The My Incident Tasks feature provides a centralized dashboard for administrators to view and manage tasks assigned specifically to them. Its primary purpose is to streamline workflow and ensure timely follow-up on active security or operational events. This guide is intended for OPS-COM administrators who are part of an incident investigation or response team.
## Setup and Configuration Accessing the task dashboard requires no special system setup or configuration. It is a core component of the incident management module. However, for a task to appear on this list, an administrator must be actively assigned as a primary investigator, case manager, or individual task owner within an active incident report.If you are a Case Manager or Shift Supervisor, you can use the blue drop-down menu to view the tasks assigned to other administrators on your team. This allows you to easily monitor the workload and progress of ongoing investigations.
## Using this Feature Administrators can use this page to filter, view, and directly access the incident reports containing their assigned tasks. ### Accessing Your Tasks 1. Hover over **Incidents** and click **My Tasks**. 2. Click the blue drop-down menu and select your **name** to populate the list of tasks assigned to your account. 3. Click the specific **Incident Number** from the results table to open the detailed incident information page and review the task requirements. ### Key Information Displayed Once your name is selected, the task table will display: - **Relation:** Indicates whether the task is assigned directly to you (Mine) or to a group you are a part of (Team). - **Incident No.:** The unique identifier for the related incident. - **Report Date:** The date the initial incident was reported. --- ## Best Practices and Considerations - **Routine Monitoring:** Administrators should make it a habit to check the **My Tasks** dashboard regularly to ensure critical investigative steps or follow-ups are not missed. - **Update from the Source:** **Always update the task status and add relevant comments directly within the incident report** after completing an assignment. This ensures the primary investigator and case manager have real-time visibility into the investigation's progress.