Types of Reimbursement

Cancel Transaction 

 

 To cancel a transaction  before  a payment is processed 

 

 When would you cancel a transaction? 

 

 User decides not to follow through on a promise to pay 

 

 Note: 

 

 Items in the transaction are released back to the system 

 The promise to pay is removed from the user (user no longer owes money) 

 

 Adjustments 

 

 Alter the cost of an item  before  it has been paid for 

 Alter the value of a transaction   after   it has been paid for 

 

 When would you apply an adjustment? 

 

 User was charged too much or too little for an item 

 User is being refunded part of a transaction (ie. not longer using item; pro-rated refund) 

 Adjustments can be positive or negative

 

 Can also be considered refunds, but full transaction refunds are a different option 

 

 

 

 Note: 

 

 Items are not released back to the system 

 

 What does a refund look like in the system? 

 

 Item is (or items are) returned  after   it has been paid for 

 Transaction needs to be cancelled   after  it has been paid for 

 

 When would you give a refund?    

 

 User has decided against the purchase 

 Transaction is totally incorrect and it is easier to start over 

 A refund can be used to  reverse  the transaction 

 

 Note: 

 

 Transaction items are released back to the system 

 If there is more than one item in the transaction, all items will be reimbursed and all items are released back to the system. If only one item needs to be refunded/reimbursed, do an adjustment and release the item separately.