System Reports

• Parking Reports
• Permit Sales by Lot by Month
• Student Permit and Postal Export
• Active Deposit Report
• Lot Value Report
• Company Permit Report
• Detailed Permit Sales Report by Lot
• Invoiced Permits Report - Billing Summary by Date by Lot
• Temp Permit Sales Report
• Permit Sales Report
• Active Permit Report
• Subscription Verification Report
• Violations Reports
• Violations by Pay Type by Month Report
• List Overdue Report
• Summary Report by Officer
• Violations by Officer Report
• Paid Violations Summary by Type Report
• Violations by Location/Officer Report
• Towed Vehicles Report
• Payroll Deduction Report
• PDF Report Generation Issues

Parking Reports

Permit Sales by Lot by Month

The Permit Sales by Lot by Month report provides OPS-COM administrators with a detailed breakdown of permit revenue and volume. It allows users to analyze sales performance for specific months, categorized by parking lot and payment method.

Setup & Configuration

This report is a standard feature of the Permit Management module. No additional configuration is required to enable the report, provided the administrator has the necessary permissions to access Reports.

Instructions for managing the lots that appear in this report can be found on the Lot Administration page.

Using this Feature

The Permit Sales by Lot by Month report is used to track financial trends and volume across different parking areas within a specific timeframe.

1. Hover over Permit Management and click Reports then Permit Sales by Lot by Month.

2. Select the desired month from the Month drop-down menu.

3. Select the desired year from the Year drop-down menu.

4. Click the Retrieve button to generate the report.

Key Information Displayed

• Lot Name: The specific parking lot or zone associated with the sales.

• Payment Type: The method used for the transaction (e.g., Credit Card, Payroll Deduction, etc.).

• Amount: The total monetary value of permits sold, formatted as currency.

• Sold: The total count of individual permits sold within the selected parameters.

Available Actions & Buttons

• Copy: Copies the current table data to the clipboard.

• CSV: Exports the report data into a Comma Separated Values file.

• Excel: Downloads the report as an .xlsx spreadsheet.

• PDF: Generates a portable document format version of the report.

• Print: Opens the system print dialog to create a hard copy of the data.

---

Best Practices & Considerations

• Reconcile regularly by comparing the Amount column against your financial processor reports to ensure all Payment Types are being recorded correctly.

• Use the Export features to archive monthly data, as this provides a helpful historical snapshot for year-over-year growth analysis.

• Verify Lot names periodically in Lot Administration to ensure that the data remains organized and easy for accounting teams to interpret.

Student Permit and Postal Export

The Student Permit and Postal Export is a reporting tool that allows administrators to extract a list of student permit records alongside the users' postal code data for a specified date range. Its primary purpose is to help organizations analyze student commuting demographics and geographical parking trends by exporting the data directly to a spreadsheet. This article is intended for OPS-COM administrators.

Setup and Configuration

This report is a standard feature within the Permit Management module and requires no specialized system setup to run. However, administrators must have the appropriate reporting and permit management permissions assigned to their user role to access the page and generate the export. Ensure that postal code fields are set as mandatory during your student registration process to ensure the resulting report is populated with accurate data.

Using this Feature

Administrators can use this tool to quickly generate an Excel spreadsheet containing the requested permit and location data.

Generating the Report

1. Hover over Permit Management and click Student Permit and Postal Export.

2. Enter the desired timeframe into the start date and end date fields on the Student Permit and Postal Code Report page.

3. Click the Create Report button to automatically generate and download the data as an Excel spreadsheet.

Key Information Displayed

The exported Excel spreadsheet will contain a compiled list of student user data corresponding to the selected date range, specifically focusing on the intersection of their active permit information and their registered home postal or ZIP code.

Unlike some other system reports, the Student Permit and Postal Export does not generate a preview table on the screen. Clicking the Create Report button will immediately process the request and download the .xls file directly to your local computer.

---

Best Practices and Considerations

• Analyze Commuter Data: Use this report prior to the start of a new semester to understand where your student parkers are commuting from. This geographic data can be highly valuable when planning alternative transportation initiatives, adjusting lot allocations, or targeting specific regions for parking availability communications.

