Landing Page and Dashboards

• Using the OPSCOM-ARC System Dashboard & Widgets
• Edit the Admin Landing Page Messages
• Point in Time Dashboard Control
• Geo Location Dashboard Widget
• Graph Dashboard Widget
• Filterable Graph Dashboard Widget
• List Dashboard Widget
• WYSIWYG Dashboard Widget
• Incident Association Dashboard Widget

Using the OPSCOM-ARC System Dashboard & Widgets

The System Dashboard is a fully customizable, widget-based analytics interface built directly into the administrative portal. Its primary purpose is to allow administrators to visualize organizational data, track key operational metrics, and create personalized reporting views using a drag-and-drop grid. This article is intended for OPSCOM administrators responsible for monitoring system analytics and managing operational data.

Setup and Configuration

This feature is a core administrative tool used to display graphical and tabular representations of your operational data.

Admin Side: Administrators must have the appropriate system role permissions enabled to view, edit, or set default dashboards. Access to specific data within the widgets is automatically restricted based on the administrator's existing system permissions.

Using this Feature

Administrators can use the following instructions to create custom dashboards, manage layouts, and configure individual data widgets.

There are two distinct dashboard types. The General Dashboard is the main operations dashboard accessible by clicking the OPSCOM logo, surfacing organization-wide data. The Admin Dashboard is shown when viewing a specific admin's profile page and automatically filters data to that specific user.

Creating a Dashboard

1. Click the + Create Dashboard button on the Dashboard homepage.

2. Enter a descriptive title in the Name field.

3. Select Private (only you can see it) or Visible (any admin with browse permissions can view it) from the visibility options.

4. Click the Create button to immediately open the new workspace.

Editing a Dashboard Layout

1. Toggle the Edit Mode switch located in the toolbar.

2. Drag widgets by their header to reposition them on the grid.

3. Drag the bottom-right corner of any widget to resize it.

4. Click the Save Layout button in the toolbar to persist the grid positions.

Adding and Configuring Widgets

1. Toggle the Edit Mode switch in the toolbar.

2. Click the + Add Widget button to open the widget gallery.

3. Click a specific widget card to add it to your grid.

4. Click the Settings icon on the new widget header to open the configuration modal.

5. Select the appropriate metrics from the Data Source drop-down menu.

6. Configure the specific Display Settings and Filter Settings for your required view.

7. Click the Save button to apply the configuration and fetch the data.

Available Widget Types

Widget Type	Description
Graph	Displays data as an interactive chart. Supports Bar, Stacked Bar, Line, Pie, and Doughnut styles.
Filterable Graph	Identical to the Graph widget but includes an inline filter drop-down displayed directly on the widget header for real-time data slicing.
List	Displays data as a sortable, paginated data table. Ideal for raw record-level views (e.g., individual violations or LPR reads).
Map	Displays geocoded records as pins on an interactive map. Supports pin clustering, color-coding by age, and drawing patrol paths.
WYSIWYG	A free-form rich-text content panel used for notes, announcements, or instructions embedded directly in the dashboard.
Admin Info	A read-only profile summary card displaying the name, role, and contact details of the admin currently being viewed.
Incident Association	Displays incident association data relevant to the specific dashboard context.

Available Data Sources

Data Source	Compatible Widgets	Common Display and Filter Settings
Violation Stats	Graph, Filterable Graph, List, Map	Filter by payment status, payable only, geocoded only, or active writers. Group by time, plate, location, writer, or category.
Permit Stats	Graph, List	Filter by active only status, permit type, specific lots, or lot zones. Group by permit type, lot, or user type. Measure by count or revenue.
LPR Stats	Graph, Filterable Graph, List, Map	Filter by permit type or camera classification (Entry, Exit, Monitor, Patrol). Group by camera, device type, or entry/exit type.
Permit Activity (Beta)	Graph	Tracks login, reservation, and payment traffic over short time windows. Filter by Time Period (Last 4/8 Hours, Last Day) and Bucket Size (5 to 60 mins). Supports Auto Refresh.

