Editing Incidents

The Editing Incidents feature allows administrators to modify existing incident reports, add new information, and manage the case status. Its primary purpose is to ensure that records remain accurate, detailed, and up-to-date as investigations progress. This article is intended for OPS-COM administrators, dispatchers, and security personnel.

Setup and Configuration

There is no specific module configuration required to edit incidents. However, administrators must have the appropriate incident editing permissions assigned to their user role to view the edit options and make changes to the records.

Using this Feature

Administrators can quickly update incident details directly from the main incident information page.

Modifying an Incident

1. Navigate to the Incident Information page of the specific record you wish to modify.

2. Click the Edit Incident button to switch the page into editing mode.

3. Enter or change any necessary information within the provided fields.

4. Click the Update Incident Details button to save your changes to the system.

5. Click the View Incident button to exit editing mode and return to the main incident summary view.

Available Actions and Buttons

The sidebar on the Incident Information page provides several quick actions for managing the report:

• Close Incident / Open Incident: Click this button to toggle the incident status between closed and open.

• Edit Incident: Click this button to toggle between viewing the incident and actively editing its details.

• Distribute Incident: Click this button to create a distribution report for authorized recipients.

• Email Incident: Click this button to generate and send an email regarding the incident.

• Download Incident: Click this button to download a PDF copy of the incident for offline filing or external use.

• Toggle Read Status: Click this button to change the read status of the report from unread to read, or vice versa.

Clicking the Distribute Incident or Download Incident buttons will automatically lock the incident from being edited further. Ensure all details are final, accurate, and completely resolved before executing these actions.

Best Practices and Considerations

• Verify before locking: Organizations should establish a business rule requiring investigators to thoroughly review the incident report before downloading or distributing it. Because these actions lock the record, premature distribution can result in incomplete or inaccurate permanent files.

• Maintain accurate statuses: Always close an incident once the investigation is fully resolved and all checklist items are complete. This keeps your active open incident queues clean and ensures reports correctly reflect your team's current workload.