The **History** tab provides OPS-COM administrators with a comprehensive log of a user's financial transactions, permit activity, and system-recorded events. This feature serves as a central hub for auditing accounts, performing necessary adjustments, and providing effective user support.
## Setup & Configuration The **History** tab is a core component of the [User Profile Overview](https://opscom.wiki/books/the-opscom-admin-portal/page/user-profile-overview) and requires no additional setup or configuration to function. ## Using this Feature The **History** tab allows you to view and interact with a user's historical data. The **Recent History** view displays the 100 most recent records, including entries for **Locker**, **Parking**, **Enforcement Adjustment**, **Address**, and **Mail Records**. ### Accessing the User History Tab 1. Hover over **User Management** and click **User Search**. 2. Search for the user using their **name**, **username**, **email**, or **account number**. 3. Click the user's **username** to open their **Profile Page**. 4. Hover over the **History** tab. 5. Click **Recent History** to view the activity log. ### Available Actions & Buttons The **History** tab includes several functional elements to assist in account management: - **Adjust**: Click this link next to a processed transaction to modify it. After making your changes, click the **Add Adjustment** button to save. - **Item Number**: Click the link in the **Item Number** column (e.g., permit number, violation ticket number, or appeals record number) to view or edit the specific item's details. Remember to click **Update/Save Changes** after modifying item details. - **send email**: Click this button next to the **Current Renter** label to compose and send an email directly to the user associated with that record. - **Make Payment** or **Processed**: Click this button next to a transaction to view its detailed payment processing information. --- ## Best Practices & Considerations - **Document all adjustments**: When using the **Adjust** feature, always provide a clear and detailed reason for the modification. This is essential for maintaining a transparent and accurate audit trail. - **Review item details before acting**: Before emailing a user or modifying an item, always click the **Item Number** to review the full details. This ensures you have the necessary context to take appropriate action.Periodically reviewing the **History** tab is a recommended best practice for verifying that adjustments and permit changes are accurately reflected in the user's account.