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User Manuals

OPS-COM Setup

General Information

Technical Manuals

Administrators

Enforcement App

OPS-COM User Portal

Your OPS-COM journey starts here! The User Portal is where you manage your profile, payments, and vehicles. Buy parking, handle infractions, and view your history—all with just a few clicks. Let's get started!

users
users
userportal
userportal

Standard Rollout

Training Agenda

Premium Rollout

LPR Cameras

PL8RDR Mobile LPR

Product Info

Customization and Integration

Hardware Setup Guides

Setup Guides for Clients

API Documentation

Our APIs give third-parties the ability to easily integrate with the OPS-COM platform.  OperationsCommander (OPS-COM) has made APIs (Application Programming Interface) available that allow for authenticated third-parties to access and manipulate data in OPS-C...

👥User Management

Administrators

Search Vehicles

Enforcement App

Violations and Chalking

Enforcement App

System Settings

Enforcement App

Best Practices

Enforcement App

Setup Installation and Maintenance

Enforcement App

🧰Tools / Miscellaneous

Administrators

🔒Locker Management

Administrators

🚗Permit Management - ParkAdmin

Administrators

🧾Company Manager and Invoicing - FinanceAdmin

Administrators

🚓Violations/Citations and Appeals - ViolationAdmin

Administrators

IncidentAdmin

Administrators

Payments and Transaction Flow

Administrators

System Configuration

Administrators

Admin Options

Administrators

Tattile Cameras

LPR Cameras

Integrating with OPS-COM

Customization and Integration

Forms Module

Administrators

Documentation of the new forms module.

Data Importer

Administrators

Information related to the data importer.

Alarms

Administrators

Information related to different alarms.

Registering a New User

Administrators 👥User Management

To start using the OPS-COM User Portal, all customers must register as a new user. User Registration allows administrators to register a user manually. This will allow access to features such as purchasing parking permits, renting lockers, and managing violati...

User Search

Administrators 👥User Management

User Search allows administrators to find user information to view/edit. Quick Steps: Go to User Management > User Search. Enter your search criteria and choose whether to display Any Users, Enabled Only or Disabled Only. You can also choose to c...

Unlink a Vehicle from User Profile

Administrators 👥User Management

Users come and go in the system, and so do their associations to vehicles.  This page deals with the case of a user that is no longer associated to a vehicle. Quick Steps: Click on the User Management tab and click User Search. Search for the user using e...

Locate Application Version

Enforcement App

If in doubt you can search for the OPS-COM application in the Google Play Store and when viewing the details of the application you will see the button that is typically labeled "Install" will instead show "Update".  This indicates that the handheld is runni...

Phase 1 - Learning the Basics

Standard Rollout

Admin and Client Domains  There are two aspects of the OPS-COM system; the Admin Portal and the User Portal. After setup, you will be able to access your OperationsCommander Admin console at yourdomain.ops-com.com/admin and your clients can access OPS-COM at ...

Phase 2 - Hosted Payment Setup

Standard Rollout

Standard Hosted Payment Setup Hosted Payments is the recommended way to handle most of your payments in the OPS-COM system. With Hosted Payments, the payment processor directly handles the payment method details and provides the end result to the client's ser...

Phase 3 - Config and Admin Options

Standard Rollout

In Phase 1 you set up your: Roles and Permissions Administrator Accounts Landing Pages for Administrators  Now we will move on to other customizations that will allow you to unlock the power of OperationsCommander. User Setup You must consider which ...

Phase 4 - Learning to Use OperationsCommander

Standard Rollout

Now that you have OPS-COM setup you can learn how to use it!  The self-guided training is divided into modules to help break it down.  Paid training is available for clients who wish a more in-depth view of using OPS-COM. Contact support@ops-com.com for so...

Module 1 - OPS-COM System Setup

Training Agenda

There are several items on the New Client Orientation and Rollout tasks checklist that you should read through before proceeding. Please review sections 1 - 3. It is important that you set up your final configurations on your production system. The preview sy...

Rollout Project Schedule

Premium Rollout

Phase 1 (estimate: 2 weeks) After receiving the contract signoff, the first step in the project is to confirm the requirements and begin a more in-depth gathering of information from the client.  Your Account Executive will schedule a conference call for disc...

Section 1 - Getting Started

Premium Rollout

It takes many people to get a successful deployment that meets your needs, covers all your business processes and ultimately gets deployed to your users. For this, you will need a team to support your efforts. Both the OPS-COM team and your organization must b...

Section 2 - Learning the Basics

Premium Rollout

Setup of OPS-COM Preview and Production Spaces Production spaces are generally available to you within 1 week of contract sign off.  Your OPS-COM domain will be agreed upon during setup. An example of this domain may be yourdomain.ops-com.com.  Please note, w...

Section 3 - Hosted Payment and Gateway Setup

Premium Rollout

Hosted Payment Setup With Hosted Payments, the payment processor directly handles the payment method details and provides the end result to the client's service implementation. This provides you an additional layer of security because at no time is the credit...

Module 2 - User Management

Training Agenda

Users and their profile information form the backbone of the OPS-COM software. They link all modules together and allow you to have a complete history of everything about that user and associated vehicle. You can Add, Edit and Search for Users. You can also b...

Update your User Profile

OPS-COM User Portal

Want to tweak your profile? Super easy! Here's how to change your details, update your address, or switch up your password:  Quick Steps: Log in. Click your name, then 'Your Profile'. Edit what you need, and 'Save Changes'. For your address, click 'Addr...

Viewing your History

OPS-COM User Portal

Curious about your parking activity? Let's take a peek! You can view your lockers, permits, payments and more right here: Quick Steps: Log in. Click your name, then 'History'. Check out your history summary. Need more? Contact your parking office. They ...

Manage your Payment Methods & Subscriptions

OPS-COM User Portal

Ready to add a credit card? Let's get that done! Here's how: Quick Steps: Log in and click 'Manage Credit Cards'. Follow the screen's instructions and hit 'Add Credit Card'. You'll see your card and a 'Credit Card successfully stored' message. Heads u...

Add, Edit, and Activate Your Vehicles

OPS-COM User Portal

Selling permits? You'll add your vehicle here! Edit existing ones, and manage active vehicles—quick and easy. Let's get rolling! Quick Steps: Log in, click 'Vehicles'. 'Add New Vehicle', agree to the disclaimer. Enter plate, state, year, plate type. 'Sav...

Purchasing a Locker

OPS-COM User Portal

The Purchase a Locker option allows customers to rent a locker. Quick Steps: Click the Lockers tab. Read and agree to the Locker Disclaimer. Select your desired locker location. Click Get Locker Choose a locker number and click Reserv...

Purchase a Parking Permit

OPS-COM User Portal

The Purchase a Parking Permit option allows customers to purchase either regular parking permits (monthly, semester, yearly) or temporary parking permits (short-term permits from a few hours to a few days). Quick Steps: Login to portal and click Permits....