• Maintain Clean Data: The value of this export relies entirely on accurate user profiles. If your organization allows users to register without a valid postal code, the resulting spreadsheet will contain blank fields. Consider reviewing your user profile configuration to make address fields mandatory.

Active Deposit Report

The Active Deposit Report provides a comprehensive overview of all security deposits currently held within the system. Its primary purpose is to help staff track outstanding funds, identify orphaned deposits without active permits, and manage financial rollovers during sales cycles. This article is intended for OPS-COM administrators.

Setup and Configuration

While the Active Deposit Report is a standard system feature, its accuracy depends on proper permit type configuration and financial mapping.

1. Hover over Permit Management and click Lot Administration.

2. Verify that permit types requiring a deposit have a value populated within the Deposit Amount field.

3. Ensure that your financial department has established a General Ledger (GL) code specifically for deposit accounts to allow seamless reporting between OPS-COM and your external accounting software.

Using this Feature

Administrators can use this report to audit current liabilities and ensure that deposits are appropriately refunded, consumed, or renewed when a user’s parking status changes.

Accessing the Report

1. Hover over Parking Management and click Reports then Active Deposit Report.

2. Review the resulting Deposit Report By Lot page, which displays a breakdown of deposits categorized by their assigned parking area.

Key Information Displayed

• User Name: The account holder associated with the deposit.

• Permit Number: The specific permit linked to the funds.

• Lot Name: The physical location the deposit is secured against.

• Deposit Amount: The total financial value held by the organization.

• Date Added: The date the deposit was originally paid by the user.

Visual Cues and Status Indicators

• Yellow Highlighting: Indicates deposits that have been rolled over to a new permit cycle but have not yet been fully processed or reconciled.

• Red Highlighting: Indicates "orphaned" deposits where the user no longer has an active permit associated with the funds, or the sales window has closed without action.

Available Action and Button

When a user finishes parking or a permit expires, administrators must manage the physical deposit through the user's profile using one of the following actions:

• Refund: Click this button if the user is finished parking and the deposit item (e.g., physical gate key, transponder, or hangtag) is returned in good standing. This returns the original amount paid back to the user.

• Consume: Click this button when the user is finished parking but the deposit funds are being retained by the organization (e.g., the item was lost, damaged, or not returned).

• Renew: Click this button when a user intends to continue parking but their original deposit was forfeited due to damage or loss. This closes out the previous record and requires a new deposit payment for the upcoming permit period.

Consuming a deposit does not trigger a refund or generate a new charge. It simply moves the funds from a "held" status to an "earned" status for your organization.

---

Best Practices and Considerations

• Audit regularly: Perform regular monthly audits of the Active Deposit Report to identify orphaned deposits (highlighted in red) and ensure your liability accounts match your physical inventory.

• Establish timeframes: Organizations should establish a clear business rule for the timeframe in which a deposit must be claimed. For example, outline a policy where a deposit is automatically consumed if a permit has been expired for more than 30 or 60 days.

• Check hardware: Always verify the physical condition of hardware (transponders, fobs, or keys) before clicking the Refund button to prevent financial loss to the organization.

• Document actions: Document the reason for consumption in the User Notes section of the user profile whenever a deposit is retained to provide a clear, historical audit trail.

Lot Value Report

The Lot Value Report provides a real-time snapshot of permit utilization across all parking lots. Its primary purpose is to help administrators understand current lot occupancy and calculate the total value of all active permits currently assigned to their facilities. This article is intended for OPS-COM administrators.

Setup and Configuration

The Lot Value Report is a standard reporting feature within the permit management module and requires no specialized system setup to run. However, administrators must have the appropriate reporting and permit management permissions assigned to their user role to access this page.

Using this Feature

Administrators can use this report to view live data reflecting the exact moment the report is generated. Because it tracks currently active permits rather than historical sales transactions, the figures will continually fluctuate as permits expire or are newly issued.

Accessing the Report

1. Hover over Permit Management, click Reports, and select Lot Value Report.

2. Review the data on the Lot Usage screen, which displays a breakdown of permit distribution.

3. Click the Export to Excel button if you require the data for further manipulation or external reporting.

Key Information Displayed

• Rented: The number of permits currently assigned to users within that lot. This includes all active permits, such as administrative, internal, complimentary, or temporary permits, regardless of whether a financial transaction occurred.

