Landing Page and Dashboards

• Using the OPSCOM-ARC System Dashboard & Widgets
• Edit the Admin Landing Page Messages
• Point in Time Dashboard Control
• Geo Location Dashboard Widget
• Graph Dashboard Widget

Using the OPSCOM-ARC System Dashboard & Widgets

The System Dashboard is a fully customizable, widget-based analytics interface built directly into the administrative portal. Its primary purpose is to allow administrators to visualize organizational data, track key operational metrics, and create personalized reporting views using a drag-and-drop grid. This article is intended for OPSCOM administrators responsible for monitoring system analytics and managing operational data.

Setup and Configuration

This feature is a core administrative tool used to display graphical and tabular representations of your operational data.

Admin Side: Administrators must have the appropriate system role permissions enabled to view, edit, or set default dashboards. Access to specific data within the widgets is automatically restricted based on the administrator's existing system permissions.

Using this Feature

Administrators can use the following instructions to create custom dashboards, manage layouts, and configure individual data widgets.

There are two distinct dashboard types. The General Dashboard is the main operations dashboard accessible by clicking the OPSCOM logo, surfacing organization-wide data. The Admin Dashboard is shown when viewing a specific admin's profile page and automatically filters data to that specific user.

Creating a Dashboard

1. Click the + Create Dashboard button on the Dashboard homepage.

2. Enter a descriptive title in the Name field.

3. Select Private (only you can see it) or Visible (any admin with browse permissions can view it) from the visibility options.

4. Click the Create button to immediately open the new workspace.

Editing a Dashboard Layout

1. Toggle the Edit Mode switch located in the toolbar.

2. Drag widgets by their header to reposition them on the grid.

3. Drag the bottom-right corner of any widget to resize it.

4. Click the Save Layout button in the toolbar to persist the grid positions.

Adding and Configuring Widgets

1. Toggle the Edit Mode switch in the toolbar.

2. Click the + Add Widget button to open the widget gallery.

3. Click a specific widget card to add it to your grid.

4. Click the Settings icon on the new widget header to open the configuration modal.

5. Select the appropriate metrics from the Data Source drop-down menu.

6. Configure the specific Display Settings and Filter Settings for your required view.

7. Click the Save button to apply the configuration and fetch the data.

Available Widget Types

Widget Type	Description
Graph	Displays data as an interactive chart. Supports Bar, Stacked Bar, Line, Pie, and Doughnut styles.
Filterable Graph	Identical to the Graph widget but includes an inline filter drop-down displayed directly on the widget header for real-time data slicing.
List	Displays data as a sortable, paginated data table. Ideal for raw record-level views (e.g., individual violations or LPR reads).
Map	Displays geocoded records as pins on an interactive map. Supports pin clustering, color-coding by age, and drawing patrol paths.
WYSIWYG	A free-form rich-text content panel used for notes, announcements, or instructions embedded directly in the dashboard.
Admin Info	A read-only profile summary card displaying the name, role, and contact details of the admin currently being viewed.
Incident Association	Displays incident association data relevant to the specific dashboard context.

Available Data Sources

Data Source	Compatible Widgets	Common Display and Filter Settings
Violation Stats	Graph, Filterable Graph, List, Map	Filter by payment status, payable only, geocoded only, or active writers. Group by time, plate, location, writer, or category.
Permit Stats	Graph, List	Filter by active only status, permit type, specific lots, or lot zones. Group by permit type, lot, or user type. Measure by count or revenue.
LPR Stats	Graph, Filterable Graph, List, Map	Filter by permit type or camera classification (Entry, Exit, Monitor, Patrol). Group by camera, device type, or entry/exit type.
Permit Activity (Beta)	Graph	Tracks login, reservation, and payment traffic over short time windows. Filter by Time Period (Last 4/8 Hours, Last Day) and Bucket Size (5 to 60 mins). Supports Auto Refresh.