Dashboard Permissions Reference

Permission	Operational Effect
dashboard_browse	Allows the administrator to view dashboards marked as Visible.
dashboard_edit_any	Allows the administrator to edit any dashboard regardless of ownership.
dashboard_set_org_default	Allows the administrator to promote a specific dashboard to the organization-wide default.

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Best Practices and Considerations

• Utilize the Filterable Graph for LPR Camera data: Set the Filter Dimension to Camera to get a per-camera drop-down directly on the widget. This allows you to quickly filter views without needing to open the backend widget settings.

• Star your most-used dashboard: Mark your primary dashboard as your personal default. Clicking the star icon ensures it loads automatically as your landing page when you navigate to the portal.

• Use effective graph combinations: Use the Group by Entity setting combined with a Stacked Bar chart. This is the most readable combination for comparing multiple cameras, lots, or writers side by side.

• Create annual progress charts: Combine the Year to Date time period with the Group by Month setting. This creates a clean, automated year-progress chart that resets automatically each January.

• Optimize Map widgets: Configure Geo widgets with the Last 4 to 8 Hours time range and enable the Cluster Pins setting. This prevents map clutter and improves performance for busy patrol routes.

• Combine List and Graph widgets: Place a List widget alongside a Graph widget on the same dashboard using the exact same data source and filter settings. This provides administrators with both a high-level visual chart and a raw-record drill-down on a single screen.
  

• Monitor High-Volume Sales: Add a Permit Activity graph widget during major permit launches to monitor system load. Look for large gaps between Logins and Unique Users to spot repeat retry attempts, or high Reservations relative to Paid counts to spot potential payment gateway bottlenecks.
  
• Perform Historical Audits with Point in Time: Use the Point in Time anchor in the top dashboard toolbar to freeze dashboard metrics during past high-traffic incidents or specific reporting windows without disrupting live data for other team members.

Edit the Admin Landing Page Messages

The Admin Dashboard landing page message feature allows organizations to display important, up-to-date information directly to their staff upon logging into the system. Its primary purpose is to centralize internal communications such as system updates, upcoming deadlines, or schedule changes. This article is intended for OPS-COM administrators responsible for managing internal announcements and system content.

Setup and Configuration

This feature requires specific role permissions to access the content and design configuration menus.

Admin Side: Administrators must have the Manage System Messages permission enabled on their user role.

1. Hover over System Configuration, click Admin Management, then Manage Roles.

2. Click the Permissions button next to the role you want to modify.

3. Click the System Content tab.

4. Enable the Manage System Messages checkbox.

5. Click the Save Permissions button.

Using this Feature

Administrators can use the following instructions to seamlessly access and modify the content displayed on the main admin dashboard.

Editing the Message Content

1. Hover over System Configuration, click Content & Designs, then Pages and Content Blocks.

2. Click the Messages tab.

3. Click the Edit button next to the Admin Dashboard item.

4. Enter your desired content using the standard WYSIWYG editor.

5. Click the Save Messaging button to immediately publish your changes to the dashboard.

The WYSIWYG editor displays by default for quick text entry. If you prefer to construct your message using HTML, click the Tools drop-down menu and choose Source Code.

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Best Practices and Considerations

• Share relevant information: Customize the dashboard to display important and up-to-date information relevant to your staff. Highlighting recent system updates, upcoming enforcement deadlines, or internal announcements ensures maximum visibility across your team.

• Keep messaging concise: Keep messages clear and concise. The dashboard serves as a quick reference point, so avoid overly long or complex text blocks that busy administrators might easily skip over.

• Leverage visual elements: Leverage the WYSIWYG editor to incorporate basic formatting, images, or links. Breaking up text with bullet points or visual elements makes your internal messages much more engaging and readable.

• Establish a schedule for regular updates: Periodically review and update your Admin Dashboard message. Stale information trains staff to ignore the landing page; ensure the content remains current, accurate, and valuable to your operations.