• Total Available: The maximum capacity or total number of permits allocated for that specific lot.

• Utilization: The relationship between rented permits and total capacity, expressed as a percentage.

• Total Value: The cumulative value of all active permits currently assigned to the lot.

---

Best Practices and Considerations

• Avoid using this report for financial audits: Do not use this report for financial auditing of monthly sales. Because this report counts non-revenue permits (like internal or special access permits), the rented count will often be higher than the totals found in revenue-specific financial reports.

• Answer capacity inquiries: Use this report to answer capacity questions. This is the primary tool for administrators to definitively answer exactly how many permits are currently assigned to a specific lot at any given moment.

• Save historical data manually: Export data regularly if you need to track utilization trends over time. The system does not automatically store historical "snapshots" of this specific utilization screen.

Company Permit Report

The Company Permit Report allows administrators to quickly generate a list of permits assigned to specific corporate entities or business accounts. Its primary purpose is to help track company-issued parking allocations, audit active sales windows, and export data for external billing. This article is intended for OPS-COM administrators.

Setup and Configuration

The Company Permit Report is a standard reporting feature within the permit management module and requires no specialized system setup to run. However, administrators must have the appropriate reporting and permit management permissions assigned to their user role to access this page. Ensure that company accounts and their associated permits are accurately configured within the system to yield reliable search results.

Using this Feature

Administrators can use this report to filter corporate permit data by date range or specific company name, and then export the results for spreadsheet analysis.

Accessing and Running the Report

1. Hover over Permit Management and click Reports then Company Permit Report.

2. Filter the report by entering specific dates in the Processed On or Active On date fields.

3. Enter the name of the specific organization you are looking for in the Company text box (e.g., "Jones Windows").

4. Enable the Show archived permits checkbox to include historical, expired, or inactive permits in your search results.

5. Click the Search button to execute the query and display the results on screen.

6. Click the Export button to download the generated report as a .CSV file for use in external spreadsheet software.

When filtering your search dates, note that the Active On field specifically represents the date that the permit sales window is active for, rather than the date the permit was processed by the system.

Available Actions and Buttons

• Search: Click this button to run the report based on your selected date, company, and archive parameters.

• Export: Click this button to instantly create a .CSV file of your on-screen results for external record-keeping or financial auditing.

---

Best Practices and Considerations

• Leverage exports for corporate billing: Organizations should use the Export feature to generate .CSV files when invoicing corporate clients. This provides a clean, easily manipulated spreadsheet of all active permits currently billed to a specific company account for a given month or semester.

• Audit archived permits: Use the Show archived permits checkbox annually to review historical company permit usage. This data can help forecast future parking demand for your corporate clients and assist in negotiating future lot allocations.

Detailed Permit Sales Report by Lot

The Detailed Permit Sales Report by Lot provides a granular view of permit transactions categorized by specific parking areas. Its primary purpose is to help administrators audit sales volume per lot and export individual permit records for external financial data analysis. This article is intended for OPS-COM administrators.

Setup and Configuration

This report is a standard feature within the reporting module and requires no specialized system setup to run. However, administrators must have the appropriate reporting and financial viewing permissions assigned to their user role to access this page and generate the data.

Using this Feature

Administrators can use this report to audit permit distributions and accurately review financial intake across different physical locations.

This report is the recommended tool for administrators who need to understand exactly what was sold and which specific lots those sales are attributed to.

Generating the Report

1. Hover over Parking Management, click Reports, and select Detailed Permit Sales Report.

2. Enter the desired date range in the search fields to define the reporting period.

3. Click the List Payments button to generate the data on screen.

Key Information Displayed

The report displays data in two primary sections to help balance granular detail with high-level overviews:

• Lot Specific Payment Details: Groups transactions by lot. If an invoice contains multiple permits, each permit is displayed as an individual line item to ensure accurate lot-level tracking.

• Summary by Lot: Located at the bottom of the report, this section aggregates the total sales amounts for each lot within the selected date range.

• Data Columns: Includes specific payment details, permit types, and invoice associations for every transaction.

