The Re-Sending an Invoice functionality allows administrators to quickly generate and deliver a duplicate copy of a billing statement to a client. Its primary purpose is to assist users who may have accidentally deleted or misplaced their original invoice email. This guide is intended for OPS-COM administrators responsible for account management and billing support.
## Setup and Configuration Resending an invoice is a core administrative function that requires no special system setup or configuration. The feature is accessed directly through standard search modules within the administrative portal. ## Using this Feature Administrators have two options for locating and resending an invoice to a user. You can locate the document by navigating through the specific user's transaction history or by searching for the document directly using the global invoice search tool.If a client reports not receiving their initial invoice, advise them to check their spam or junk email folders before you issue a duplicate copy.
### Resending via User Search 1. Hover over **User Management** and click **User Search**. 2. Enter the user's information and initiate the search. 3. Click the **username** within the results section to access the user's profile. 4. Hover over the **History** tab and click **All Records** to access the complete list of the user's transactions. 5. Click the specific **invoice number** that needs to be resent to open the invoice preview page. 6. Click the **Re-send Email** button. The invoice email will be immediately resent to the user, and the subject line will indicate that it is a resent invoice. ### Resending via Invoice Search 1. Hover over **Permits** and click **Invoice Search**. 2. Enter the necessary search criteria and initiate the search. 3. Click the target **invoice number** from the generated results list to open the invoice preview page. 4. Click the **Re-send Email** button to issue the duplicate email to the user. --- ## Best Practices and Considerations - **Always download PDF attachments to a local disk before printing.** Printing a PDF invoice directly from a web browser's built-in previewer often results in the document margins being cut off. - **Instruct users to verify their print scale settings.** When opening the downloaded file in a standard PDF reader, users must ensure the print scale is set to **100%** in the print dialog box to guarantee proper formatting.