Point in Time Dashboard Control

The Point in Time control allows administrators to freeze an entire dashboard view to display historical data as it existed at a specific past moment. It helps teams investigate past incidents, evaluate high-volume permit launches, and generate historical reports without altering live operational data. This article is intended for OPSCOM administrators.

Setup and Configuration

Point in Time is a built-in feature available on all customizable dashboards. Access is tied to standard dashboard viewing permissions (dashboard_browse). No additional system setup or backend configuration is required.

Using Point in Time 

Administrators can use this tool to quickly toggle between live system data and anchored historical snapshots.

Freezing a Dashboard to a Past Moment

1. Open the dashboard you'd like a historical view of.

2. In the top toolbar (next to the dashboard title), click the Point in Time icon (⟲).

3. In the Point in Time modal, click the Select Date and Time field to pick your target date and time.

4. Click Save.

The dashboard will reload every widget against that specific moment. The ⟲ icon will turn amber to indicate an anchored state, and hovering over it displays Viewing as of: <date and time>.

Geo Location Dashboard Widget

The Geo Location Widget provides an interactive Google Map view on the dashboard to plot geocoded operational data. Its primary purpose is to help administrators visually monitor real-time spatial trends—such as active violation locations and License Plate Recognition (LPR) reads—across parking facilities. This article is intended for OPSCOM administrators.

Setup and Configuration

The Geo Location widget is built directly into the dashboard framework.

• Admin Side: Administrators must have system role permissions enabled to edit dashboards (dashboard_edit_any or ownership of the target dashboard).

• Data Sources: The map supports visual plotting for two underlying data sources:

  • Violation Stats: Displays spatial distribution of issued parking tickets.

  • LPR Stats: Plots License Plate Recognition camera reads and scan locations.

Using this Feature

Administrators can use the following instructions to add and configure a Geo Location widget on any customizable dashboard workspace.

Adding the Geo Location Widget

1. Open your target dashboard and toggle the Edit Mode switch in the top toolbar to On.

2. Click the + Add Widget button to open the widget selection gallery.

3. Select Geo Location Widget from the available widget options.

Configuring Map Data and Filters

1. Locate the newly placed Geo Location Widget tile on your grid and click the gear icon (Settings) in its header bar.

2. Enter a custom title in the Widget Name field.

3. Select a Data Source from the drop-down menu (Violation Stats or LPR Stats).

4. Select the Display Settings tab to configure map visualization parameters (such as cluster displays or default time ranges).

5. Select the Filter Settings tab to refine the underlying data:

   • Permit Type: Filter displayed map points by specific permit classifications or leave set to All.

   • Camera Type: Specify entry, exit, monitor, or patrol camera types (available when LPR Stats is selected).

   • Bounding Coordinates: Enter numerical thresholds into Min Latitude, Max Latitude, Min Longitude, and Max Longitude to restrict the rendered map area to a specific geographic bounding box.

6. Click Save to apply the configuration and render the map data.

Available Controls and Display Modes

Map Layer Controls (On Map)

• Map View: Standard graphical street map mode provided by Google Maps, ideal for identifying lot boundaries and street layouts.

• Satellite View: High-resolution aerial satellite imagery, useful for pinpointing precise vehicle or enforcement locations within open lots.

• Point Clustering: Groups dense clusters of nearby location points into summarized numerical circles (e.g., orange numeric markers) to keep the map readable and optimize performance.

Widget Header Toolbar

• Refresh (circular arrow icon): Manually updates the widget data to query and load the latest geocoded records.

• Download Raw CSV (green tray/arrow icon): Exports the raw underlying location data and coordinates currently plotted on the map into a downloadable .csv spreadsheet file.

• Settings (gear icon): Opens the configuration modal to edit the widget title, data source, display settings, and filters.

• Duplicate (double box icon): Creates an exact clone of the widget tile with matching settings on your active dashboard grid.