Available Actions and Buttons

• Export to Excel: Click the Excel icon or the Export to Excel button to download the raw data. This is useful for performing complex summations or creating custom pivot tables outside of the system.

---

Best Practices and Considerations

• Track accurate quantities: To determine the exact number of permits sold within a specific timeframe, export the report to Excel and use the Sum function on the permit line items.

• Understand invoice transparency: Keep in mind that one line item represents exactly one permit. If a user purchased three permits on a single invoice, they will appear as three separate lines in this report to ensure the lot-specific data remains accurate.

• Reconcile regularly: Use the Summary by Lot section as a quick reference to cross-check total revenue against your financial deposits for specific parking zones.

Invoiced Permits Report - Billing Summary by Date by Lot

The Permit Invoice Management feature allows administrators to locate, review, re-send, and export billing records for user permits. Its primary purpose is to help staff efficiently manage financial transactions, track revenue generated by specific parking lots, and assist users who require a duplicate copy of their receipt. This article is intended for OPS-COM administrators.

Setup and Configuration

This feature is a standard component of the permit and financial management modules and requires no specialized system setup to operate. However, administrators must have the appropriate financial, reporting, and user management permissions assigned to their user role to search for invoices and trigger email communications.

Using this Feature

Administrators can use this tool to search for specific billing records, export financial data, or re-send lost invoices directly to a user's email.

Searching for an Invoice

Exporting Invoice Data

Re-Sending an Invoice

Administrators can re-send an invoice if a client requests a second copy or mistakenly deleted the original email. This can be done via the user's profile or the global invoice search tool.

Method A: From the User Profile

Method B: From the Invoice Search

When an invoice is re-sent using either method, the system automatically adds a prefix to the subject line of the email. This visual cue helps both the user and the administrator quickly identify that the message is a re-sent copy rather than a new charge.

Printing an Emailed PDF Invoice

If a user or administrator needs to print the physical PDF copy of an emailed invoice, specific steps should be followed to prevent formatting errors.

---

Best Practices and Considerations

Temp Permit Sales Report

The Temp Permit Sales Report allows administrators to review temporary permit sales data within a specified date range, categorized by parking lot. Its primary purpose is to help staff track revenue and temporary permit usage across different locations for auditing and reconciliation. This article is intended for OPS-COM administrators.

Setup and Configuration

No special setup is required to generate this report, as it relies entirely on the existing configuration of your organization's parking lots and temporary permit offerings. However, administrators must have the appropriate reporting and financial viewing permissions assigned to their user role to access this page.

Using this Feature

Administrators can generate this report to view high-level summary data across all properties, with the ability to drill down into lot-specific transactional details.

Accessing the Report

1. Hover over Parking Management and click Reports then Temp Permit Sales Report.

2. Select the desired timeframe using the Start Date and Up To and Including calendar pickers.

3. Click the Payment As drop-down menu and choose the payment status to filter by (e.g., Processed, Not Processed, or Any).

4. Click the Search button to generate the report.

Key Information Displayed

Once generated, the system displays a summary of temporary permit sales for each lot that had activity within the selected timeframe.

Summary Report Data:

• Lot Name: The name of the parking lot where temporary permits were sold.

• Total Permits: The total number of temporary permits sold for that lot.

• Total Amount: The total revenue generated from temporary permit sales for that specific lot.

Detailed Report Data (By Lot):

• Permit No: The unique permit number assigned to the transaction.

• Username: The account profile name of the purchaser.

• Amount: The financial cost of the permit.

• Date: The date the permit sale occurred.

• Type: The duration the permit is valid for (e.g., a specific number of hours, or 'daily' for a full day).

• Pay Method: The specific method of payment used during checkout.

• Processed Date: The date the payment was officially processed.

• Vehicles: The license plate number associated with the temporary permit.

Available Actions and Buttons

• Magnifying Glass: Click this icon located beside a specific lot's name on the summary page to navigate to the detailed report, which lists every individual temporary permit transaction for that location.

• CSV, Excel, PDF, Print: Click any of these export buttons located at the top of the report to download or print the on-screen data in your preferred format.

The export buttons are available on both the high-level summary screen and the lot-specific detailed screens. Ensure you are viewing the exact data level you wish to export before clicking the download buttons.

