Auto Email Notifications for Warnings

There is now the option to have a warning letter sent to those who have received a violation marked as a warning. Violations marked as a warning have had their fine amount waived.

Setup & Configuration

To enable the sending of warning notices:

• Go to System Configuration, then System Settings, and scroll down to the Violations sub-menu.
• Enable the setting named Send Notices For Warnings.
• Click Save Settings.

Once enabled, warning notices will be sent when the system task is run.

Template

The edit the layout of the warning letter:

• Go to System Configuration > Content & Designs > Email Templates
• Click Edit on the New Warning Notice template.

Here the content of the notice is setup for the email to be sent out to users with warning violations.

System Task

For the warning notices to be sent out, the system task must be run.

• Go to Tools > View System Task Logs.
• Ensure the New Violation Notices task is enabled.

Best Practices & Considerations

• Like other system tasks, New Violation Notices is set to run at a scheduled time while it is enabled.
• It can also be run immediately by pressing the run button.
• While the setting Send Notices for Warnings is enabled, this task will include warning violations in its output. When disabled, the task will only send notices out for violations issued with a fine.
• The task frequency can be adjusted, however it must be updated manually on our end in the database. Please contact us at support@ops-com.com for help.

We strongly recommend keeping a longer delay, as it’s designed to prevent situations where staff may be approached or pressured immediately after issuing a violation.