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The OPS-COM Controller provides a simple JSON based API to integrate with. Clients use this API to directly feed vehicles into OPS-COM from other systems.   Make sure you set the HTTP Content-Type header to be application/json. Making API Requests Raw Reque...

The OPS-COM Controller provides a simple JSON based API to integrate with. Clients use this API to obtain a list of the current profile user types in their system. Make sure you set the HTTP Content-Type header to be application/json. Making API Requests Ra...

The OPS-COM Controller provides a simple JSON based API to integrate with. Clients use this API to push to OPS-COM new users and update existing users directly from another system. For example, you may wish to push Student and Staff information from Banner dir...

The OPS-COM Controller provides a simple JSON based API to integrate with. Clients use this API to export a list of the currently overdue violations, which are then marked as having been sent to collections. Make sure you set the HTTP Content-Type header to ...

When do we use this? Dispatch Logs allows administrators/dispatchers to record and track all inquiries that come into the office through alerts or another system. These dispatch logs can be linked to incidents for further tracking if the alert that triggered ...

Introduction The ability to lock lots with a password has been added. Setting a password on a lot prevents users from booking a permit in that lot unless they enter the password. In support of event parking, this can be used to make a lot intended for an eve...

OPS-COM provides enhanced control over parking lot visibility and accessibility, allowing administrators to define how and when users can view and book permits for specific lots. This article explains the three lot visibility options and their implications for...

Convenience Fees in OPS-COM allow administrators to add an additional flat-rate charge directly to user payments, managed entirely within the OPS-COM system. This feature provides flexibility to offset processing costs, incentivize certain payment methods, or ...

Introduction Sometimes it may be necessary to change the price of a standard permit before it has been paid for and processed. In paid permits, this process requires the existing payment be adjusted. Before the permit has be paid, the change can be made dire...

Single Sign-On (SSO) offers a streamlined and secure way for your organization's users to access OPS-COM. Instead of managing separate usernames and passwords for OPS-COM, users can log in once using their existing company or institutional credentials, gaining...

New to OPS-COM? Let's get you set up! To unlock all the cool features like buying parking and managing your stuff, you'll need to register. Depending on your parking provider's setup, you may be asked to register as auto login (when enabled, users are automati...

Locked out? Let's get that sorted! Here's how to reset your password and get back into OPS-COM.  Quick Steps: Head to the Login page and click 'Forgot Password'. Type in your email and hit 'Send Reminder'. Keep an eye on your inbox for the password reset...

Introduction Guest Payments allow users to quickly lookup and appeal and/or pay their ticket without having to create an account or log in to an existing account. This article contains all of the information related to the functionality of Guest Payments and ...

Enable / Disable paying a Violation / Permit using Payroll Deduction.   First go to System Configuration then select the Payments option  You will now see the options "Disable Payroll Deduction for Violations" & "Disable Payroll Deduction for Temp Permits"...

This process will explain how to set the state of a permit to lost. It will also illustrate the process of switching the user to a new permit prior to setting the the permit state to lost and still be able to track it in the system. It would also be possible t...

Hey OPS-COM Community! 👋 Get ready for some fantastic news that's going to make managing your email preferences a breeze! We've heard your feedback, and we're thrilled to announce that we're rolling out a brand-new, super easy-to-use unsubscribe option for our...

Fantastic news, OPS-COM clients! 🎉 We're thrilled to announce a significant enhancement to the violation appeals process! You can now allow your users to upload supporting evidence directly to their appeals, making the submission process more efficient and use...

Improvements Added a toggle on the Create Validations page to clear or retain plate submissions automatically Updated validator to support a higher number of validation creations and allow better processing of requests over 200 validations Added a setting...

Alarms and DNTT states are similar in regards to be able to put a flag so to speak on a vehicle.Do Not Ticket or Tow has a specific meaning and convention to it as it was used in police force jargon for years.  The acronym is readily recognizable and therefore...

Improvements We have fulfilled a client wish list item to enhance the Lot Administration page by adding a new "Visible to User" column We have fulfilled client wish list that the check box for selecting all records on the "View/Edit Dispatch Logs" screen b...