• Delete (trash can icon): Removes the widget tile from the active dashboard.

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Best Practices and Considerations

• Restrict Bounding Box Coordinates: For large organizations or multi-campus deployments, set Latitude and Longitude minimums and maximums under Filter Settings to lock a specific map widget to a single sub-campus or facility.

• Optimal Time Ranges: Configure map data to load relative windows (such as Last 4 to 8 Hours) in Display Settings. This avoids cluttering the map with stale historical data and maintains high rendering speed for enforcement monitoring.

• Combine with List Widgets: Place a Geo Location map widget adjacent to a List Widget configured with the exact same data source (Violation Stats or LPR Stats). This setup gives staff simultaneous access to spatial pin visualizers alongside tabular record drill-downs.

Graph Dashboard Widget

The Graph Widget presents system data in a dynamic visual chart format powered by Chart.js. Its primary purpose is to help administrators analyze operational trends—such as ticket issuance volume, active permit distribution, LPR scan activity, and dispatch logs—over time or across specific operational categories. This article is intended for OPSCOM administrators.

Setup and Configuration

The Graph widget is built directly into the dashboard framework.

• Admin Side: Administrators must have system role permissions enabled to edit dashboards (dashboard_edit_any or ownership of the target dashboard).

• Data Sources: Supports aggregated data from Violation Stats, Permit Stats (Beta), LPR Stats, Active Permits (Beta), Permit Activity (Beta), Dispatch Stats (Beta), and Incident Stats (Beta).

Using this Feature

Administrators can use the following instructions to add and configure a Graph widget on any customizable dashboard workspace.

Adding and Configuring the Graph Widget

1. Open your target dashboard, toggle Edit Mode to On, and click + Add Widget.

2. Select Graph Widget from the gallery.

3. Click the gear icon (Settings) in the widget header to open configuration settings.

4. Select your Widget Name, Data Source, and preferred Chart Type (Bar, Stacked Bar, Line, Pie, or Doughnut).

Display and Filter Options

Display Settings Tab

Display options adjust automatically based on your selected Data Source:

• Standard Stats (Violation, Permit, Dispatch, Incident, LPR): Customize your date range (Time Period), time intervals (Time Grouping), data grouping (Group By attributes like lot, camera, or permit type), metric (Count vs. Revenue), and sort order.

• Active Permits (Beta): Configure Group By and Stack By attributes (Lot, Lot Zone, or Permit Type) to structure stacked visual comparisons.

• Permit Activity (Beta): Define your relative Time Period, choose interval granularity via Bucket Size, and set the Auto Refresh rate.

Filter Settings Tab

Filters adapt dynamically based on your selected Data Source:

• Violation Stats: Refine by Payment Status (Unpaid, Overdue, Paid, Collections) or toggle options to isolate Payable Only (excludes warnings/spoiled tickets), Geo Coordinates Only, or Active Writer tickets.

• Permit Stats (Beta): Toggle Active permits only, or filter by specific Permit Type, Lots, Lot Group, or Lot Zone.

• Dispatch Stats (Beta): Toggle Parent Logs Only to exclude sub-logs, or filter by Log Status.

Click Save to apply your configuration and render the graph.

Available Controls and Display Modes

Widget Header Toolbar

• Refresh (circular arrow icon): Updates the graph to fetch and display the latest backend data.

• Download Raw CSV (green tray/arrow icon): Exports the raw tabular data points into a .csv file.

• Settings (gear icon): Opens the configuration modal to modify data sources, rules, and filters.

• Duplicate (double box icon): Clones the widget tile with matching settings onto your active dashboard.

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Best Practices and Considerations

• Chart Type Selection: Use Bar or Stacked Bar charts for discrete categories/lots, Line charts for time trends, and Pie/Doughnut charts for relative percentage distributions across small datasets.

• Point in Time Compatibility: When a global Point in Time anchor is active on the dashboard, relative time windows evaluate backward from that timestamp, and auto-refresh pauses automatically.

