# Paying for a Violation from the Admin Portal

## Searching for a Violation

There are two methods to searching a violation. You can place the violation number in the **quick search** bar and click on the resulting drop down.

[![image.png](https://opscom.wiki/uploads/images/gallery/2024-06/scaled-1680-/Tv2image.png)](https://opscom.wiki/uploads/images/gallery/2024-06/Tv2image.png)

Or... Alternately you can use the **Violation Search** from the **Violations** menu.

[![image.png](https://opscom.wiki/uploads/images/gallery/2024-06/scaled-1680-/Fffimage.png)](https://opscom.wiki/uploads/images/gallery/2024-06/Fffimage.png)

Enter the **ticket number** or **plate number** in the **Search Text** box and click on **Search Using Only Text** to retrieve a list of violations.  
Click on the **ticket number** to proceed.  
*Note: Using the Ticket Number will list the specific ticket. Using the Plate Number will list all tickets associated with the plate.*

[![image.png](https://opscom.wiki/uploads/images/gallery/2024-06/scaled-1680-/jFoimage.png)](https://opscom.wiki/uploads/images/gallery/2024-06/jFoimage.png)

## Choosing an Action

The **Violation Information** window will pop up. Click on **Action** to proceed.

[![image.png](https://opscom.wiki/uploads/images/gallery/2024-06/scaled-1680-/d8ximage.png)](https://opscom.wiki/uploads/images/gallery/2024-06/d8ximage.png)

A list of possible actions will appear. Click on **Make Payment** to access the payment screen.

[![image.png](https://opscom.wiki/uploads/images/gallery/2024-06/scaled-1680-/iMlimage.png)](https://opscom.wiki/uploads/images/gallery/2024-06/iMlimage.png)

## The Payment Screen

The payment screen will display any item that is awaiting payment. This could include **Violations, Permits,** and **Deposits**.

[![image.png](https://opscom.wiki/uploads/images/gallery/2024-06/scaled-1680-/vWAimage.png)](https://opscom.wiki/uploads/images/gallery/2024-06/vWAimage.png)

You may opt to pay for all items or decide to pay for the specific violation by toggling off the items you wish to pay for at another time.  
*Note: If items are past due you will be required to pay for them and will not be able to toggle them off.*

[![image.png](https://opscom.wiki/uploads/images/gallery/2024-06/scaled-1680-/ZtMimage.png)](https://opscom.wiki/uploads/images/gallery/2024-06/ZtMimage.png)

Click **Proceed to Payment** to continue.

[![image.png](https://opscom.wiki/uploads/images/gallery/2024-06/scaled-1680-/CxJimage.png)](https://opscom.wiki/uploads/images/gallery/2024-06/CxJimage.png)

## Choosing a Payment Type

Select the payment type you wish to use. In this case we are using **cash** as a payment type. You may also select **cheque** or **debit card** payment here.  
*Note: As an admin you may choose any payment type available in your system. If the payment was being made from the user portal you can see only **Credit Card** in this case would be available as a payment type.*

[![image.png](https://opscom.wiki/uploads/images/gallery/2024-06/scaled-1680-/wj6image.png)](https://opscom.wiki/uploads/images/gallery/2024-06/wj6image.png)

In our example we are choosing **cash**. Click on **Submit Payment** Information to proceed.

[![image.png](https://opscom.wiki/uploads/images/gallery/2024-06/scaled-1680-/es5image.png)](https://opscom.wiki/uploads/images/gallery/2024-06/es5image.png)

A confirmation screen will appear noting the payment method. Click on **Submit Payment Information** once again to proceed.

[![image.png](https://opscom.wiki/uploads/images/gallery/2024-06/scaled-1680-/cTqimage.png)](https://opscom.wiki/uploads/images/gallery/2024-06/cTqimage.png)

## Making the Payment

The **Transaction Detail** screen will appear. You may wish to update the **Comment** at this point.   
*Note: You may also cancel the transaction at this point if there is reason to do so. Be aware that canceling a payment for a violation simply places the violation back into awaiting payment status.*  
*For a permit you may opt to cancel the transaction yet keep the permit in awaiting payment status (**Cancel and Keep**) or you may **Cancel and Release** the permit.*

[![image.png](https://opscom.wiki/uploads/images/gallery/2024-06/scaled-1680-/scximage.png)](https://opscom.wiki/uploads/images/gallery/2024-06/scximage.png)

In our example we will **Process the payment manually** and accept the cash payment.

[![image.png](https://opscom.wiki/uploads/images/gallery/2024-06/scaled-1680-/PsUimage.png)](https://opscom.wiki/uploads/images/gallery/2024-06/PsUimage.png)

## The Final Transaction Detail Screen

The **Transaction Detail** page will refresh showing the details of the purchase.

[![image.png](https://opscom.wiki/uploads/images/gallery/2024-06/scaled-1680-/U9pimage.png)](https://opscom.wiki/uploads/images/gallery/2024-06/U9pimage.png)