# Resetting an Administrator's Forgotten Password

From the Admin Login page click on **Forgot your Username or Password** to begin the process.

[![image.png](https://opscom.wiki/uploads/images/gallery/2024-06/scaled-1680-/Nttimage.png)](https://opscom.wiki/uploads/images/gallery/2024-06/Nttimage.png)

You will be prompted to enter your **valid email address**. This address must match the currently one that exists on the Admin user's Profile.

[![image.png](https://opscom.wiki/uploads/images/gallery/2024-06/scaled-1680-/YYaimage.png)](https://opscom.wiki/uploads/images/gallery/2024-06/YYaimage.png)

Once you have entered the email address click on **Send Reminder** to proceed.

[![image.png](https://opscom.wiki/uploads/images/gallery/2024-06/scaled-1680-/6CNimage.png)](https://opscom.wiki/uploads/images/gallery/2024-06/6CNimage.png)

The screen wil refresh and you will get a message indicating an email has been sent with a reset password link included.

[![image.png](https://opscom.wiki/uploads/images/gallery/2024-06/scaled-1680-/ZEHimage.png)](https://opscom.wiki/uploads/images/gallery/2024-06/ZEHimage.png)

This is a sample of what that email could look look like. This email can be edited and configured in **Email Templates**. See **Lost Passwords.**

[![image.png](https://opscom.wiki/uploads/images/gallery/2024-06/scaled-1680-/4EXimage.png)](https://opscom.wiki/uploads/images/gallery/2024-06/4EXimage.png)

The email link will take you to an interface where the admin will enter the email address discussed above and a new password.  
The new password is required to be entered twice for confirmation.

[![image.png](https://opscom.wiki/uploads/images/gallery/2024-06/scaled-1680-/SkQimage.png)](https://opscom.wiki/uploads/images/gallery/2024-06/SkQimage.png)

Once a new password is chosen and entered, click on **Reset Password** to complete the process.

[![image.png](https://opscom.wiki/uploads/images/gallery/2024-06/scaled-1680-/ScSimage.png)](https://opscom.wiki/uploads/images/gallery/2024-06/ScSimage.png)

The admin will now be able to log in using the new password they entered.

[![image.png](https://opscom.wiki/uploads/images/gallery/2024-06/scaled-1680-/QMuimage.png)](https://opscom.wiki/uploads/images/gallery/2024-06/QMuimage.png)