Failed Payments Report

To access the report go to the  Payments  drop down menu and select  Search Failed Payments . 

 

 

 The  Failed Payments Report  screen will open. Enter a date range you wish to report on and click  Search . 

 

 

 The screen will refresh with a list of failed payment for that date range. In our example we are looking at  October 1st, 2018  to  October 15th, 2018. During that time period there were  5 failed payments . The list shows the pay Id, confirmation code, amount of the payment, the date of the failed payment and the user name associated with the payment. 

 

 

 To drill down further click on the  Confirmation Code  button to access the transaction record. 

 

 

 The transaction record screen will open where you can see details about the failed transaction. 

 

 

 Some payment providers will return detailed information with an explanation as to why the payment failed, while other providers will simply supply an error code. In this case note that there is a response code of  481  indicated in the information. 

 

 A  481  code indicates there is an error in the information provided. U sually an incorrect expiration date or an incorrect billing address. The definition for these codes are easily found in a web search. In this case a search for  Credit card response code 481  provided the explanation.