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Introduction Flex permits allow clients to specify variable prices for a lot, with the possibility of a different price for every hour. This allows more options for the customization of permit prices, useful for situations like making permits more expensive d...

You can get to the view incident screen from multiple areas. Searches, reports, links from other places. Once there, you can view something similar to this: Viewing Permissions To view the page, you must have one of the following permissions: View ...

Install "OPS-COM Parking Enforcement" from the Google Play Store. On a computer, log in to your OPS-COM admin website. Navigate to Violations → Handheld Devices. Click "Add New Device". Open the app to find the UUID on the login screen; set...

Introduction A flag has been added to vehicles that can be used to mark them as electrical. This makes it possible to track the number of electric vehicles present on the website. Admin Side Vehicles can be viewed and edited from the user vehicle list, a...

Information When issuing a Form 11, there are a number of shortcodes that can be placed in the template to auto-fill values relating to the violation. The base short code is formatted like: [values show=violation._____] The blank value must be filled w...

Introduction There is now the option to have a warning letter sent to those who have received a violation marked as a warning. Violations marked as a warning have had their fine amount waived. Setup There is a new setting used to enable the sending of war...

Violations/Infractions can be created from a report that looks at chalk records. Before this can work, ensure that OPS-COM has set your static cameras up with the necessary settings to report on the lot group and gps location of the camera. Some cameras report...

The Payment Reconciliation page can be found under Payments -> Payment Reconciliation: On this page your can filter for submitted or processed payments based on a date range and payment type: Results will then be displayed below the search criteria and a...

The Daily Payments - Itemized page can be found under Payments -> Daily Payments - Itemized. On this page your can filter for submitted or processed payments based on a date range and payment type: Two options for excel export exist: Export to Excel...

Overview All internal communications, including mass and automatic messages sent by the system, are now able to be viewed from user profiles.  The history page now lists each message sent, making it easy to track that emails have been received by their inten...

Searching for an Invoice First, navigate to the invoice search page. The page can be found under the menu tree: Permits -> Invoice Search This will open the invoice search page. There are a list of search criteria presented that can be used to filte...

Cancelling an Invoice If a company would like users removed or changes made after the invoice has been issued, the invoice must first be cancelled from the Invoice Search page. The page can be found under the menu tree: Permits -> Invoice Search If n...

Re-Sending an Invoice In some cases, it may be necessary to re-send an invoice. For example, if the client mistakenly deleted the email, the admin can search up the original invoice and send it again. There are two different methods through which this can ...

To configure a lot to work with the HotSpot app, you must configure a zone for any lot where you want this service to be available. Once a zone is associated with a lot or multiple lots, any user purchasing a permit through HotSpot would be valid in all lots a...

Introduction ParkMobile is a service that offers on-demand parking payments, similar to HotSpot. A system task is run at regular intervals to retrieve permits from the ParkMobile API, which are then stored in the local site as temporary permits. Authorizati...

As do many, we take security very seriously!  We understand that the data we have been entrusted with is data which our clients have also been entrusted with.  We always ensure that we go well above and beyond the requirements and standards for safe secure sto...

Overview Mistall is a service that is used to count cars in a physical lot, using cameras to track vehicles as they enter and exit the lot. Within the OPS-COM system, each Mistall lot is associated to a Lot Group. Mistall Credentials See Support/Development...

New to OPS-COM and you need a little guidance as to what messaging needs your attention? This article explains the items to look at in order of importance. The Setup Checklist The setup checklist guides new users through the important process of setting up...

OPS-COM supports the use of vanity URLs to keep your branding consistent for all your clients. This is a simple process. Not all service levels include this option and there could be fees associated with the setup. Please contact your Sales Representative for...

Sending email from OPS-COM is a key element of communicating with your clients.  This article offers information related to the setup of a mail sending domain on our preferred mail partner Mailgun Simple SPF Security Add the following to your SPF record (in ...