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The OPS-COM system provides distinct flagging features—Alerts, Plate and Vehicle Alarms, and Do Not Ticket or Tow (DNTT) statuses—to help administrators and field officers identify specific vehicles during patrols. Understanding the operational differences bet...

Improvements We have fulfilled a client wish list item to enhance the Lot Administration page by adding a new "Visible to User" column We have fulfilled client wish list that the check box for selecting all records on the "View/Edit Dispatch Logs" screen b...

Bug Fixes Fixed an issue where code was showing up under the pay station parking status at payment instead of the date/time the permit was valid for. Fixed an issue where fines that had gone to collections and that had been reduced were not showing t...

Revised Section 508 Edition - (Based on VPAT® Version 2.5Rev) Legal Disclaimer - This Voluntary Product Accessibility Template (VPAT) is provided for informational purposes only and does not constitute a legal binding claim of compliance. The information refl...

Fantastic news, OPSCOM users! ? We're thrilled to introduce a new, streamlined option for creating your account! Now, you'll have the choice to set your password right away during signup, making your first login super quick and easy. ? Don't worry, the existi...

? Exciting news for OPSCOM waitlists! ? We've made it super easy for your clients to see their spot! If you turn on this option, your users will be able to clearly view their position on the waitlist without any additional clicks. This means less stress for yo...

The User Portal Dashboard is the primary landing page for end-users accessing the system. Its primary purpose is to provide users with a personalized, centralized overview of their parking profile and quick access to essential features. This article is intende...

In order to scan plates, the PL8RDR computer will need to be connected to a handheld device running the OPSCOM enforcement app. The PL8RDR will broadcast a Wi-Fi network, pl8rdr.opscom. Connect to this network on your device. The network password is T0maha3k. ...

The Waitlist Position Viewing feature allows end-users to check their current rank or projected rank on a parking waitlist directly from the user portal. Its primary purpose is to provide transparency to users regarding parking availability and to reduce the v...

The Subscription Verification Report automatically identifies users who have stored credit card information but are not enrolled in the automated permit rollover subscription. Its primary purpose is to provide administrators with a centralized view to proactiv...

The Account Creation Preferences feature allows administrators to choose between granting users immediate portal access or requiring explicit email verification upon registration. Its primary purpose is to balance user convenience with system security and data...

The Permit Waitlist feature allows OPS-COM administrators to efficiently manage users waiting to purchase a permit in a specific lot or lot category. Its primary purpose is to save administrative time and ensure a fair, organized allocation process when parkin...

The Event Parking feature allows administrators to configure exclusive parking lots that can only be booked by users who have been given a direct link or QR code. Its primary purpose is to help ensure that only authorized event attendees can reserve and purcha...

The Data Maintenance tools and processes allow administrators to clean, merge, and archive system records. The primary purpose of these features is to ensure optimal system performance, data accuracy, and ongoing regulatory compliance by eliminating redundanci...

The Handheld Devices and Commons section allows OPS-COM administrators to manage and configure the mobile devices used for field enforcement and data collection. Its primary purpose is to centralize device registration, facilitate message broadcasting to field...

The OPS-COM Dashboard is a fully customizable, widget-based analytics interface built directly into the admin portal. Its primary purpose is to allow administrators to create tailored data views, arrange widgets freely on a drag-and-drop grid, and configure sp...

The Appeal Evidence Uploads feature allows users to directly attach supporting files, such as images and text documents, to their violation appeals. Its primary purpose is to centralize all appeal-related information within the system, eliminating the need for...

Improvements WISHLIST Fulfilled - We’ve added a new report you asked for — now you can easily see which users have a stored credit card but no active rollover subscription WISHLIST Fulfilled - Enhanced Account Security: A new setting has been added t...

The Incident Categories and Sub Categories feature allows administrators to accurately define and classify all incidents reported within the system. Its primary purpose is to organize incident types, control their visibility in reports, and enforce required ch...

Improvements NEW Feature - We're excited to introduce enhanced Incident Distribution, empowering you to effortlessly share critical incident reports, manage recipient lists with ease, and streamline your communications. New - A new setting has been created...