The QR Code User Experience allows parkers to quickly purchase a temporary permit for a specific lot by scanning a physical QR code. Its primary purpose is to provide a streamlined checkout process for both guest parkers and registered users, facilitating rapid parking payments via mobile devices. This article is intended for OPS-COM administrators to understand the mobile end-user workflow.
## Setup and Configuration This feature primarily relies on the physical placement of generated QR codes and the user's mobile device. **Admin Side:** Administrators must generate the lot-specific QR codes from the lot administration tools and post them visibly in the physical parking locations. No other specific system configuration is required for the checkout flow itself. **User Side:** End-users simply need a mobile device with a camera capable of scanning QR codes. They can choose to check out as a guest or log into their user portal for an accelerated payment process. ## Using this Feature The workflow varies slightly depending on whether the parker is checking out as a guest or as a logged-in user. ### Guest Checkout 1. Tap the QR code link or scan the physical code using a mobile device camera. 2. Tap the **Accept** button when prompted by the **Guest Disclaimer**. 3. Enter the vehicle information in the **Vehicle Plate** field. 4. Tap the **Duration** drop-down menu and select the length of stay. 5. Tap the **Payment Method** drop-down menu and choose the supported provider. 6. Tap the **Make Payment** button after entering credit card details on the secure payment page. ### Registered User Checkout (Accelerated) 1. Tap the QR code link or scan the code while actively logged into the **User Portal** (this can be in a closed browser tab, as long as the session is still active). 2. Review the pre-populated vehicle and payment information retrieved from your stored account details. 3. Tap the **Duration** drop-down menu to choose your stay length. 4. Tap the **Make Payment** button to complete the transaction instantly using stored tokens from the payment processor.Logged-in users experience a significantly faster checkout as the system automatically pulls stored vehicle plates and payment profiles, entirely removing the need for manual data entry in the field.
### Key Information Displayed Whether checking out as a guest or a registered user, the following key information is displayed: - **Lot Selection:** Since the QR code is lot-specific, the lot is automatically pre-selected and displayed at the top of the page. - **Transaction Record:** An on-screen confirmation appears immediately following a successful payment. - **User Receipt:** A receipt is automatically generated and sent to the user's registered email address (or the email address they were required to enter during checkout as a guest user). --- ## Best Practices and Considerations - **Encourage user registration:** **Encourage user registration to allow parkers to take advantage of the accelerated checkout.** This reduces friction during the parking process and improves overall compliance. - **Verify physical signage:** **Verify physical signage regularly to ensure QR codes are legible and linked to the correct, active lot in the system.** Weather, fading, and vandalism can negatively impact scanability. - **Establish guest refund policies:** **Organizations should establish a clear policy for managing guest refunds.** Because these transactions are not tied to a permanent user profile in the same way as registered accounts, they may require different administrative handling.