• Combine with List Widgets: Place a Graph widget side-by-side with a List Widget configured with the exact same data source and filters to provide a high-level visual chart alongside a granular record drill-down on a single screen.

Filterable Graph Dashboard Widget

The Filterable Graph Widget displays operational data in a dynamic visual chart format while embedding an interactive runtime filter directly in the widget header. Its primary purpose is to allow administrators to slice and filter chart data live on the dashboard without entering edit mode. This article is intended for OPSCOM administrators.

Setup and Configuration

The Filterable Graph widget is built directly into the dashboard framework.

• Admin Side: Administrators must have system role permissions enabled to edit dashboards (dashboard_edit_any or ownership of the target dashboard).

• Supported Data Sources:

  • LPR Stats: License Plate Recognition scan metrics and camera activity.

  • Dispatch Stats (Beta): Entry counts, log statuses, and call types.

  • Incident Stats (Beta): Reported incident classifications and task metrics.

Using this Feature

Administrators can use the following instructions to add and configure a Filterable Graph widget on any customizable dashboard workspace.

Adding and Configuring the Widget

1. Open your target dashboard, toggle Edit Mode to On, and click + Add Widget.

2. Select Filterable Graph Widget from the gallery.

3. Click the gear icon (Settings) in the widget header to open Filtered Graph Settings.

4. Select your Widget Name, Data Source, and preferred Chart Type.

Setting Up the Runtime Filter

Display Settings Tab

• Filter Dimension: Select the specific dataset attribute you want to expose as a live header drop-down. 

• Standard Display Controls: Configure date range (Time Period), time aggregation (Time Grouping), data categorization (Group By), sort order, and Auto Refresh.

Filter Settings Tab

Filters adapt dynamically based on your selected Data Source:

• LPR Stats: Filter default views by Permit Type or Camera Type.

• Dispatch Stats (Beta): Toggle Parent Logs Only to exclude sub-logs, or filter by Log Status.

• Incident Stats (Beta): Filter entries by Status or category.

Click Save to apply your configuration and render the graph.

Runtime Filtering & Header Controls

• Dynamic Header Filter: An interactive drop-down menu rendered directly in the tile header, allowing viewers to slice chart data live without changing backend settings.

• Refresh (circular arrow icon): Updates the chart to fetch and display the latest backend data.

• Download Raw CSV (green tray/arrow icon): Exports the underlying tabular data points into a downloadable .csv file.

• Settings (gear icon): Opens configuration settings to modify data sources, rules, or default filters.

• Duplicate (double box icon): Clones the widget tile onto your active dashboard.

• Delete (trash can icon): Removes the widget tile from the dashboard.

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Best Practices and Considerations

• Command Center Use: Use Filterable Graphs on operational or management dashboards where staff need to filter data quickly (such as switching between different LPR camera locations or dispatch log statuses) without opening widget settings.

• Combine with List Widgets: Place alongside a List Widget configured with matching data sources to give administrators simultaneous access to interactive visual charts and granular record lists.

List Dashboard Widget

The List Widget displays backend operational data in a clean, sortable table and list format. Its primary purpose is to provide administrators with a detailed, record-level drill-down—such as active permit inventories, raw violation logs, LPR read records, and dispatch calls—directly on the dashboard workspace. This article is intended for OPSCOM administrators.

Setup and Configuration

The List widget is built directly into the dashboard framework.

• Admin Side: Administrators must have system role permissions enabled to edit dashboards (dashboard_edit_any or ownership of the target dashboard).

• Data Sources: Supports tabular data rendering from Violation Stats, Permit Stats (Beta), LPR Stats, Active Permits (Beta), Dispatch Stats (Beta), and Incident Stats (Beta).

Using this Feature

Administrators can use the following instructions to add and configure a List widget on any customizable dashboard workspace.

