Paying a Violation

The Paying a Violation feature allows administrators to manually process fine payments on behalf of users directly from the administrative portal. Its primary purpose is to help facilitate in-person or over-the-phone transactions, ensuring accurate reconciliation within the user's account and the system's financial records. This article is intended for OPS-COM administrators.

Setup and Configuration

There is no specific system setup or configuration required to use this feature. Processing a payment manually is a standard administrative action available to users with the appropriate payment processing and violation management permissions enabled on their account profile.

Using this Feature

Administrators can locate an unpaid violation and guide it through the manual checkout process in just a few steps.

1. Hover over Violations and click Search.

2. Enter the specific violation number into the Search Text field.

3. Click the specific ticket number link in the search results to view the Violation Information window.

4. Click the Make Payment button.

5. Select the items the user wishes to pay by enabling the corresponding checkboxes on the Payment Due screen.

6. Click the Proceed to Payment button.

7. Select the payment type you wish to process the item with (e.g., cash transaction).

8. Click the Submit Payment Information button.

9. Click the Confirm Payment Information button on the confirmation screen to continue.

10. Click the Process Manually button on the Transaction Details window to finalize the payment.

Key Information Displayed

Once the system processes the payment, it will return you to the final Transaction Details page. Several key pieces of information are recorded and displayed here:

• The unique confirmation number of the transaction.

• The core violation information (including the User's Name, the amount of the fine, the date submitted, transaction comments, and the payment type).

• The specific Date Processed and the name of the administrative user who processed the payment.

Visual Cues and Status Indicators

• User History Status: Once the payment has been successfully completed, navigating to the user's history will visually show that the violation has been paid and its status is now marked as processed.

Best Practices and Considerations

Multiple Item Selection: The Payment Due screen will display all outstanding balances associated with the user's profile. Always ask the user if they wish to clear multiple outstanding items at once. You can select multiple violations or unpaid permits simultaneously by enabling their respective checkboxes, streamlining the checkout process into a single, efficient transaction.

• Transaction Cancellation: If you make an error or the user changes their mind before the final step is completed, you can click the Cancel Transaction button on the Transaction Details window to safely back out of the action without recording a payment or altering the violation's unpaid status.