This article describes the process for editing the cost of an unpaid standard permit for a specific user. This feature allows administrators with the proper permissions to make one-time price adjustments for a single transaction without affecting the permit's default price for other users.
### Setup & Configuration For an administrator to use this feature, their user role must have the **Edit Unpaid Permit Cost** permission enabled. - Go to **System Configuration**, then **Admin Management**, and click **Manage Roles**. - Select the administrator role you wish to modify. - Go to the permissions list for that role. - Locate and enable the **Edit Unpaid Permit Cost** checkbox. - Save the changes to the role. ### Using this Feature Once the permission is enabled, the price of an unpaid permit can be changed from two different locations in the Admin Portal. ##### Editing During Permit Reservation - While booking a permit for a user, click the **edit cost** button that appears next to the permit price. - In the fields that appear, enter the new price and a comment explaining the reason for the change. - Proceed with booking the permit as normal. The adjusted price will be reflected in the user's cart. ##### Editing from the Permit Information Page - For a permit that is already in a user's cart but remains unpaid, navigate to the cart and click the permit name link to open the **Permit Info Page**. - Click the **edit cost** button. - Enter the new price and a comment. - Click the **Update Permit** button to save the change. **Viewing Price Change History** All changes made to a permit's price are logged for auditing purposes. You can view these changes in the user's profile under the **Recent History** and **Standard Permit History** sections. Any comments entered during the price change will also be visible in the notes on the **Permit Info Page**. --- ### Best Practices & Considerations - **This feature only affects unpaid permits.** Once a payment has been processed, the price cannot be changed using this tool. Any adjustments for paid permits must be handled through a separate *financial adjustment*. - **Always enter a clear and specific comment** when changing a permit price. This provides an essential audit trail for other administrators and for resolving any future billing questions.