Dashboard Permissions Reference

Permission	Operational Effect
dashboard_browse	Allows the administrator to view dashboards marked as Visible.
dashboard_edit_any	Allows the administrator to edit any dashboard regardless of ownership.
dashboard_set_org_default	Allows the administrator to promote a specific dashboard to the organization-wide default.

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Best Practices and Considerations

• Utilize the Filterable Graph for LPR Camera data: Set the Filter Dimension to Camera to get a per-camera drop-down directly on the widget. This allows you to quickly filter views without needing to open the backend widget settings.

• Star your most-used dashboard: Mark your primary dashboard as your personal default. Clicking the star icon ensures it loads automatically as your landing page when you navigate to the portal.

• Use effective graph combinations: Use the Group by Entity setting combined with a Stacked Bar chart. This is the most readable combination for comparing multiple cameras, lots, or writers side by side.

• Create annual progress charts: Combine the Year to Date time period with the Group by Month setting. This creates a clean, automated year-progress chart that resets automatically each January.

• Optimize Map widgets: Configure Geo widgets with the Last 4 to 8 Hours time range and enable the Cluster Pins setting. This prevents map clutter and improves performance for busy patrol routes.

• Combine List and Graph widgets: Place a List widget alongside a Graph widget on the same dashboard using the exact same data source and filter settings. This provides administrators with both a high-level visual chart and a raw-record drill-down on a single screen.
  

• Monitor High-Volume Sales: Add a Permit Activity graph widget during major permit launches to monitor system load. Look for large gaps between Logins and Unique Users to spot repeat retry attempts, or high Reservations relative to Paid counts to spot potential payment gateway bottlenecks.
  
• Perform Historical Audits with Point in Time: Use the Point in Time anchor in the top dashboard toolbar to freeze dashboard metrics during past high-traffic incidents or specific reporting windows without disrupting live data for other team members.

Edit the Admin Landing Page Messages

The Admin Dashboard landing page message feature allows organizations to display important, up-to-date information directly to their staff upon logging into the system. Its primary purpose is to centralize internal communications such as system updates, upcoming deadlines, or schedule changes. This article is intended for OPS-COM administrators responsible for managing internal announcements and system content.

Setup and Configuration

This feature requires specific role permissions to access the content and design configuration menus.

Admin Side: Administrators must have the Manage System Messages permission enabled on their user role.

1. Hover over System Configuration, click Admin Management, then Manage Roles.

2. Click the Permissions button next to the role you want to modify.

3. Click the System Content tab.

4. Enable the Manage System Messages checkbox.

5. Click the Save Permissions button.

Using this Feature

Administrators can use the following instructions to seamlessly access and modify the content displayed on the main admin dashboard.

Editing the Message Content

1. Hover over System Configuration, click Content & Designs, then Pages and Content Blocks.

2. Click the Messages tab.

3. Click the Edit button next to the Admin Dashboard item.

4. Enter your desired content using the standard WYSIWYG editor.

5. Click the Save Messaging button to immediately publish your changes to the dashboard.

The WYSIWYG editor displays by default for quick text entry. If you prefer to construct your message using HTML, click the Tools drop-down menu and choose Source Code.

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Best Practices and Considerations

• Share relevant information: Customize the dashboard to display important and up-to-date information relevant to your staff. Highlighting recent system updates, upcoming enforcement deadlines, or internal announcements ensures maximum visibility across your team.

• Keep messaging concise: Keep messages clear and concise. The dashboard serves as a quick reference point, so avoid overly long or complex text blocks that busy administrators might easily skip over.

• Leverage visual elements: Leverage the WYSIWYG editor to incorporate basic formatting, images, or links. Breaking up text with bullet points or visual elements makes your internal messages much more engaging and readable.

• Establish a schedule for regular updates: Periodically review and update your Admin Dashboard message. Stale information trains staff to ignore the landing page; ensure the content remains current, accurate, and valuable to your operations.