Adding and Configuring the Widget

1. Open your target dashboard, toggle Edit Mode to On, and click + Add Widget.

2. Select List Widget from the gallery.

3. Click the gear icon (Settings) in the widget header bar to open List Settings.

4. Enter a custom Widget Name and select your target Data Source.

Display and Filter Options

Display Settings Tab

Display controls adapt based on your chosen Data Source:

• Standard Stats (Violation, Permit, LPR, Dispatch, Incident): Configure date ranges (Time Period), interval grouping (Time Grouping), data categorization (Group By), visible table fields (Columns), sort direction (Sort Order), and Auto Refresh rates.

• Active Permits (Beta): Select specific table fields under Columns, set the sort direction (Sort Order), and configure Auto Refresh.

Filter Settings Tab

Filters adapt dynamically based on your selected Data Source:

• Violation Stats: Refine by Payment Status or toggle options to isolate Payable Only (excludes warnings/spoiled tickets), Geo Coordinates Only, or Active Writer tickets.

• Permit Stats (Beta): Toggle Active permits only, or filter by specific Permit Type, Lots, Lot Group, or Lot Zone.

• LPR Stats: Refine list entries by Permit Type or Camera Type.

• Active Permits (Beta): Filter live permit inventories by Permit Type, Lots, or Lot Zone.

• Dispatch Stats (Beta): Toggle Parent Logs Only to exclude sub-logs, or filter entries by Log Status.

• Incident Stats (Beta): Filter list entries by Status or Category.

Click Save to apply your configuration and render the list table.

Available Controls and Interactive Features

Table Features & Drill-Downs

• Clickable Record Links: Category values and locations render as interactive link buttons (e.g., location tags ending with >) allowing staff to drill directly down into underlying records.

• Sortable Column Headers: Click any column header arrow to dynamically re-sort table rows in ascending or descending order.

• Page Navigation: Use the previous and next arrow buttons and page numbers at the bottom of the widget to flip through long lists of data.

Widget Header Toolbar

• Refresh: Updates the table to fetch and display the latest backend data.

• Download CSV: Exports the formatted list layout.

• Download Raw CSV: Exports the raw underlying tabular data into a downloadable .csv file.

• Settings: Opens the configuration modal to modify data sources, visible columns, and filters.

• Duplicate: Clones the list widget tile with matching settings onto your active dashboard.

• Delete: Removes the list tile from the dashboard.

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Best Practices and Considerations

• Combine with Visual Widgets: Place a List widget adjacent to a Graph Widget or Geo Location Widget configured with the exact same data source and filter settings. This setup gives staff an instant visual overview alongside raw-record drill-downs on a single dashboard screen.

• Column Selection: Select only essential fields under Columns to ensure the table remains clean and readable without requiring excessive horizontal scrolling.

WYSIWYG Dashboard Widget

The WYSIWYG Widget displays custom, formatted text and media content on the dashboard workspace. Its primary purpose is to allow administrators to publish custom announcements, staff schedules, links, or operational instructions using a rich-text editor. This article is intended for OPSCOM administrators.

Setup and Configuration

The WYSIWYG widget is built directly into the dashboard framework.

• Admin Side: Administrators must have system role permissions enabled to edit dashboards (dashboard_edit_any or ownership of the target dashboard).

• Content Source: Pulls saved rich-text records created in the central WYSIWYG Content repository.

Using this Feature

Administrators can use the following instructions to add and configure a WYSIWYG widget on any customizable dashboard workspace.

Adding and Configuring the Widget

1. Open your target dashboard, toggle Edit Mode to On, and click + Add Widget.

2. Select WYSIWYG Widget from the gallery.

3. Locate the newly placed tile on your grid and click the gear icon (Settings) in its header bar to open WYSIWYG Settings.

