The manual violation payment feature allows administrators to accept and process ticket payments on behalf of users directly from the administrative portal. Its primary purpose is to seamlessly facilitate in-person or over-the-phone ticket resolutions, ensuring all offline transactions (such as cash or cheque) are accurately recorded in the system's financial logs. This article is intended for OPS-COM administrators.
## Setup and Configuration There is no specific system configuration required to use this feature, provided your manual payment types are already established. Processing a manual payment is a standard administrative action available to users with the appropriate violation management and payment processing permissions enabled on their account profile. ## Using this Feature Administrators can locate an unpaid violation and guide it through the checkout process in just a few steps. ### Searching for the Violation 1. Type the specific violation number into the quick search bar and click the resulting drop-down link, or hover over **Violations** and click **Search**. 2. Enter the ticket number or license plate number into the **Search Text** field. 3. Click the **Search Using Only Text** button. 4. Click the specific ticket number link from the search results to open the **Violation Information** window. [](https://opscom.wiki/uploads/images/gallery/2026-07/jfoimage.png) ### Processing the Payment 1. Click the **Action** drop-down menu and choose **Make Payment**. 2. Review the awaiting items displayed on the payment screen. Disable the checkboxes for any items the user wishes to pay for at another time. 3. Click the **Proceed to Payment** button. 4. Select the specific payment type you wish to use (e.g., Cash) from the available options. 5. Click the **Submit Payment Information** button. 6. Click the **Submit Payment Information** button again on the confirmation screen to proceed. 7. Update the **Comment** field on the Transaction Detail screen if necessary. 8. Click the **Process Manually** button to finalize the payment and generate the transaction receipt. ### Visual Cues and Status Indicators - **Past Due Items:** The initial payment screen displays all items currently awaiting payment, including violations, permits, and deposits. If any items are past due, they will be locked; you will be required to process them and will not be able to toggle them off. - **Available Payment Types:** As an administrator, you will see every payment type available in your system during checkout. Remember that users paying from the public portal will typically only see electronic options, such as Credit Card. --- ## Best Practices and Considerations\[!WARNING\] **Physical Collection:** **Always collect the physical funds or process the debit terminal transaction before clicking Process Manually.** Clicking this button completes the transaction and logs the money as successfully secured in your system's financial records.
- **Managing Incomplete Transactions:** If you need to abort the payment on the final screen, you can choose to cancel the transaction instead of processing it. Canceling a payment for a violation simply places the violation back into an awaiting payment status on the user's profile. - **Search Methods:** Using the specific Ticket Number will load that exact ticket, whereas searching by Plate Number will generate a list of all tickets associated with that vehicle.