---

Best Practices and Considerations

• Reconcile finances regularly: Organizations should use this report on a regular weekly or monthly basis to reconcile temporary permit sales against overarching financial records.

• Utilize data granularity: Export the main summary report for high-level administrative overviews, but always click the Magnifying Glass icon to investigate the detailed transactional data when auditing discrepancies within specific lots.

Permit Sales Report

The Permit Sales Report allows administrators to generate a customizable summary of permit transactions based on specific user and allocation types. Its primary purpose is to help track revenue, monitor permit distribution trends, and audit both active and historical sales over a defined date range. This article is intended for OPS-COM administrators.

Setup and Configuration

This report is a standard feature within the Permit Management module and requires no specialized system setup to run. However, administrators must have the appropriate reporting and permit management permissions assigned to their user role to access the page and generate the data.

Using this Feature

Administrators can use this tool to filter and review permit sales data based on specific operational parameters and export the results for external analysis.

Generating the Report

1. Hover over Permit Management, click Reports, and select Permit Sales Report.

2. Select the desired user types and allocation types from the provided lists to include in the report.

3. Enable the Show archived sales checkbox if you want the report to include historical data, such as released or switched permits.

4. Choose the desired timeframe using the start date and end date calendar fields.

5. Click the Create Report button to generate the data, which will display directly below the search criteria.

When selecting user or allocation types from the list menus, you can quickly highlight multiple non-consecutive options by holding the Ctrl key (or Cmd on Mac) on your keyboard while you click.

Key Information Displayed

Once generated, the report displays a data table summarizing the permit sales that match your selected criteria. This provides a quick on-screen review of the total transactions, grouped by the parameters you defined in the search fields.

Available Actions and Buttons

• Create Report: Click this button to execute your search query and populate the data table on the screen.

• View Details in Excel: Click this button to export the generated data into a spreadsheet for external formatting and granular financial analysis.

---

Best Practices and Considerations

• Audit historical transactions: Always enable the Show archived sales checkbox when conducting comprehensive financial audits. This ensures that permits that were sold but subsequently released or switched are still accurately accounted for in your overall revenue reconciliation.

• Leverage Excel exports: Organizations should use the View Details in Excel feature for complex data manipulation. While the on-screen table provides an excellent quick overview, exporting the raw data allows administrators to build custom pivot tables and cross-reference sales with external accounting software seamlessly.

Active Permit Report

The Active Permit Report provides administrators with a comprehensive overview of all currently valid parking permits within the system. Its primary purpose is to help staff audit permit distribution, verify active revenue streams, and monitor permit lifecycle statuses. This article is intended for OPS-COM administrators.

Setup and Configuration

There are no specific configuration steps required to enable this report, as it is a core system feature. However, administrators should ensure that User Types and Allocation Types (lots) are correctly defined within the system to guarantee the filtering options return accurate data.

Instructions for these configurations can be found on the Pricing and Lot Admin and User Management pages.

Using this Feature

Administrators can use this report to filter and view active permits based on specific user types, lots, and date ranges.

Generating the Report

1. Hover over Parking Management, click Reports, and select Active Permit Report.

2. Select the user types and allocation types you want to include in the report from the provided lists. Hold the Ctrl key on your keyboard while clicking to select multiple items simultaneously.

3. Enable the Show Archived checkbox if you wish to include sales that are no longer active, such as permits that have been released or switched.

4. Choose a Start Date and End Date to define the timeframe for the permit records.

5. Click the Search button to generate the results.

The Active Permit Report reflects real-time data. If a permit is cancelled or expires during the business day, it will immediately move from the active list to the archived list.

Key Information Displayed

Once the search is executed, the report populates a table below the search criteria containing the following data points:

• User Name and ID: Identification of the permit holder.

• Permit Number: The unique identifier for the specific permit.

• Vehicles: The vehicle license plate(s) associated with the active permit.

• Lot/Allocation: The specific area where the permit is valid.

• Effective and Expiry Dates: The duration of the permit's validity.

• Status: Indicates if the permit is currently active or archived.

Available Actions and Buttons

• Search: Click this button to execute your search query and populate the data table on the screen.

