 3. Click the **Delete** button in the confirmation window to finalize the removal, or click **Cancel** to return to the previous page without deleting. --- ## Best Practices and Considerations - **Target designated recipients:** **Only add email addresses of personnel who are responsible for monitoring and acting upon system warnings.** Sending alerts to staff members who do not manage the system can lead to alert fatigue. - **Monitor alerts regularly:** **Periodically review the emails sent to these addresses and the list itself.** This ensures all recipients are current and the warnings are being received and actioned appropriately by your team. - **Leverage group email addresses:** **Consider using a distribution list or group email address (e.g.,