Appeal Evidence Uploads Overview

The Appeal Evidence Uploads feature allows users to directly attach supporting files, such as images and text documents, to their violation appeals. Its primary purpose is to centralize all appeal-related information within the system, eliminating the need for administrators to request and track evidence through separate email channels and streamlining the overall review process. This article is intended for OPS-COM administrators.

Setup and Configuration

To use this feature, administrators must ensure both the core appeals module and the specific evidence upload setting are active within the system settings.

1. Hover over System Configuration and click System Settings.

2. Click the Violations tab.

3. Ensure the Enable Appeals Module checkbox is enabled. (If it is not available, please contact support@ops-com.com).

4. Enable the Enable Appeal Evidence Uploads checkbox to allow users to submit files as evidence for their appeals.

5. Save your configuration changes.

Default Settings and Limits: The evidence upload setting is enabled by default for organizations using the appeals module. Users can upload multiple files per appeal. Supported file types include JPG, PNG, and PDF, with a maximum file size limit of 12MB per file.

Using this Feature

This feature seamlessly integrates directly into the existing appeal submission and review workflows for both users and administrators.

Administrator Experience

When an administrator accesses a submitted appeal through the standard appeals report or violation information screen, any attached supporting files will be securely displayed directly on the review page. This provides immediate, centralized access to all relevant evidence without needing to search through external emails or documents before recording a decision.

User Portal Experience

When a user submits an appeal through the public portal, they will be prompted with an intuitive option to attach their supporting image and text files in one single submission. Detailed instructions on how users navigate this specific upload process can be found on the User Portal Experience page.

Best Practices and Considerations

• Prompt Review: Always review the attached evidence before making a final appeal decision. Because the documentation is now centralized, administrators can resolve disputes faster and with greater accuracy, improving the overall relationship with your user base.

• Data Security: All uploaded files are securely stored within the OPS-COM system and are strictly accessible only by authorized administrative personnel handling the appeal. You can assure concerned users that their submitted evidence is handled with strict confidentiality.