# Retrieving Uploaded Files

<p class="callout info"><span style="color: rgb(0, 0, 0);">This article provides instructions for OPSCOM administrators on how to manage files uploaded by users. It covers the process of locating, viewing, and deleting user-submitted files from within the administrative portal.</span></p>

### <span style="color: rgb(0, 0, 0);">Using this Feature</span>

<span style="color: rgb(0, 0, 0);">File management is a standard feature which requires the appropriate administrator permissions:</span>

- **<span style="color: rgb(0, 0, 0);">View User Uploads: </span>**<span style="color: rgb(0, 0, 0);">Lets the administrator view the files that have been uploaded by a user.</span>
- **<span style="color: rgb(0, 0, 0);">Delete User Uploads: </span>**<span style="color: rgb(0, 0, 0);">Lets the administrator delete the files uploaded by users.</span>

<span style="color: rgb(0, 0, 0);">Additionally, it is important to understand the roles for uploading and managing files:</span>

- <span style="color: rgb(0, 0, 0);">**Admin Side:** Administrators can only view and delete files from the admin portal. They cannot upload files on behalf of a user from this interface.</span>
- <span style="color: rgb(0, 0, 0);">**User Side:** Only users can upload files to their own profiles.</span>

<span style="color: rgb(0, 0, 0);">[![image.png](https://opscom.wiki/uploads/images/gallery/2024-06/scaled-1680-/BZYimage.png)](https://opscom.wiki/uploads/images/gallery/2024-06/BZYimage.png)</span>

<span style="color: rgb(0, 0, 0);">All file management tasks for a specific user begin from their profile page in the admin portal.</span>

##### <span style="text-decoration: underline; color: rgb(0, 0, 0);">Viewing Uploaded Files</span>

1. <span style="color: rgb(0, 0, 0);">Navigate to the target user's profile.</span>
2. <span style="color: rgb(0, 0, 0);">Scroll down to the Uploaded Files section on the user's dashboard.</span>

- <span style="color: rgb(0, 0, 0);">This section displays a preview of the five most recently uploaded files.</span>
- <span style="color: rgb(0, 0, 0);">To view a specific file, click on the hyperlinked file name.</span>
- <span style="color: rgb(0, 0, 0);">To view all uploaded files for the user, click the Manage button. This will take you to the user's main Uploaded Files page.</span>

##### <span style="text-decoration: underline;"><span style="color: rgb(0, 0, 0); text-decoration: underline;">Deleting an Uploaded File</span></span>

1. <span style="color: rgb(0, 0, 0);">From the user's profile, click the View All button in the Uploaded Files section to access the full list of files.</span>
2. <span style="color: rgb(0, 0, 0);">On the Uploaded Files page, locate the file you wish to remove.</span>
3. <span style="color: rgb(0, 0, 0);">Click the Delete button associated with that file.</span>

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### <span style="color: rgb(22, 145, 121);">Best Practices &amp; Considerations</span>

- <span style="color: rgb(22, 145, 121);">**Uploading Files for a User:** Administrators cannot directly upload files to a user's profile. To upload a file on behalf of a user, you must use the Login as User feature and follow the user-side workflow. Instructions can be found in the Uploading Files from the User-side article.</span>
- **Viewing/Deleting User Files:** To view or delete user-uploaded files, ensure you have the appropriate permissions to perform these actions.

<p class="callout warning"><span style="color: rgb(0, 0, 0);">**File Deletion is Permanent:** Once a file is deleted, it ***cannot*** be recovered. Always verify you are deleting the correct file before confirming the action.</span></p>