Unlink a Vehicle from User Profile

The Unlink a Vehicle feature allows for the removal of the association between a specific vehicle and a user's profile. Its primary purpose is to maintain accurate system records when a user no longer owns a vehicle or to correct a vehicle that was mistakenly linked to the wrong account. This article is intended for OPS-COM administrators responsible for managing system settings and supporting user profile management.

Setup and Configuration

Administrators must configure specific system settings to grant users the permission to manage and remove their own vehicle associations.

Admin Side: Administrators must enable the overarching system setting to allow end-users to delete vehicles from their profiles.

1. Hover over System Configuration and click System Settings then Vehicles.

2. Enable the Allow users to delete vehicles checkbox.

3. Enable the setting to allow the removal of vehicles with warnings, if this matches your organizational business rules.

User Side: Once enabled by the administrator, users can self-manage their vehicle associations directly from the public-facing user portal.

In order for a user to successfully remove a vehicle from their profile, the vehicle must meet strict system criteria. The vehicle must not have any directly associated active standard or temporary permits, incidents, alerts, or valid violations. There is no minimum amount of dormant time required before removal. These system restrictions do not apply to administrators removing vehicles from a user profile on the backend.

Using this Feature

Administrators can use the following instructions to guide users through the process of unlinking a vehicle via the public user portal.

1. Log in to the user portal.

2. Click the Vehicles tab located in the main navigation menu.

3. Locate the specific vehicle plate you wish to remove from the list.

4. Click the Remove button (represented by a trash can icon) to completely unlink the vehicle from the profile.

If the user has been involved in incidents, or if the vehicle has outstanding fines and fees associated with it, the system will actively prevent them from removing the vehicle.

Best Practices and Considerations

• Understand vehicle removal mechanics: Removing a vehicle only disassociates it from the current user's profile; it does not delete the vehicle record from the system itself. If the vehicle is associated with only one user, its core record will simply be archived. If it is associated with multiple users, it will be removed from the current profile while remaining fully active on the other associated user profiles.

• Clear outstanding balances first: Before removing a vehicle that is only associated with a single user, it is critical to ensure all outstanding violations or fees tied to that vehicle have been resolved. This prevents orphaned debts and maintains accurate financial reporting for your organization.