# Module 2 - User Management Users and their profile information form the backbone of the OPS-COM software. They link all modules together and allow you to have a complete history of everything about that user and associated vehicle. You can Add, Edit and Search for Users. You can also buy Lockers and Permits and pay for Violations through the User Profile. Merge tools and bulk email filters that allow you to reach out to your users are also available in this module. ### Quick registration This is the area that you will need when adding a User to the system. Admins can manually add users or users can be asked to log in to the User Portal to create and manage their account. When using this registration form, you will be able to assign the appropriate user type and input all other relevant information. ### User side Registration For information about User Registration through the User Portal refer to Registering as a New User. ### Working with Existing Users You must search for Users before you can work with them. Once you have found a user you want to work with you click on their username in the search results. This will bring you to the user profile landing page. This is a quick reference dashboard of the user's profile information and current user history.
#### From the User Profile Landing Page you can: |
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Edit a user profile - This is also where Admins can set up Tax Exemption information, add/edit stored credit cards, and edit payment subscriptions for a user. |
View and edit associated vehicles - This allows administrators to add, edit and remove vehicles associated to a user. This is also where administrators would add/remove DNTT (Do Not Ticket or Tow) information to a vehicle. |
View outstanding Violations |
View active Permits |
Manage Lockers for that User - You can purchase lockers for a particular user on this tab. |
Purchase parking permits for that user. This includes temporary permits and access cards. You can also sell prorated permits here. |
Manage Payments - The Payments tab allows administrators to process user payments for one or all payment types due (lockers, parking permits, temporary permits, access card, violations). This page also shows any financial adjustments that have been made to a user account. We will look in depth on adjustments and payments in module 8. |
View User History - view/edit all transactions and adjustments (locker reservations/rentals, permit reservations/payments, violations/payments, appeals/payments, DNTT records and email records) on a user's account. You can also view the complete History of a user which is a system log of user transactions. If you have the IncidentAdmin module you will also be able to view/edit any incident history associated with a user. |