Paying for a Violation from the Admin Portal

Searching for a Violation 

 There are two methods to searching a violation. You can place the violation number in the  quick search  bar and click on the resulting drop down. 

 

 Or... Alternately you can use the  Violation Search  from the  Violations  menu. 

 

 Enter the  ticket number  or  plate number  in the  Search Text  box and click on  Search Using Only Text  to retrieve a list of violations. Click on the  ticket number  to proceed. Note: Using the Ticket Number will list the specific ticket. Using the Plate Number will list all tickets associated with the plate. 

 

 Choosing an Action 

 The  Violation Information  window will pop up. Click on  Action  to proceed. 

 

 A list of possible actions will appear. Click on  Make Payment  to access the payment screen. 

 

 The Payment Screen 

 The payment screen will display any item that is awaiting payment. This could include  Violations, Permits,  and  Deposits . 

 

 You may opt to pay for all items or decide to pay for the specific violation by toggling off the items you wish to pay for at another time. Note: If items are past due you will be required to pay for them and will not be able to toggle them off. 

 

 Click  Proceed to Payment  to continue. 

 

 Choosing a Payment Type 

 Select the payment type you wish to use. In this case we are using  cash  as a payment type. You may also select  cheque  or  debit card  payment here. Note: As an admin you may choose any payment type available in your system.  If the payment was being made from the user portal you can see only  Credit Card  in this case would be available as a payment type. 

 

 In our example we are choosing  cash . Click on  Submit Payment  Information to proceed. 

 

 A confirmation screen will appear noting the payment method. Click on Submit Payment Information  once again to proceed. 

 

 Making the Payment 

 The  Transaction Detail  screen will appear. You may wish to update the  Comment  at this point.  Note: You may also cancel the transaction at this point if there is reason to do so. Be aware that canceling a payment for a violation simply places the violation back into awaiting payment status. For a permit you may opt to cancel the transaction yet keep the permit in awaiting payment status ( Cancel and Keep ) or you may  Cancel and Release  the permit. 

 

 In our example we will  Process the payment manually  and accept the cash payment. 

 

 The Final Transaction Detail Screen 

 The  Transaction Detail  page will refresh showing the details of the purchase.