• Export: Click this button to download the displayed report details into an Excel (.xls) file for further data analysis or sharing.

---

Best Practices and Considerations

• Audit archived data regularly: When troubleshooting permit history, always enable the Show Archived checkbox to see the full paper trail of a user's previous permit switches or releases.

• Ensure date range precision: Always ensure your Start Date and End Date align exactly with your organization's fiscal or academic terms when running reports for specific billing cycles to avoid counting overlapping permits.

• Use multi-select efficiently: Use the Ctrl click method to run reports across multiple lots at once. This is highly useful for comparing the density of active permits between different campus zones.

Subscription Verification Report

The Subscription Verification Report automatically identifies users who have stored credit card information but are not enrolled in the automated permit rollover subscription. Its primary purpose is to provide administrators with a centralized view to proactively engage with these customers, encourage subscription enrollment, and streamline future permit renewals. This article is intended for OPS-COM administrators.

Setup and Configuration

Accessing and running the Subscription Verification Report requires specific administrator permissions. If you do not have access, you must update the permissions for your administrative role.

1. Hover over System Configuration, click Admin Management, and select Manage Roles.

2. Locate the specific role you want to update (e.g., Permit Manager or Billing Admin) on the Manage Administrator Roles page.

3. Click the Permissions button next to that role.

4. Click the Parking tab, which is represented by a car icon.

5. Enable the Access Subscription Report checkbox.

6. Click Save Permissions.

Using this Feature

Administrators can use this report to view the list of eligible customers and quickly navigate to their profiles to assist with subscription enrollment.

Accessing the Report

1. Hover over the Permits icon and click Subscription Verification Report.

As soon as you click the menu item, the report will load automatically, displaying the list of customers who have stored credit card information but lack an active permit rollover subscription.

Available Actions and Buttons

• Username: Click the hyperlinked username to navigate directly to that customer's profile page. This allows you to quickly view their details, access contact information, and enroll them in the rollover subscription.

• CSV, Excel, Copy, Print: Click the respective export buttons located on the report page to save the data for offline use, copy it to your clipboard, or print the report for further analysis.

---

Best Practices and Considerations

• Integrate the report into your permit renewal workflow: Run this report approximately a month before permit expirations to identify users for targeted outreach. Proactively contacting customers who are ideal candidates for automated permit rollovers can significantly improve renewal rates and overall customer satisfaction.

• Ensure data compliance: Always ensure any outreach or data usage complies with your organization's privacy policies and relevant financial regulations. When utilizing the contact information gained from the customer profile link, be sure your communications adhere to all local data protection guidelines.

• Run the report regularly: Make it a habit to check this report frequently during peak sales windows to keep your data current and ensure you are addressing all relevant customers promptly.

Violations Reports

Violations by Pay Type by Month Report

Running the Report

To begin go to the Violations menu and hover over Reports. Select List By Type By Month Report.

The Violations by Pay Type by Month screen opens.

Select the month you wish to report on. In our example we will look at November of 2020. Click on Retrieve to continue.

The resulting report will display onscreen. 

The report may also be exported as an excel file.

List Overdue Report

Accessing the Report

From the Violations menu hover over Reports and click the List Overdue menu item to access the Overdue Violation Payments report. 

The Overdue Violation Payments screen is displayed.
Enter your search criteria and click List Overdue Records. In this case we are looking at violations between May1st 2020 and February 8th 2021
The report will appear at the bottom of the screen with the violation number, details, amount, and offender details. 

Emailing Users

You can click on the user email address to email users directly related to their overdue violations.
You can also select Email Listed Users at the bottom of the report to send an email to all users on the report. 

Generating an Excel Report

Click Generate Excel Report to create an excel document for your records or further manipulation.

Summary Report by Officer

1. Hover over the Violations icon and hover over Reports. Click on Summary Report by Officers in the drop down menu.

2. The Violation Summary by Officer screen is displayed. Select your Ticket Writer and date parameters for the search.
You can search individual officers or select either one of the full list options: Summary Only or Group led By Officer

Click Display Summary and the report will appear at the bottom of the screen.
The report can also be exported to Excel. To do so click on the Export button.

The report will display based on your search criteria.

