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To start using the OPS-COM User Portal, all customers must register as a new user. User Registration allows administrators to register a user manually. This will allow access to features such as purchasing parking permits, renting lockers, and managing violati...

User Search allows administrators to find user information to view/edit. Quick Steps: Go to User Management > User Search. Enter your search criteria and choose whether to display Any Users, Enabled Only or Disabled Only. You can also choose to c...

Users come and go in the system, and so do their associations to vehicles.  This page deals with the case of a user that is no longer associated to a vehicle. Quick Steps: Click on the User Management tab and click User Search. Search for the user using e...

If in doubt you can search for the OPS-COM application in the Google Play Store and when viewing the details of the application you will see the button that is typically labeled "Install" will instead show "Update".  This indicates that the handheld is runni...

Admin and Client Domains  There are two aspects of the OPS-COM system; the Admin Portal and the User Portal. After setup, you will be able to access your OperationsCommander Admin console at yourdomain.ops-com.com/admin and your clients can access OPS-COM at ...

Standard Hosted Payment Setup Hosted Payments is the recommended way to handle most of your payments in the OPS-COM system. With Hosted Payments, the payment processor directly handles the payment method details and provides the end result to the client's ser...

In Phase 1 you set up your: Roles and Permissions Administrator Accounts Landing Pages for Administrators  Now we will move on to other customizations that will allow you to unlock the power of OperationsCommander. User Setup You must consider which ...

Now that you have OPS-COM setup you can learn how to use it!  The self-guided training is divided into modules to help break it down.  Paid training is available for clients who wish a more in-depth view of using OPS-COM. Contact support@ops-com.com for so...

There are several items on the New Client Orientation and Rollout tasks checklist that you should read through before proceeding. Please review sections 1 - 3. It is important that you set up your final configurations on your production system. The preview sy...

Phase 1 (estimate: 2 weeks) After receiving the contract signoff, the first step in the project is to confirm the requirements and begin a more in-depth gathering of information from the client.  Your Account Executive will schedule a conference call for disc...

It takes many people to get a successful deployment that meets your needs, covers all your business processes and ultimately gets deployed to your users. For this, you will need a team to support your efforts. Both the OPS-COM team and your organization must b...

Setup of OPS-COM Preview and Production Spaces Production spaces are generally available to you within 1 week of contract sign off.  Your OPS-COM domain will be agreed upon during setup. An example of this domain may be yourdomain.ops-com.com.  Please note, w...

Hosted Payment Setup With Hosted Payments, the payment processor directly handles the payment method details and provides the end result to the client's service implementation. This provides you an additional layer of security because at no time is the credit...

Users and their profile information form the backbone of the OPS-COM software. They link all modules together and allow you to have a complete history of everything about that user and associated vehicle. You can Add, Edit and Search for Users. You can also b...

Want to tweak your profile? Super easy! Here's how to change your details, update your address, or switch up your password:  Quick Steps: Log in. Click your name, then 'Your Profile'. Edit what you need, and 'Save Changes'. For your address, click 'Addr...

Curious about your parking activity? Let's take a peek! You can view your lockers, permits, payments and more right here: Quick Steps: Log in. Click your name, then 'History'. Check out your history summary. Need more? Contact your parking provider; the...

Ready to add a credit card? The following guide will walk you through that! Please note: Not all parking providers support this feature. If you don't see the 'Manage Credit Cards' option, you might want to reach out to your parking provider to request they en...

Buying permits? You'll add your vehicle here! Edit existing ones, and manage active vehicles—quick and easy. Let's get rolling! Quick Steps: Log in, click 'Vehicles'. 'Add New Vehicle', agree to the disclaimer. Enter plate, state, year, plate type. 'Save...

The Purchase a Locker option allows customers to rent a locker. Quick Steps: Click the 'Lockers' tab. Read and agree to the 'Locker Disclaimer'. Select your desired locker location. Click 'Get Locker'. Choose a locker number and click...

The Purchase a Parking Permit option allows customers to purchase either regular parking permits (monthly, semester, yearly) or temporary parking permits (short-term permits from a few hours to a few days). Quick Steps: Login to portal and click 'Permits...