Altering the Price of Unpaid Standard Permits

This article describes the process for editing the cost of an unpaid standard permit for a specific user. This feature allows administrators with the proper permissions to make one-time price adjustments for a single transaction without affecting the permit's default price for other users. 

Setup & Configuration

For an administrator to use this feature, their user role must have the Edit Unpaid Permit Cost permission enabled.

• Go to System Configuration, then Admin Management, and click Manage Roles.

• Select the administrator role you wish to modify.

• Go to the permissions list for that role.

• Locate and enable the Edit Unpaid Permit Cost checkbox.

• Save the changes to the role.

Using this Feature

Once the permission is enabled, the price of an unpaid permit can be changed from two different locations in the Admin Portal.

Editing During Permit Reservation

• While booking a permit for a user, click the edit cost button that appears next to the permit price.

• In the fields that appear, enter the new price and a comment explaining the reason for the change.

• Proceed with booking the permit as normal. The adjusted price will be reflected in the user's cart.

Editing from the Permit Information Page

• For a permit that is already in a user's cart but remains unpaid, navigate to the cart and click the permit name link to open the Permit Info Page.

• Click the edit cost button.

• Enter the new price and a comment.

• Click the Update Permit button to save the change.

Viewing Price Change History All changes made to a permit's price are logged for auditing purposes. You can view these changes in the user's profile under the Recent History and Standard Permit History sections. Any comments entered during the price change will also be visible in the notes on the Permit Info Page.

Best Practices & Considerations

• This feature only affects unpaid permits. Once a payment has been processed, the price cannot be changed using this tool. Any adjustments for paid permits must be handled through a separate financial adjustment.
• Always enter a clear and specific comment when changing a permit price. This provides an essential audit trail for other administrators and for resolving any future billing questions.