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User Manuals for OperationsCommander
OperationsCommander works hard to maintain an up to date product wiki! If you have any questions or if you feel something is missing, post about it in the community.
OPSCOM Onboarding & Training
General Information
Technical Manuals
OperationsCommander Wishlist & Improvements
What's Brewing at OPSCOM: Your Ideas in Action! ✨ This is your space to see how your valuable feedback shapes the future of OPSCOM. We deeply appreciate your suggestions and ideas for making OPSCOM even better. Here, you can explore the exciting feature impr...
The OPSCOM Admin Portal
The Admin Portal is where all the OPSCOM admins will log in and carry out their daily duties serving their end users. OperationsCommander works hard to maintain an up to date product wiki! If you have any questions or if you feel something is missing, post ab...
Legacy Android Enforcement App - OPSCOM Parking Enforcement
The legacy Android-only enforcement app which most admins are currently using, called "OPSCOM Parking Enforcement". Note: Not to be confused with the new beta Ionic app for iOS and Android, "OPSCOM Enforce" (Not currently in public use).
OPSCOM User Portal
Your OPSCOM journey starts here! The User Portal is where you manage your profile, payments, and vehicles. Buy parking, handle infractions, and view your history—all with just a few clicks. Let's get started!
New Client Onboarding
Onboarding & Training Agenda
LPR Cameras Setup & Playbook
For more information on LPR Installation and Setup, click here.
Product & Support Info
Customization and Integration
Setup Guides for Clients
API Documentation
Our APIs give third-parties the ability to easily integrate with the OPSCOM platform. OperationsCommander (OPSCOM) has made APIs (Application Programming Interface) available that allow for authenticated third-parties to access and manipulate data in OPSCOM ...
OPSCOM Wishlist Items Released
Wishlist Information has moved! We have moved discussions to the new community. Come check out this information here! We deeply appreciate your suggestions and ideas for making OPSCOM even better. Here, you can explore the exciting feature improvements we're ...
OPSCOM Release Notes
Release Notes Information has moved! We have moved discussions to the new community. Come check out this information here! What's New in OPSCOM? Stay Updated! Welcome to the OPSCOM Release Notes page! Here, you'll find a comprehensive overview of all the lat...
Setup & Configuration for Admins
All articles related to setting up and configuring OPSCOM are stored here.
System Reports
LPR Trial Program
OPSCOM Trial Kit Set-Up Guide This guide is meant to help with the set-up and understanding of our LPR-based trial kit for added parking management efficiency.
OPSCOM Enforce - iOS & Android
The new beta admin enforcement app compatible with both iOS and Android, called "OPSCOM Enforce". Note: Not to be confused with the current in-use legacy app for Android only, "OPSCOM Parking Enforcement".
Mobile LPR Installation Manual
Welcome to your comprehensive guide for setting up and maintaining your OPSCOM LPR system. This document combines all the information you need, from initial setup to daily operations and troubleshooting. This guide is configured into multiple sections: Gett...
OPSCOM Security Trust Centre
OPSCOM maintains a Security Trust Centre. It includes a comprehensive inventory of all third-party sub-processors that may process customer data as part of service delivery. It also includes evidence of monitoring of the current security posture. You can ac...
User Management
OperationsCommander works hard to maintain an up to date product wiki! If you have any questions or if you feel something is missing, post about it in the community.
Search Vehicles & Tabs
Violations and Chalking
System Settings
Best Practices
Setup Installation and Maintenance
Landing Page and Dashboards
When you sign in to OperationsCommander initially, you are presented with a landing page. You can navigate back to that page anytime by clicking the OPSCOM logo. You can also find your Dashboards and system Setup information on this page. OperationsCommander ...
OperationsCommander & Locker Management
OperationsCommander works hard to maintain an up to date product wiki! If you have any questions or if you feel something is missing, post about it in the community.
Permit Management - ParkAdmin
OperationsCommander works hard to maintain an up to date product wiki! If you have any questions or if you feel something is missing, post about it in the community.
OPSCOM Company Manager and Invoicing - FinanceAdmin
OperationsCommander works hard to maintain an up to date product wiki! If you have any questions or if you feel something is missing, post about it in the community.
Violations/Citations and Appeals - OPSCOM ViolationAdmin
OperationsCommander works hard to maintain an up to date product wiki! If you have any questions or if you feel something is missing, post about it in the community.
IncidentAdmin
OperationsCommander works hard to maintain an up to date product wiki! If you have any questions or if you feel something is missing, post about it in the community.
OperationsCommander Payments and Transaction Flow
OperationsCommander works hard to maintain an up to date product wiki! If you have any questions or if you feel something is missing, post about it in the community.
System Configuration
Admin Tools & Data Maintenance
Items on the tools menu control rarely accessed but important setup and configuration tools for OPSCOM. Data Maintenance options are also here.