Point in Time Dashboard Control

The Point in Time control allows administrators to freeze an entire dashboard view to display historical data as it existed at a specific past moment. It helps teams investigate past incidents, evaluate high-volume permit launches, and generate historical reports without altering live operational data. This article is intended for OPSCOM administrators.

Setup and Configuration

Point in Time is a built-in feature available on all customizable dashboards. Access is tied to standard dashboard viewing permissions (dashboard_browse). No additional system setup or backend configuration is required.

Using Point in Time 

Administrators can use this tool to quickly toggle between live system data and anchored historical snapshots.

Freezing a Dashboard to a Past Moment

1. Open the dashboard you'd like a historical view of.

2. In the top toolbar (next to the dashboard title), click the Point in Time icon (⟲).

3. In the Point in Time modal, click the Select Date and Time field to pick your target date and time.

4. Click Save.

The dashboard will reload every widget against that specific moment. The ⟲ icon will turn amber to indicate an anchored state, and hovering over it displays Viewing as of: <date and time>.

Geo Location Dashboard Widget

The Geo Location Widget provides an interactive Google Map view on the dashboard to plot geocoded operational data. Its primary purpose is to help administrators visually monitor real-time spatial trends—such as active violation locations and License Plate Recognition (LPR) reads—across parking facilities. This article is intended for OPSCOM administrators.

Setup and Configuration

The Geo Location widget is built directly into the dashboard framework.

• Admin Side: Administrators must have system role permissions enabled to edit dashboards (dashboard_edit_any or ownership of the target dashboard).

• Data Sources: The map supports visual plotting for two underlying data sources:

  • Violation Stats: Displays spatial distribution of issued parking tickets.

  • LPR Stats: Plots License Plate Recognition camera reads and scan locations.

Using this Feature

Administrators can use the following instructions to add and configure a Geo Location widget on any customizable dashboard workspace.

Adding the Geo Location Widget

1. Open your target dashboard and toggle the Edit Mode switch in the top toolbar to On.

2. Click the + Add Widget button to open the widget selection gallery.

3. Select Geo Location Widget from the available widget options.

Configuring Map Data and Filters

1. Locate the newly placed Geo Location Widget tile on your grid and click the gear icon (Settings) in its header bar.

2. Enter a custom title in the Widget Name field.

3. Select a Data Source from the drop-down menu (Violation Stats or LPR Stats).

4. Select the Display Settings tab to configure map visualization parameters (such as cluster displays or default time ranges).

5. Select the Filter Settings tab to refine the underlying data:

   • Permit Type: Filter displayed map points by specific permit classifications or leave set to All.

   • Camera Type: Specify entry, exit, monitor, or patrol camera types (available when LPR Stats is selected).

   • Bounding Coordinates: Enter numerical thresholds into Min Latitude, Max Latitude, Min Longitude, and Max Longitude to restrict the rendered map area to a specific geographic bounding box.

6. Click Save to apply the configuration and render the map data.

Available Controls and Display Modes

Map Layer Controls (On Map)

• Map View: Standard graphical street map mode provided by Google Maps, ideal for identifying lot boundaries and street layouts.

• Satellite View: High-resolution aerial satellite imagery, useful for pinpointing precise vehicle or enforcement locations within open lots.

• Point Clustering: Groups dense clusters of nearby location points into summarized numerical circles (e.g., orange numeric markers) to keep the map readable and optimize performance.

Widget Header Toolbar

• Refresh (circular arrow icon): Manually updates the widget data to query and load the latest geocoded records.

• Download Raw CSV (green tray/arrow icon): Exports the raw underlying location data and coordinates currently plotted on the map into a downloadable .csv spreadsheet file.

• Settings (gear icon): Opens the configuration modal to edit the widget title, data source, display settings, and filters.

• Duplicate (double box icon): Creates an exact clone of the widget tile with matching settings on your active dashboard grid.

• Delete (trash can icon): Removes the widget tile from the active dashboard.

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Best Practices and Considerations

• Restrict Bounding Box Coordinates: For large organizations or multi-campus deployments, set Latitude and Longitude minimums and maximums under Filter Settings to lock a specific map widget to a single sub-campus or facility.

