Permit Waitlist Feature Overview

The Permit Waitlist feature allows OPS-COM administrators to efficiently manage users waiting to purchase a permit in a specific lot or lot category. Its primary purpose is to save administrative time and ensure a fair, organized allocation process when parking inventory is limited.

Setup and Configuration

Configuration steps vary depending on which waitlist management method your organization chooses to utilize. Detailed setup instructions for each method can be found on their respective wiki pages:

• Instructions for the manual reporting method can be found on the Using the Basic Waitlist Report page.

• Instructions for the automated assignment system can be found on the Managed Waitlist page.

Using this Feature

The OPS-COM Waitlist can be leveraged in two distinct ways depending on your organization's workflow needs.

Basic Waitlist Report

When a user joins a waitlist, administrators can utilize this report to manually track and communicate with waiting users.

• Available Actions: Access the report to view waitlists sorted by lot, click directly into a user's profile, and email users individually or in bulk to coordinate permit sales.

Managed Waitlist Functionality

If enabled, this advanced functionality streamlines and automates parts of the permit assignment process for waitlisted users.

• Key Information Displayed: Administrators receive direct notifications when a permit becomes available. The system automatically reserves the open permit for the waitlist pool.

• Available Actions: Administrators can choose which waitlisted user to assign the reserved permit to, seamlessly adding the item directly to that user's cart. You can then trigger an email to the user giving them a specific time limit to pay for the permit before it expires and becomes available for the next person in line.

Best Practices and Considerations

• Determine Your Waitlist Method: Use the basic report if you require complete manual control over user communication and allocation, or enable the managed functionality to enforce strict payment deadlines and automate reservations, significantly reducing administrative overhead.