Edit a Violation

Searching for the Violation 

 Follow the steps to search for a violation - Search for a Violation as an Administrator 

 At the bottom of the  Violation Search   screen, the returned records will be displayed.  

 Getting to the Violation Information 

 Click the  TICKET#  to open the  Violation Information  window.   

 

 

 A new window will appear with the  Violation Information.  You can edit the violation from the  Edit  button at the top right, or by using the  Action  dropdown menu.  

 

 You will be taken to the Edit Violation Information window. 

 

 Editing the Violation and Important Information 

 

 IMPORTANT 

 APPEALS GRANTED, REDUCED OR CANCELLED TICKETS CANNOT BE EDITED AGAIN AND ARE NO LONGER ELIGIBLE FOR DISCOUNTS. 

 Violation Notes can be used for further comments. If the ticket has been appealed and the user goes to a higher power to have the ticket overturned, then you can edit the ticket and change it to a warning this will keep the information and change it to a zero value and complete the processing. This will also keep the history so that the Admin will still know that they had a ticket in the past. A comment can be added to the warning to further explain 

 Administrators can make changes to basic information and deal with appeals for this Violation however once a user pays for the violation the comments are locked and admins must use the  Violation Notes  for further comments. Simply click the  Ticket has not been appealed. Show appeals form  text to get the appeal information.  

 

 Highlighted in yellow is the Appeals section. The different fields in the 'Appeals Area' are explained below: 

 Ticket Appealed -   This is the date in the first picker and how the appeal was filed in the second picker. 

 Fine Action -  Choose from Upheld, Reduced or Cancelled 

 Offense Value -   The amount can be manually edited if Reduced on appeal but will automatically be reduced to 0.00 if Cancelled. You can also edit the Offence Value directly. 

 Appeal Reason -  The reason for launching the appeal can be recorded here. This field can be viewed by the user. 

 Appeal Admin Comment -  This is for private appeal notes. These notes are not viewable by the user. 

 

 

 Change the Actioned per: field by selecting the Admin account making the changes from the picker. 

 Click

 Update this Violation  and a message will appear letting you know that the violation has been updated.