4. Enter a custom title in the Widget Name field.

5. Select a pre-configured content record from the WYSIWYG Record drop-down menu (e.g., Admin Dashboard, Contact Us).

6. Click Save to render the custom text block on your dashboard grid.

Managing WYSIWYG Content Records

To create or edit the content available in the WYSIWYG Record drop-down menu:

1. Navigate to System Configuration > Dashboard > WYSIWYG Content.

2. Click + Create to open the New Record editor (or click the edit pencil icon next to an existing record).

3. Enter a title in the Title field (up to 255 characters).

4. Build your layout using the rich-text editor toolbar:

   • Text Formatting: Standard bold, italic, underline, strikethrough, and heading tags (H1, H2, H3).

   • Lists & Quotes: Bullet lists, numbered lists, blockquotes, and alignment options.

   • Tables: Insert, merge, split, or remove table rows and columns (ideal for staff schedules or duty rosters).

   • Links & Media: Hyperlinks, horizontal dividers, and HTML code view (</>).

5. Click Create to store the record.

Available Controls and Header Toolbar

• Refresh: Updates the widget tile to load the latest saved content changes from the central record.

• Settings: Opens the WYSIWYG Settings modal to rename the widget tile or switch to a different linked record.

• Duplicate: Clones the widget tile with matching settings onto your active dashboard.

• Delete: Removes the widget tile from the dashboard layout.

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Best Practices and Considerations

• Central Content Management: Updating a single WYSIWYG record under System Configuration > Dashboard > WYSIWYG Content automatically updates every widget tile referencing that record across all dashboards simultaneously.

• Operational Announcements: Use WYSIWYG tiles at the top of shared admin dashboards for important alerts, policy updates, shift schedules, or emergency contact directories.

Incident Association Dashboard Widget

The Incident Association Widget displays real-time incident and task tallies assigned to or associated with the logged-in user. Its primary purpose is to give administrators an immediate operational summary of their active workload, assigned tasks, group responsibilities, and associated incident reports directly on their dashboard. This article is intended for OPSCOM administrators.

Setup and Configuration

The Incident Association widget is built directly into the dashboard framework.

• Admin Side: Administrators must have system role permissions enabled to edit dashboards (dashboard_edit_any or ownership of the target dashboard).

• Data Source: Automatically queries the logged-in administrator's account profile to pull active incident management records, individual task assignments, and group task queues.

Using this Feature

Administrators can use the following instructions to add and view the Incident Association widget on any customizable dashboard workspace.

Adding the Widget

1. Open your target dashboard, toggle Edit Mode to On, and click + Add Widget.

2. Select Incident Association Widget from the gallery.

3. The tile automatically renders summary metrics and active records tied to your administrator profile.

Summary Metrics & Record Table

Header Metrics Summary

The top bar of the tile displays three real-time counters:

• Incidents: Total count of active incidents linked to the logged-in administrator (e.g., created by or assigned to the admin).

• My Tasks: Total count of individual tasks directly assigned to the logged-in user across all active incidents.

• Group Tasks: Total count of unassigned or shared tasks assigned to the administrator's user group or department queue.

Incident Detail Table

When active records exist, the widget populates a structured data table featuring:

• Incident Number: Clickable blue button tag containing the unique incident number for quick navigation to the full incident report.

• Report Date: Timestamp indicating when the incident was logged.

• Relation: Visual badges identifying the administrator's connection to the incident.

• Task Counters: Numerical count columns breaking down specific My Tasks and Group Tasks remaining for each listed incident row.

• Empty State: Displays a "No records found" inbox icon when the administrator has no active incident associations or pending tasks.

Available Controls and Header Toolbar

• Refresh: Manually queries the system to fetch and display the latest incident counts and task assignments.

• Settings: Opens configuration settings to rename the widget tile.

• Duplicate: Clones the widget tile onto your active dashboard grid.

• Delete: Removes the widget tile from the dashboard layout.

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Best Practices and Considerations

• Personalized Dashboard Experience: Because data in this widget dynamically resolves to the currently logged-in user, adding it to a shared or default organizational dashboard provides every administrator with their own personalized workload view automatically.

• Daily Task Workflow: Encourage dispatchers and security personnel to keep this widget on their primary landing dashboard so they can monitor new task assignments in real time throughout their shift.