• Optimal Time Ranges: Configure map data to load relative windows (such as Last 4 to 8 Hours) in Display Settings. This avoids cluttering the map with stale historical data and maintains high rendering speed for enforcement monitoring.

• Combine with List Widgets: Place a Geo Location map widget adjacent to a List Widget configured with the exact same data source (Violation Stats or LPR Stats). This setup gives staff simultaneous access to spatial pin visualizers alongside tabular record drill-downs.

Graph Dashboard Widget

The Graph Widget presents system data in a dynamic visual chart format powered by Chart.js. Its primary purpose is to help administrators analyze operational trends—such as ticket issuance volume, active permit distribution, LPR scan activity, and dispatch logs—over time or across specific operational categories. This article is intended for OPSCOM administrators.

Setup and Configuration

The Graph widget is built directly into the dashboard framework.

• Admin Side: Administrators must have system role permissions enabled to edit dashboards (dashboard_edit_any or ownership of the target dashboard).

• Data Sources: Supports aggregated data from Violation Stats, Permit Stats (Beta), LPR Stats, Active Permits (Beta), Permit Activity (Beta), Dispatch Stats (Beta), and Incident Stats (Beta).

Using this Feature

Administrators can use the following instructions to add and configure a Graph widget on any customizable dashboard workspace.

Adding and Configuring the Graph Widget

1. Open your target dashboard, toggle Edit Mode to On, and click + Add Widget.

2. Select Graph Widget from the gallery.

3. Click the gear icon (Settings) in the widget header to open configuration settings.

4. Select your Widget Name, Data Source, and preferred Chart Type (Bar, Stacked Bar, Line, Pie, or Doughnut).

Display and Filter Options

Display Settings Tab

Display options adjust automatically based on your selected Data Source:

• Standard Stats (Violation, Permit, Dispatch, Incident, LPR): Customize your date range (Time Period), time intervals (Time Grouping), data grouping (Group By attributes like lot, camera, or permit type), metric (Count vs. Revenue), and sort order.

• Active Permits (Beta): Configure Group By and Stack By attributes (Lot, Lot Zone, or Permit Type) to structure stacked visual comparisons.

• Permit Activity (Beta): Define your relative Time Period, choose interval granularity via Bucket Size, and set the Auto Refresh rate.

Filter Settings Tab

Filters adapt dynamically based on your selected Data Source:

• Violation Stats: Refine by Payment Status (Unpaid, Overdue, Paid, Collections) or toggle options to isolate Payable Only (excludes warnings/spoiled tickets), Geo Coordinates Only, or Active Writer tickets.

• Permit Stats (Beta): Toggle Active permits only, or filter by specific Permit Type, Lots, Lot Group, or Lot Zone.

• Dispatch Stats (Beta): Toggle Parent Logs Only to exclude sub-logs, or filter by Log Status.

Click Save to apply your configuration and render the graph.

Available Controls and Display Modes

Widget Header Toolbar

• Refresh (circular arrow icon): Updates the graph to fetch and display the latest backend data.

• Download Raw CSV (green tray/arrow icon): Exports the raw tabular data points into a .csv file.

• Settings (gear icon): Opens the configuration modal to modify data sources, rules, and filters.

• Duplicate (double box icon): Clones the widget tile with matching settings onto your active dashboard.

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Best Practices and Considerations

• Chart Type Selection: Use Bar or Stacked Bar charts for discrete categories/lots, Line charts for time trends, and Pie/Doughnut charts for relative percentage distributions across small datasets.

• Point in Time Compatibility: When a global Point in Time anchor is active on the dashboard, relative time windows evaluate backward from that timestamp, and auto-refresh pauses automatically.

• Combine with List Widgets: Place a Graph widget side-by-side with a List Widget configured with the exact same data source and filters to provide a high-level visual chart alongside a granular record drill-down on a single screen.