Setting Permit State for a Lost or Stolen Permit

This article describes the process for managing a lost or stolen permit. This involves switching the user to a new permit and then setting the state of the original permit to Lost or Stolen to remove it from circulation.

Understanding the Lost or Stolen State

Setting a permit's state to Lost or Stolen will immediately remove it from active circulation. The permit will no longer be available for:

• Purchase or assignment from the Admin Portal

• Purchase from the User Portal

• Selection within the Permit Switching tool

Using this Feature

You must switch the user to a new permit before setting the old permit's state to Lost or Stolen. Failing to do so will make the old permit unavailable for the switch process. No specific system configuration is required for this process. It utilizes the standard Quick Search and permit management tools.

This process is divided into two distinct parts: first switching the user to a new permit, and then deactivating the old one.

Section 1: Switching the User to a New Permit

• Use the Quick Search bar to find the permit number that has been reported lost (e.g. PW21).

• From the search results, click the Switch button.

• On the permit switch screen, the user's current permit will appear on the left. On the right, use the drop-down menu to select a new, available permit for the user (e.g., PW19).

• Click the Switch Permits button to complete the change. A pop-up notice will confirm the switch is complete.

Setting the Old Permit State to Lost

• Use the Quick Search bar again to find the original permit number (PW21).

• From the search results, click the permit number link to open the permit details page.

• Click the Permit States drop-down menu and select Lost or Stolen.

• The system will confirm the update. The old permit is now officially out of circulation and will no longer appear in available permit lists.

Best Practices & Considerations

• During busy sales periods, consider temporarily hiding the new permit you plan to switch the user into. This prevents another user from purchasing it during the brief moment it is being processed.
• The Lost or Stolen state is reversible. If a permit is found, you can navigate back to its details page and change its state back to an active one.