Tattile LPR Camera
Integrations and Partners
Forms Module
OperationsCommander works hard to maintain an up to date product wiki! If you have any questions or if you feel something is missing, post about it in the community.
OperationsCommander Vehicle and People Alarms
OperationsCommander works hard to maintain an up to date product wiki! If you have any questions or if you feel something is missing, post about it in the community.
Permits API
Registering a New User
The User Registration feature allows administrators to manually create new user accounts, granting individuals direct access to the public-facing user portal. Its primary purpose is to enable users to utilize core features such as purchasing parking permits, r...
User Search
The User Search feature provides administrators with a powerful tool to quickly locate and access specific user accounts within the system. Its primary purpose is to enable efficient viewing and editing of user information, supporting various administrative ta...
Unlink a Vehicle from User Profile
The Unlink a Vehicle feature allows for the removal of the association between a specific vehicle and a user's profile. Its primary purpose is to maintain accurate system records when a user no longer owns a vehicle or to correct a vehicle that was mistakenly ...
Locate Application Version (Legacy)
The Locate Application Version Legacy guide details how to easily find the current software version and unique handheld identifier for the older OPS-COM Parking Validation Enforcement App. Its primary purpose is to help administrators and enforcement staff ver...
Phase 1 - Learning the Basics
Welcome to OperationsCommander! We are delighted to have you on board as you begin your journey toward seamless parking management. We believe in making every step a delight, and these first steps are designed to be intuitive and efficient. Please click on any...
Phase 2 - Payment Provider Setup
This article outlines how OPS-COM administrators can implement Hosted Payments to securely manage financial transactions within the OperationsCommander system. It is intended for administrators responsible for configuring payment processing and managing organi...
Phase 3 - Configuration and Admin Options
This article provides OPS-COM administrators with a roadmap for Phase 3 of the system implementation. During this phase, you will configure core operational settings, customize user-facing portals, and prepare your enforcement modules for deployment. Setup an...
Phase 4 - Learning to Use OperationsCommander
This article provides OPS-COM administrators with an organized curriculum for mastering the OperationsCommander platform. The self-guided training modules listed below are designed to help you efficiently navigate administrative tasks, enforcement workflows, a...
Module 1 - OPSCOM System Setup
This article provides an overview of the initial configuration steps required for new OPS-COM administrators to set up their production environment. Following these steps ensures your system is properly structured to manage users, permissions, and operational ...
Module 2 - User Management
Users and their profile information form the backbone of the OPS-COM software. This module links all other system areas, providing a complete history of user activity, permits, vehicles, and financial transactions. This article is for OPS-COM administrators wh...
Manage your Account
The User Profile Management feature allows end-users to update their personal details, addresses, and account passwords directly from the user portal. Its primary purpose is to empower users to maintain accurate account information autonomously, reducing the a...
Viewing your History
The User Portal History feature allows end-users to view a summary of their past parking activity, including permit purchases, locker rentals, and payment transactions. Its primary purpose is to provide users with self-service access to their account records, ...
Manage your Payment Methods & Subscriptions
The Manage Payment Methods and Subscriptions feature allows end-users to securely store their credit card information on the User Portal for recurring payments and permit rollovers. Its primary purpose is to enable self-service financial management, streamlini...
Add, Edit, and Activate Your Vehicles
The Add Edit and Activate Vehicles feature allows end-users to register new license plates, update existing vehicle details, and manage the active status of the vehicles tied to their account. Its primary purpose is to ensure users maintain accurate vehicle re...
Purchasing a Locker
The Purchasing a Locker feature allows end-users to select and rent lockers directly through the user portal. Its primary purpose is to provide a self-service option for locker management, reducing administrative overhead and streamlining the reservation and r...
Purchase a Parking Permit
The Purchase a Parking Permit process allows end-users to buy standard recurring permits, purchase temporary short-term parking, or join a waitlist for full lots directly through the user portal. Its primary purpose is to enable self-service parking management...
Appealing Your Parking Violation
The Parking Violation Appeals process allows users to contest parking tickets directly through the User Portal. Its primary purpose is to provide a streamlined, self-service channel for users to submit appeal reasons and supporting evidence, reducing manual da...
How to Make a Payment in Your User Profile (Or as a guest)
The User Portal Payments feature allows end-users to securely pay for permits, violations, and other services directly from their account. Its primary purpose is to provide a self-service checkout experience, streamlining revenue collection and offering flexib...
Quick & Easy Guest Payments
The Guest Payment process allows individuals to pay parking violations without creating or logging into a user account. Its primary purpose is to provide a streamlined quick-pay option that reduces friction for temporary visitors and minimizes unnecessary acco...
Getting Started with Text2ParkMe!
Text2ParkMe is an SMS-based parking payment system that allows users to initiate, pay for, and extend temporary parking sessions directly from their mobile devices via text message. Its primary purpose is to provide a fast, app-free alternative for transient p...