Violations by Officer Report

Using the Report

Hover over Violations and click Reports, Report by Officers.

The Violations by Officer screen is displayed. Select your parameters for the search. 

Search Criteria include:

Ticket Writer: You can select a specific officer or List all violations grouped by officer
Spoiled: Select a spoiled state 
Ticket Category: Select a specific ticket category such as Private Property 
Include Archived Categories: Toggle the item on to apply the search filter
Warnings: Select to hide, include, or show warnings only
Show Only Due: Toggle the item on to apply the search filter
Date Search By: Select either the Due Date or the Issued Date
Start Date and Up To and Including: Set the date range you wish to report on

You can then click Search to view the report onscreen or click Export to download the report as an excel document.

The report will appear at the bottom of the screen.

If you wish to view more information about each violation, click on the violation number. If you wish to view the pictures associated with a violation click on the Camera icon.

Exporting the Report

You can export the information to a .csv file and manipulate the data in Excel. Click Export to download the file.

Paid Violations Summary by Type Report

Accessing the Report

Hover over the Violations icon and click Paid Summary by Type.

The Paid Violations Summary by Type screen is displayed. Select your date parameters for the search.

Click Display Summary and the report will appear at the bottom of the screen.

Violations by Location/Officer Report

This article outlines how to generate the Violations by Location and Officer report. This report allows OPS-COM administrators to analyze enforcement activities by summarizing violation data based on specific locations and the officers issuing the citations within a selected date range.

Using the Report

• Go to Violations, then Reports, and click Report by Location / Officer.

The Violation Summary by Location / Officer screen is displayed. Select your date parameters for the search, and select whether the date you enter is for the violations Issued date, or the violations Paid date (all unpaid will be excluded):

Click Display Summary and the report will appear at the bottom of the screen.

---

Key Information Displayed

Once generated, the report typically categorizes data to help administrators visualize:

• Location Stats: The number of violations issued in specific lots or zones.

• Officer Stats: The number of violations issued by specific enforcement officers within those locations.

---

Best Practices and Considerations

• When selecting your date parameters, keeping the range concise (e.g., monthly or quarterly) can help identify specific trends and ensure the report generates quickly.

• Performance Review: Use this report during performance reviews to discuss enforcement coverage with officers.

• Resource Allocation: Analyze location data to determine if specific parking zones require more or less enforcement frequency based on violation volume.

Towed Vehicles Report

Using the Report

Hover over Violations and then Reports, then click Towed Vehicles.

The Towed Vehicles screen is displayed. Select your parameters for the search.

Search Criteria include:

• Start Date and End Date: Set the date range you wish to report on (up to and including the end date).

• Offense Location: Filter the results to a specific lot or area, or select "All Locations".

• Warnings: Choose to hide, include, or show only warnings that resulted in a tow.

• Spoiled: Filter by specific "Spoil Types" to include or exclude nullified records.

• Appeal State: Filter based on the current status of the violation appeal (e.g., Pending, Upheld, Canceled).

Click Search to view the report results onscreen.

The report will appear at the bottom of the screen. The results will only include violations where the "Vehicle Towed" flag is set.

The report displays:

• Ticket Number: Click the ticket number to view full violation details.

• Issued Date/Time: The exact timestamp the violation was recorded.

• Towing Charge: The specific fee associated with the tow.

• Offense Location: The zone where the vehicle was towed from.

• Plate Number: The license plate of the towed vehicle.

• State/Province: The registered region of the vehicle.

• Drivers: Displays the name of the user associated with the vehicle plate (if an account exists in the system).
  

Exporting the Report

As this report uses the standard data-tables template, you have several options to export and manage the data. Use the buttons located at the top right of the results table:

• Copy: Copies the table data to your clipboard.

• CSV: Downloads the results as a comma-separated values file.

• Excel: Downloads the results as a formatted Excel spreadsheet.

• Print: Opens a printer-friendly version of the report.
  
  

  

Payroll Deduction Report

This article explains how to use the Processed Payroll Deduction Report. This report provides OPSCOM administrators with a comprehensive list of all permit payments processed using the payroll deduction method. Its primary purpose is to generate a file that can be submitted to an organization's finance or payroll department.

