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User Registration allows OPS-COM administrators to manually create new user accounts, granting access to the User Portal. This process enables individuals to utilize features such as purchasing parking permits, renting lockers, and managing violations, ensurin...

User Search provides administrators with a powerful tool to quickly locate and access specific user accounts within the system. This feature enables efficient viewing and editing of user information, supporting various administrative tasks such as profile upda...

This article provides instructions for OPS-COM administrators on how to remove the association between a vehicle and a user profile. This process is necessary when a user no longer owns a vehicle, or to correct a vehicle that was mistakenly linked to the wrong...

The OPS-COM Parking Validation Enforcement App can be downloaded from the Apple Store or the Google Play Store. If in doubt you can search for the OPS-COM Parking Validation app in the Google Play or Apple Store and when viewing the details of the application...

Welcome to OperationsCommander! We are delighted to have you on board as you begin your journey toward seamless parking management. We believe in making every step a delight, and these first steps are designed to be intuitive and efficient. Please click on any...

Standard Hosted Payment Providers Using Hosted Payments is the most delightful and secure way to handle most of your payments in the OperationsCommander system. With Hosted Payments, the payment processor takes on the responsibility of handling payment detail...

It's time to unlock the power of OperationsCommander and get this system configured! This is where you'll get to use your ingenuity to set up your users, lots, and templates. Then, you'll be ready to run a “Penny Test” and accept your first payment. Setup & C...

Now that you have OPS-COM setup you can learn how to use it!  The self-guided training is divided into modules to help break it down.  Paid training is available for clients who wish a more in-depth view of using OPS-COM. Contact support@ops-com.com for some d...

There are several items on the New Client Orientation and Rollout tasks checklist that you should read through before proceeding. Please review sections 1 - 3. It is important that you set up your final configurations on your production system. The preview sy...

Users and their profile information form the backbone of the OPS-COM software. They link all modules together and allow you to have a complete history of everything about that user and associated vehicle. You can Add, Edit and Search for Users. You can also b...

Want to tweak your profile? Super easy! Here's how to change your details, update your address, or switch up your password:  Quick Steps: Log in. Click your name, then 'Your Profile'. Edit what you need, and 'Save Changes'. For your address, click 'Addr...

Curious about your parking activity? Let's take a peek! You can view your lockers, permits, payments and more right here: Quick Steps: Log in. Click your name, then 'History'. Check out your history summary. Need more? Contact your parking provider; the...

Ready to add a credit card? The following guide will walk you through that! Please note: Not all parking providers support this feature. If you don't see the Manage Credit Cards option, you might want to reach out to your parking provider to request they enab...

Buying permits? You'll add your vehicle here! Edit existing ones, and manage active vehicles—quick and easy. Let's get rolling! Quick Steps: Log in, click 'Vehicles'. 'Add New Vehicle', agree to the disclaimer. Enter plate, state, year, plate type. 'Save...

Some parking providers allow you to purchase a Locker in addition permits. If you see the option, follow the instructions below. Quick Steps: Click the 'Lockers' tab. Read and agree to the 'Locker Disclaimer'. Select your desired locker locatio...

Time to buy parking! You can purchase a standard permit that usually covers a specific time period like one month or more, or you can purchase a Temp permit for short term parking. Quick Steps: Log in to the portal and click Permits. Read and Agree ...

Think a parking ticket might have landed on your windshield unfairly? No worries, we're here to help! This page will guide you through the easy steps to submit an appeal for a parking violation right here in OPS-COM. Let's get that looked into! 😊 Quick Steps:...

This guide provides step-by-step instructions on how to pay for permits, violations, or other services through your OPS-COM user profile.  Getting Started Before you begin, log in to your User Profile and navigate to the Payments tab. This page lists all you...

Just got a parking violation and want to take care of it without creating an account? No problem at all! OPS-COM offers a handy "Quick Pay" option that lets you pay your ticket without needing to register or enter personal info. Here's how it works: 😊 Quick S...

User Setup (One-Time Thing!) Not all parking providers support Text2ParkMe. Always confirm with your Parking provider before attempting to set this up. Before you can text your way to parking, there are a few quick things to set up in your OPS-COM user profi...