# Edit a Violation

## Searching for the Violation

Follow the steps to search for a violation - Search for a Violation as an Administrator

At the bottom of the **Violation Search** <span data-colorid="d400hvhhqu">screen, the returned records will be displayed.   
  
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<span data-colorid="wsyprxx5nb">Getting to the Violation Information</span>

<span data-colorid="v8jpqfc9gw">Click the **TICKET#** to open the **Violation Information** window.   
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[![image.png](https://opscom.wiki/uploads/images/gallery/2024-06/scaled-1680-/WjHimage.png)](https://opscom.wiki/uploads/images/gallery/2024-06/WjHimage.png)

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A new window will appear with the **Violation Information.** You can edit the violation from the **Edit** button at the top right, or by using the **Action** dropdown menu.

[![image.png](https://opscom.wiki/uploads/images/gallery/2024-06/scaled-1680-/MSnimage.png)](https://opscom.wiki/uploads/images/gallery/2024-06/MSnimage.png)

You will be taken to the Edit Violation Information window.

[![image.png](https://opscom.wiki/uploads/images/gallery/2024-06/scaled-1680-/3rCimage.png)](https://opscom.wiki/uploads/images/gallery/2024-06/3rCimage.png)

## <span data-colorid="nhys0e6typ">Editing the Violation and Important Information</span>

IMPORTANT

<span class="legacy-color-text-orange1">**APPEALS GRANTED, REDUCED OR CANCELLED TICKETS CANNOT BE EDITED AGAIN AND ARE NO LONGER ELIGIBLE FOR DISCOUNTS.**</span>

<span class="legacy-color-text-orange1">**Violation Notes can be used for further comments. If the ticket has been appealed and the user goes to a higher power to have the ticket overturned, then you can edit the ticket and change it to a warning this will keep the information and change it to a zero value and complete the processing. This will also keep the history so that the Admin will still know that they had a ticket in the past. A comment can be added to the warning to further explain**</span>

<span class="conf-macro output-inline" data-hasbody="true" data-macro-id="f9aba6c0-c27b-413f-a0dd-6b8a6717d83d" data-macro-name="excerpt"><span data-colorid="udgpzn7i8s">Administrators can make changes to basic information and deal with appeals for this Violation however once a user pays for the violation the comments are locked and admins must use the **Violation Notes** for further comments. Simply click the **Ticket has not been appealed. Show appeals form** text to get the appeal information. </span></span>

<span data-colorid="mza2j2a34y">Highlighted in yellow is the Appeals section. The different fields in the 'Appeals Area' are explained below:</span>

<span data-colorid="o62ncr3lof"><span class="legacy-color-text-orange1">**Ticket Appealed -** </span>This is the date in the first picker and how the appeal was filed in the second picker.</span>

<span data-colorid="y8m0x87g1l">**<span class="legacy-color-text-orange1">Fine Action -</span>** Choose from Upheld, Reduced or Cancelled</span>

<span data-colorid="ia6rl9naae">**<span class="legacy-color-text-orange1">Offense Value -</span>** The amount can be manually edited if Reduced on appeal but will automatically be reduced to 0.00 if Cancelled. You can also edit the Offence Value directly.</span>

<span data-colorid="r2ktjqmu1t">**<span class="legacy-color-text-orange1">Appeal Reason -</span>** The reason for launching the appeal can be recorded here. This field can be viewed by the user.</span>

<span data-colorid="o3g217k0ce">**<span class="legacy-color-text-orange1">Appeal Admin Comment -</span>** This is for private appeal notes. These notes are not viewable by the user.</span>

[![image.png](https://opscom.wiki/uploads/images/gallery/2024-06/scaled-1680-/2VUimage.png)](https://opscom.wiki/uploads/images/gallery/2024-06/2VUimage.png)

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<span data-colorid="fb8nw47fif">Change the Actioned per: field by selecting the Admin account making the changes from the picker.</span>

<span data-colorid="c9egpeounq">Click **Update this Violation** and a message will appear letting you know that the violation has been updated.   
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[![image.png](https://opscom.wiki/uploads/images/gallery/2024-06/scaled-1680-/A0Qimage.png)](https://opscom.wiki/uploads/images/gallery/2024-06/A0Qimage.png)

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<span data-colorid="o7qjbwdx7o"><iframe class="youtube-player conf-macro output-block" data-hasbody="false" data-macro-id="ecccb9f1-11a7-4623-8b73-f5a3cbb66986" data-macro-name="widget" frameborder="0" height="292" src="https://www.youtube.com/embed/Zodi8a4C94M?wmode=opaque" style="width: 589px; height: 292px;" width="589"></iframe>

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