Setup & Configuration

No specific configuration is required to access this report. However, the Payroll Deduction payment option must be enabled and configured within your system for transactions to appear in this list.

For more information on enabling payment options, please refer to the Payment Methods Configuration wiki article.

Using this Report

Go to the Payments menu, and click Processed Payroll Deduction.

The page will refresh and display a list of all processed payroll deduction transactions.

Key Information Displayed

The report table includes the following key details for each transaction:

• Transaction Number: The unique identifier for the payment.

• User Information: The name and identifier of the user who made the purchase.

• Permit Details: Information about the associated parking permit.

• Transaction Amount: The total cost of the permit to be deducted.

• Date Processed: The date the transaction was recorded in OPSCOM.

Flex Dollars

If your organization has flex dollars enabled, a separate column for this will be added to the report. It displays the portion of the transaction, if any, that was paid for using a user's flex dollar balance. See this article to learn more about flex dollars and whether or not it may be useful for you.

Available Actions

• Transaction Number: Click a specific transaction number in the list to navigate directly to the full Transaction Details screen for that payment record.

• Generate Excel Report: Click the Generate Excel Report button located at the top of the report. This action downloads the complete list of processed deductions in an Excel (.xlsx) file, formatted for easy submission to a payroll department.

Warning: It is crucial to establish a clear and consistent schedule for generating and submitting this report to your organization's finance or payroll department. Aligning on a submission deadline (e.g., two days before the payroll cutoff) ensures that all deductions are processed in the correct pay cycle and helps avoid payment discrepancies. 

---

Best Practices & Considerations

• Mind the Flex Dollars Column: When flex dollars are in use, the amount in the Transaction Amount column represents the final value to be deducted after the flex dollar payment has been applied. Ensure your payroll department understands this distinction to avoid incorrect deductions.

• Establish a Communication Protocol: Designate a clear point of contact within your team for the finance or payroll department to reach out to if they have questions or find discrepancies in the report. This ensures issues are resolved efficiently.

PDF Report Generation Issues

This article provides guidance on identifying and resolving issues related to PDF generation and downloads within OPS-COM, including reports, incidents, emails, and notices. It is intended to assist OPSCOM administrators in maintaining consistent document exports.

Common PDF Export issues

Administrators may occasionally encounter issues when the system generates PDF files for Incidents, Emails, Printable Hangtags, or Notice (NIC) Letters. Common symptoms include:

• Broken or blank PDF files.

• Corrupted files that cannot be opened.

• Failed or timed-out downloads.

• Text shifted to the margins or otherwise malformed layout.

Browser Compatibility and Downloads

Many download-related issues are linked to the specific web browser being used. If you experience blank or failed downloads, it may be due to how Chromium-based browsers handle security verifications during the file transfer.

Chromium-based browsers include:

• Google Chrome

• Microsoft Edge

• Brave

• Opera

Non-Chromium browsers include:

• Mozilla Firefox

• Safari

 A failed security verification occurring after a download starts but before it completes can result in a file that appears finished but remains blank or unopenable.

Resolving Download and Layout Issues

If you encounter a malformed or failed PDF, follow these steps to resolve the issue:

1. Click the Download or Generate button again to retry the request. In many cases, a second attempt will successfully pass security verification.

2. Open OPSCOM in a non-chromium browser, such as Mozilla Firefox, if the issue persists across multiple different files.

3. Review the source text formatting in the Email Template or Incident Description fields. Complex formatting pasted from external word processors can sometimes interfere with the PDF generator's layout.

4. Remove any hidden HTML or unusual characters from the text input field and click Save before re-attempting the export.

Switching browsers is typically not usually required. If the issue is infrequent, it is likely a temporary communication glitch between the browser and the server.

---

Best Practices and Considerations

• Regularly update your browser to the latest version to ensure the highest compatibility with PDF generation engines.

• Test new templates by generating a sample PDF immediately after creating a new Notice Letter or Email Template to ensure the layout appears as intended.

• Seek technical support if text remains shifted or malformed after clearing your formatting, as this may indicate a need for a generator adjustment on the server side.

If you continue to experience downloading issues after switching browsers, please reach out to the OPSCOM Support team for further investigation.