The Lockers Awaiting Payment report is an administrative tool used to manage and communicate with users who have pending locker payments. Its primary purpose is to provide administrators with a centralized view of unpaid locker reservations and offer quick actions for sending payment reminders. This article is intended for OPS-COM administrators.
## Setup and Configuration This report is a standard feature within the locker management module and does not require any specific configuration. **Admin Side:** Administrators do not need to configure any settings. The report automatically pulls from existing unpaid locker reservation data. **User Side:** End-users do not have access to this administrative report, but they will receive the email notifications dispatched from it to their registered email addresses. ## Using this Feature Administrators can use the following instructions to generate the report, filter results, and communicate with users who have pending payments. ### Generating the Report 1. Hover over **Locker Management** and click **Awaiting Payment**. 2. Use the drop-down menus on the Lockers Awaiting Payment page to filter by **Locker Area** and select a **Sort Type** (e.g., by building area, by user). 3. Click the **Search** button to generate the list. ### Available Actions and Buttons The report provides several actions for managing the listed users and their respective lockers: - **Email Listed Users:** Click this button to send a single, mass email to all users currently displayed in the search results. - **Envelope Icon:** Click the envelope icon located in a user's row to compose and send an email to that individual user only. - **Username:** Click the user's name to navigate directly to their main user profile page. - **Locker Number:** Click the locker number to open a pop-up window displaying the locker's details. From here, you can update fields like **Condition** and add internal **Comments**. Click the **Update Locker** button to save any changes. - **Building Area:** Click the link in the **Building Area** column to view or edit details about that specific location. Click the **Update this Area** button to save any structural changes. --- ## Best Practices and Considerations - **Proactively manage reservations:** **Use the Email Listed Users button to send out periodic payment reminders.** This proactive communication helps significantly reduce the number of abandoned reservations and ensures timely revenue collection.Establish a regular cadence (such as weekly or bi-weekly) for reviewing this report and dispatching reminders. If a user fails to pay after multiple reminders, you can confidently clear their reservation to make the locker available for other users.