View Open Incidents

The View Open Incidents feature provides a centralized list of all currently unresolved security or operational events within the system. Its primary purpose is to help administrators and dispatchers easily track, access, and manage active cases that require further attention or investigation. This article is intended for OPS-COM administrators and security personnel.

Setup and Configuration

The Open Incidents report is a core component of the incident management system and requires no specific module setup. However, administrators must have the appropriate incident viewing or editing permissions assigned to their user role to access the page and interact with the records.

Using this Feature

Administrators can use this page to quickly pull up a list of all active cases and navigate directly to the detailed incident form for updates.

Accessing the Report

1. Hover over the Incidents icon and click View Open Incidents.

2. Review the populated list on the Open Incidents Report page.

3. Click a specific Incident No link to open, view, or edit the details of that particular incident.

Key Information Displayed

The Open Incidents Report provides a high-level summary of active cases, displaying the following information:

• Admin Name: The administrator who reported or is associated with the active incident.

• Incident No: The unique, clickable numerical identifier for the case.

• Reported: The exact date and time the incident was initially logged into the system.

While any administrator with access to this report can view the list of open incidents, your ability to make changes or add notes after clicking an Incident No link depends entirely on your specific user role editing permissions.

Best Practices and Considerations

• Maintain an accurate queue: Administrators should establish a routine to review this list and officially close incidents that have been resolved. Allowing the open incidents report to become cluttered with old or completed cases makes it difficult for the team to track current priorities and active investigations.